Digital Service & Chatbots Developer - Global Salesforce
Apply NowCompany: Slalom Consulting
Location: Dallas, TX 75217
Description:
Job Title: Digital Service & Chatbots Developer - Global Salesforce
You will work in conjunction with the project Architect to build the technical solution for a client need based around Service Cloud and its peripheral products that enable customer facing communication. Depending on the project's nature, you will be required to configure the solution within the Salesforce platform and/or perform custom development and may be called on to assist with activities like scoping and documentation.
Responsibilities:
Works closely with the project team to scope, design, and build well-designed custom code on the Salesforce platform
Participate in technical design sessions and develop detailed technical solution and deployment documentation that is aligned with client business objectives
Follow and help define coding standards. Participate in code reviews during projects to ensure quality and appropriate design patterns are followed
Participate in collaboration with project team and with client stakeholders to define requirements, deliverables, and set and manage expectations
Develop, test, and document solutions, custom development, channel enablement, and data elements of a business application in the Digital Service domain
Provide detailed estimates and work breakdown for assigned tasks
Own the custom development effort for the duration of a project
Work with a business analyst / consultant to lead or participate in training of technical solution components
Assist with technical qualifications and requirements for potential clients and pursuits
Travel Requirement: up to 50% travel for the Global Salesforce Team
Qualifications:
Salesforce and Service Cloud experience
Digital Engagement experience is ideal (Enhanced Messaging Channels, Chatbots, setup and customization)
Embedded Service (Live Agent, OmniChannel, etc) experience is ideal
Strong Salesforce development experience required
Web development experience ideal
Git repository strategy and implementation experience ideal
3+ years of hands-on Salesforce Development experience
Nice to have: At least some exposure to Generative AI technologies
Nice to have: Prompt Engineering capabilities
Nice to have: Some knowledge of RAG with Foundational Models
You will work in conjunction with the project Architect to build the technical solution for a client need based around Service Cloud and its peripheral products that enable customer facing communication. Depending on the project's nature, you will be required to configure the solution within the Salesforce platform and/or perform custom development and may be called on to assist with activities like scoping and documentation.
Responsibilities:
Works closely with the project team to scope, design, and build well-designed custom code on the Salesforce platform
Participate in technical design sessions and develop detailed technical solution and deployment documentation that is aligned with client business objectives
Follow and help define coding standards. Participate in code reviews during projects to ensure quality and appropriate design patterns are followed
Participate in collaboration with project team and with client stakeholders to define requirements, deliverables, and set and manage expectations
Develop, test, and document solutions, custom development, channel enablement, and data elements of a business application in the Digital Service domain
Provide detailed estimates and work breakdown for assigned tasks
Own the custom development effort for the duration of a project
Work with a business analyst / consultant to lead or participate in training of technical solution components
Assist with technical qualifications and requirements for potential clients and pursuits
Travel Requirement: up to 50% travel for the Global Salesforce Team
Qualifications:
Salesforce and Service Cloud experience
Digital Engagement experience is ideal (Enhanced Messaging Channels, Chatbots, setup and customization)
Embedded Service (Live Agent, OmniChannel, etc) experience is ideal
Strong Salesforce development experience required
Web development experience ideal
Git repository strategy and implementation experience ideal
3+ years of hands-on Salesforce Development experience
Nice to have: At least some exposure to Generative AI technologies
Nice to have: Prompt Engineering capabilities
Nice to have: Some knowledge of RAG with Foundational Models