Claims Manager

A Claims Manager is responsible for the day-to-day leadership of a team of Supervisors, Senior Claims Representatives, and/or Specialists responsible for the management, investigation, and resolution of claims, ensuring a high-quality work product, while continuously developing talent. The Claims Manager promotes a culture of accountability, compliance, professionalism, integrity, and customer service excellence. They must possess strong critical, conflict management, and time management skills. They must be able to dive deep into a topic while simultaneously able to see the big picture, adjusting their approach to issues based on topic and audience.

Responsibilities

• Leads and develops a team of supervisors, senior claims representatives, and/or specialists ensuring compliance, quality, accuracy, and timely resolution of claims that may include high exposure/complex cases
• Resolves customer complaints and escalations, assists with coverage questions which cannot be handled by team members
• Promotes a culture of open feedback, continuous improvement, and a commitment to identifying process efficiencies to drive profitability
• Develops collaborative working relationships to support the success of the claims and broader Tesla Insurance organization
• Identifies and removes barriers and obstacles for others through their influence and collaboration, both internally and externally
• Promotes and advocates business unit goals and objectives, and identifies and executes initiative in support of those goals

Requirements

• Must have 10+ years of claims experience in personal lines insurance
• 5+ years of supervisory experience
• Comprehensive knowledge of legal liability, general insurance policy coverage and the State;s Tort Laws
• Adjuster licensing required
• Bachelor's degree or equivalent experience

Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program