GenAI Business Analyst with Salesforce service cloud
Apply NowCompany: InfiCare Software Technologies
Location: Chicago, IL 60629
Description:
- X-X years of experience as ServiceDesk technician.
- Must have the ability to provide technical and troubleshooting Network related issues.
- Ability to learn terminology, applications, and standard procedures for performing the job function while looking for areas of improvement.
- Performs routine and basic tasks using established procedures.
- Document the activities, situational facts, communication, troubleshooting and update the knowledge base during troubleshooting activities
- IMACD activities, training and job-aids for new users
- Vendor coordination with third-party firm to manage the Asset Management lifecycle.
- Desktop / laptop / phones / tablet OS to support - MAC, PC, IOS, Android
Provide basic level knowledge to users on hardware & software usage including onboarding orientations