Director of Patient Services

NOTE: This position is for a Director that will be covering both the Cookeville and Livingston offices.

As a Director with Quality Private Duty Care, you will direct the operations of the office, work hand in hand with patients, patient's families, office staff, field staff, as well as our corporate office. The Director of Patient Services is critical in day-to-day operations of their office & our agency.

Some of the things you will do as the Director:

• Collaborates with clinical and operational leaders to facilitate individualized patient centered care at all levels of the agency utilizing industry and national best practices.
• Coordinate the referral and admission process
• Ensures the office's compliance with all regulations, laws, policies and procedures. Educates all staff members about state, federal, and accreditation requirements (as applicable).
• Ensures that all services are billed as provided to the proper payor source. Analyzes available reimbursement data, identifies trends and initiates appropriate plans of action. Collaborates with appropriate staff to complete billing adjustments and maintenance of accurate records of these adjustments.
• Oversees staff recruitment, hiring, assignment, evaluation and guidance to ensure employment of qualified staff.
• Guide the scheduling coordinator in developing a staffing model to drive excellent patient care and enhanced service delivery.
• Assigns and directs staff with appropriate skills to perform duties. coaches, directs and encourages staff through use of formal and informal means. Provides leadership planning for staff education programs, administrative/staff meetings, in-services, and encourages continuous education and staff development for all team members. Sets positive, attainable expectations, objectives and goals for the office.
• Handles necessary employee corrective action and discipline issues objectively, in consultation with HR.
• Uses knowledge, experience, and other resources as necessary to make logical decisions, solve problems, analyze work processes and make suggestions for improvement.
• Ensures implementation of a performance improvement program to drive quality care, positive patient outcomes, and address negative trends. Ensures issues and deficiencies identified during internal or external surveys or audits are addressed and corrected.
• Provides oversight and approval of payroll, ensures office is operating in accordance with current pay practices.
• Address patient, family & staff concerns as they arise
• Other special projects and duties, as assigned.

Requirements of the Receptionist

• Current LPN or RN license
• Home Health experience preferred
• A minimum of 3 years nurse experience
• A minimum of 2 years of supervisory experience