IT Operations Manager
Apply NowCompany: City of Lee's Summit, MO
Location: Lees Summit, MO 64081
Description:
Salary: $75,424.00 - $94,279.00 Annually
Location : City Hall-Lee's Summit, MO
Job Type: Full-Time
Job Number: 00413
Department: ITS
Opening Date: 11/05/2024
Closing Date: Continuous
Description
IT Operations Manager, under the general supervision of the Director Information Technology, provides senior oversight and management of the City's support services for computer network, technology infrastructure and related staff. This includes the design, installation, administration, and optimization of computers, servers and related components; planning, designing, analyzing, and administering the organization's storage infrastructure according to best practices, while ensuring high levels of data quality and availability; designing and implementing disaster recovery processes and business continuity procedures. Responsible for the security and integrity of data, data systems, and data networks across the entire organization; and providing oversight and senior advisement in the design, installation, and connectivity of all core network systems to ensure the stable operation of the organization's IT assets.
Requirements
Directly supervises and monitors day-to-day activities of the ITS Support Services and Network Operations staff. Identifies and provides resources for staff needs such as training, task responsibilities, prioritization and oversight. Coordinates the city infrastructure and technology projects working closely with staff, peers, vendors and contractors. Recommends and establishes processes, and procedures for the efficient and effective use of equipment and system operations. Responsible for the overall security and resiliency of the city's IT infrastructure. Provides planning support for future technological needs based upon the City's technical architecture, industry trends, and customer requirements. Use advanced knowledge to analyze, interpret, and make deductions from various facts or circumstances.
Location : City Hall-Lee's Summit, MO
Job Type: Full-Time
Job Number: 00413
Department: ITS
Opening Date: 11/05/2024
Closing Date: Continuous
Description
IT Operations Manager, under the general supervision of the Director Information Technology, provides senior oversight and management of the City's support services for computer network, technology infrastructure and related staff. This includes the design, installation, administration, and optimization of computers, servers and related components; planning, designing, analyzing, and administering the organization's storage infrastructure according to best practices, while ensuring high levels of data quality and availability; designing and implementing disaster recovery processes and business continuity procedures. Responsible for the security and integrity of data, data systems, and data networks across the entire organization; and providing oversight and senior advisement in the design, installation, and connectivity of all core network systems to ensure the stable operation of the organization's IT assets.
Requirements
- BS degree in computer science or a closely related field.
- Five years of progressively responsible experience in designing, installing, configuring and securing network systems. Experience must include administration of servers, storage/SAN, virtualization, Windows domain and active directory services, remote access and disaster recovery required.
- Experience in the supervisory role of technical staff is desirable.
- Must have a valid state Motor Vehicle Operator's license and acceptable driving record required.
- Excellent project management skills including project plan development, oversight, budget administration and closeout.
- Microsoft, Cisco, (ISC)'2 or other related certifications desirable.
- In-depth understanding of storage architecture design techniques, theories, principles, and practices within a SAN environment.
- Solid experience in archival/backup and DRP systems with a broad spectrum of storage technologies. Experience administering Seagate backup devices strongly preferred.
- In-depth experience and understanding of management of virtualization technologies, including clustering, resource provisioning, load balancing, and failover configurations. Experience administering VMWare environment highly preferred.
- High level of analytical and problem-solving abilities and strong technical documentation skills. Ability to present ideas in a business-friendly and user-friendly language.
- Highly self-motivated and directed with strong organizational skills with keen attention to detail. Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Experience working in a team-oriented, collaborative environment. Strong customer service orientation and excellent ability to establish and maintain effective working relationships with stakeholders, peers and management; ability to communicate effectively orally and in writing.
Directly supervises and monitors day-to-day activities of the ITS Support Services and Network Operations staff. Identifies and provides resources for staff needs such as training, task responsibilities, prioritization and oversight. Coordinates the city infrastructure and technology projects working closely with staff, peers, vendors and contractors. Recommends and establishes processes, and procedures for the efficient and effective use of equipment and system operations. Responsible for the overall security and resiliency of the city's IT infrastructure. Provides planning support for future technological needs based upon the City's technical architecture, industry trends, and customer requirements. Use advanced knowledge to analyze, interpret, and make deductions from various facts or circumstances.