Case Manager, Litigation

As a Case Manager in the Litigation Department, you will be responsible for managing, evaluating, negotiating, and settling consumer cases for both vehicle and energy products. This role requires you to work in an autonomous capacity, but also closely with diverse stakeholder groups such as litigation attorneys, paralegals, and other relevant business partners, to resolve high-risk consumer cases. You will be engaged in various aspects of pre-litigation correspondence including those with customers, attorneys, and regulators.

Responsibilities

• Manage high-volume pre-litigation consumer cases and evaluate case merits with legal, financial, and customer experience considerations
• Negotiate favorable outcomes through expert understanding of Tesla products and contracts, liaising with attorneys and customers
• Appear on behalf of Tesla and/or prepare witnesses and draft legal documents for small claims cases and lemon law warranty arbitrations, regulatory body complaints, and settlements, including manufacturer responses and statements
• Develop and manage relationships with regulatory bodies regarding consumer issues
• Maintain professionalism in all interactions with colleagues, customers, attorneys, and regulators
• Collaborate with diverse stakeholders to provide insights and make practical business recommendations
• Champion process improvement by identifying opportunities to streamline workflows based on litigation trends

Requirements

• Bachelor's Degree and/or 4+ years in litigation, customer service, or related position
• Experience working under pressure in a fast-paced environment while consistently meeting standards for productivity and quality
• Demonstrates ability to work as a flexible and effective team member
• Exceptional interpersonal communication skills, both written and verbal
• Deadline-driven and ability to multitask
• Data analysis, problem solving, and project management skills
• Demonstrates strong leadership skills (i.e., ability to take charge, has confidence to interact with all levels, can set objectives, will drive results and is a team player)

Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program