Director of Clinical Operations

Join Agape Hospice Care as a Director of Clinical Operations!

No two days are ever the same in healthcare. But, with the support of your team behind you, nothing is impossible to overcome. This is why we are completely committed to the well-being of our employees. Here, you have all you need to grow an incredible healthcare career - from expert guidance to on-hand resources, you're equipped from day one with all you need. If you're looking to grow your career but also maintain a work-life balance that suits you, Agape Hospice is the place to do just that.

About the Role

The Director of Clinical Operations (DCO) is responsible for the supervision, management, and coordination of quality patient care within their assigned team. The DCO is accountable to ensure that care and services provided by their team are delivered in a fiscally responsible manner while maintaining strict compliance with all standards of practice, federal, state, and local rules, and regulations. This key position is responsible for the coordination of the hospice Interdisciplinary Group (IDG) care and services and assumes responsibility for ensuring appropriate and quality services are provided through the continuum of care.

Role Responsibilities

• Promote and practice the Sage Family of Companies philosophy and mission of "Providing the most compassionate, comprehensive, and qualified care to people with a life-limiting illness to serve them through their individual journey with dignity, respect, and integrity."
• Assumes primary responsibility for maintaining quality hospice patient care in accordance with the Company's objectives and policies through planning, coordinating, implementing, and evaluating the services provided to patients, families, and customers.
• Coordinates clinical care and collaborates with members of the IDG, attending physicians, facility staff in all care settings.
• Interprets operational indicators and takes a proactive approach to maintain per patient day costs within budget related to pharmacy, medical supplies, durable medical equipment, salaries, mileage, overtime and other expenses.
• Receives and reviews patient referrals, as needed.
• Oversees payor verification and pre-certification requirements of new referrals. Communicates with payors and their representatives with updates and responds to requests for information on new referrals. Reviews all available patient information related to referrals.
• Assigns admission evaluations to the appropriate staff members and ensures timely in-person assessments for all referrals and admissions to hospice services.
• Completes intake and admission assessments as necessary to meet program needs.
• Ensures the hospice physician and attending providers are consulted before admission or determination of non-admission is rendered.
• Assists the clinical team in review and evaluation of eligibility for hospice care by conducting home visits, conferences, record reviews, and observing the services provided by clinicians to ensure the accuracy and clarity of documented assessments.
• Provides feedback and guidance to clinicians to promote effective performance and delivery of quality hospice services.
• Evaluates all team activities, patient assignments, staffing patterns, and schedules to ensure patient and family needs are met in a timely and cost-effective manner.
• Ensures workflow tasks are completed promptly within Home Care Home Base.
• Works closely with the Quality Assurance Manager to utilize workflow tasks as an opportunity to conduct a thorough review of medical record documentation.
• Ensures clinical documentation is completed by all team members promptly, correctly and in accordance with professional standards and Company policy.
• Promptly addresses missing, inaccurate, and/or incomplete documentation issues with assigned team members and communicates findings and recommendations to Area Vice President or Executive Director and other leadership.
• Assists clinicians in establishing immediate and long-term patient goals, setting priorities, and developing an individualized, patient-centered Plan of Care (POC).
• Ensures that care is being provided in accordance with the patients' plans of care and updated as patients' needs for care change.
• Responsible to ensure timely supervision of the team's clinicians in accordance with state, federal, and Accreditation Commission for Health Care or Community Health Accreditation Partner rules and regulations.
• Oversees clinical staff to ensure timely communication of changes in the patient condition to the physician and receipt of necessary changes in orders and ensures communication of changes in the plan of care to the appropriate staff.
• Ensures safe and coordinated care transitions including appropriate changes in levels of care, transfers to other care providers (i.e., home health, palliative care, etc.), and timely and thorough discharge planning.
• Leads IDG meetings and promotes coordination and communication of information relevant to the care of the patient to ensure quality of care.
• Ensures patients are appropriately reviewed for continued eligibility during each IDG meeting and that IDG documentation is completed accurately and in a timely manner at least every fifteen (15) days for all active patients.
• Participates in Quality Assurance and Performance Improvement (QAPI) process by ensuring all data related to high-risk problem-prone areas (i.e., infections, falls, wounds, etc.) are reported and analyzed, participating in quarterly QAPI meetings, and Performance Improvement Projects (PIPs) as directed by supervisor.
• Investigates and responds promptly to patient, family, and customer complaints to ensure a resolution that is satisfactory to all parties involved - takes remedial action as needed in collaboration with supervisor to address the need for improvement and notifies/collaborates with department leaders (i.e., Human Resources, Compliance, etc.), as appropriate.
• Assumes direct patient care responsibilities as needed including patient/family visits, on-site supervision, and evaluation of care to facilitate teamwork within the organization.
• Demonstrates proficiency in appropriate complex clinical skills and teaches, guides, and supports team as needed.
• Demonstrates integrity and commitment to the hospice team, being available to respond promptly to team members, patients, families, facility staff, and other customers during work hours and assigned on-call periods.
• Participates in on-call rotation as needed and prepares on-call schedule.
• Acts as Administrator On-call as scheduled and promptly answers all after-hours calls.
• Participates in the interview and hiring process by participating in the interview, screening, and hiring of potential applicants.
• Plays a key role in the development of clinical staff by planning and initiating orientation of newly hired clinical staff.
• Educates, coaches, and supports clinical team members on an ongoing basis.
• Holds team accountable for meeting job requirements and compliance with Company policies and processes.
• Conducts written performance evaluations in accordance with Company policy to improve performance - recognizes and rewards outstanding performance.
• Demonstrates continued professional growth and development through participation in educational programs and review of current health care literature - recognizes own areas of need to promote professional growth.
• Ensures census growth of the team and program through building relationships, immediate service recovery, and direct coaching and role modeling behaviors of clinicians related to customer relations.
• Holds self and others accountable, role models ownership and urgency regarding patient care, and customer relationships.
• In the absence of the AVP, EDCO, or VP of Clinical Operations or Director of Clinical Services, may be asked to act as and will be vested with the authority to act on behalf of the Executive Director of Clinical Operations.
• Complies and maintains current CPR certifications.
• Performs other duties as assigned.

Role Requirements:

• Registered Nurse of an accredited school of nursing with a current license to practice professional nursing in the state in which we do business.
• Two (2) years of clinical management or supervisory experience in hospice/home care setting.
• Must have reliable transportation, proof of current automobile insurance and a valid driver's license.

*Schedule: Monday-Friday, 9:00am-5:00pm

Because those who care deserve more.

Whether you are already in the care sector or looking to take your first step, we offer a unique opportunity. The Sage Family of Companies provides the highest standards of care to those at or near the end of their life. As a group, we share a commitment to building a culture where employees have the time and support to do their best work: building meaningful connections with patients and families, growing skills and knowledge, and always looking for ways to improve. We make sure you feel valued, trusted, recognized and rewarded - as well as having the satisfaction of knowing you are growing your career with a company that is highly respected for the quality of care we deliver.

Apply now.

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