AIA Tech Technical Account Management

5-10 years experience in enterprise level client facing work Professional, has executive presence, and is collaborative. You are a stellar client relationship manager, capable of successfully communicating with both technical and non-technical stakeholders at every level of the organization. A strong product generalist who is excited by the challenge of solving complex user related issues Excels in both written and verbal communication Familiar with SQL and is comfortable building basic queries and modifying more complex ones (SQL experience from current or previous roles) Swiftly prioritizes and responds to ever-morphing, high-impact, urgent requests from multiple channels including Slack, video conference, email, in-person visits, etc. Thrives in technical troubleshooting and interfaces successfully with technical teams Superb analytical and problem-solving skills to quickly identify root cause of issues and generate creative solutions Practiced in project management Organized and self-starting Artful and organized with follow-ups, driving projects and items to completion Highly productive, flexible, and seeks efficiency in all things You thrive with independent work and require little management and seek only coaching and mentorship

Hours : 8:00am to 5:00pm
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