Medication Management Manager

The Medication Management Assistant Manager leads and coordinates Ellie Mental Health's Medication Management Assistant (MMA) team and MMA Leads while driving operational excellence throughout the medication management program. This role combines clinical nursing expertise with operational management to optimize provider support services and enhance patient care delivery. Through strategic oversight of workflows, processes, and team development, this position ensures the medication management program operates at peak efficiency, maintains high-quality standards, and consistently delivers exceptional service to providers and patients. The role is crucial in developing and implementing best practices, improving operational metrics, and fostering a culture of continuous improvement within the medication management program.

Full-time Benefits:

• Healthcare, Dental, Vision
• Free access to virtual urgent care and short-term counseling
• 401k, Long Term Disability, Short Term Disability and Life Insurance
• Comfortable, furnished offices and clinic environment

Primary Responsibilities:

MMA Team Leadership

• Directly manage and supervise Medication Management Assistants and MMA Leads
• Oversee MMA scheduling and workflow optimization
• Coordinate team meetings, 1:1s, and performance reviews for MMA staff
• Provide coaching and development for MMAs and MMA Leads
• Address performance issues and reinforce best practices
• Facilitate team training and compliance requirements

Provider Support Coordination

• Ensure efficient MMA support for medication management providers
• Coordinate PTO coverage for the MMA team to maintain consistent provider support
• Oversee systems for managing provider questions and requests
• Support the MMA team in managing provider schedules and patient flow
• Facilitate communication between MMAs and providers

Operational Management

• Monitor and optimize MMA workflows and processes
• Oversee intake and follow-up management systems
• Manage denials and billing concerns escalated by the MMA team
• Supervise IntakeQ, Concord, and Medication Management Jotform systems
• Maintain provider support standards and procedures
• Oversee Kadence scheduling system and required changes

Quality and Compliance

• Review MMA team documentation and processes
• Coordinate with shared services (Billing, Compliance, CATS, Legal)
• Ensure compliance with policies and procedures
• Oversee chart audit processes
• Manage grievance procedures related to MMA services

MMA Recruitment and Development

• Manage MMA and MMA Lead hiring processes
• Develop and implement MMA training programs
• Create and maintain MMA policies and procedures
• Coordinate onboarding of new MMA team members

Competencies (Knowledge, Skills, & Abilities):

• Strong team leadership and staff development abilities
• Excellence in workflow management and process optimization
• Superior organizational and project management skills
• Exceptional communication and interpersonal skills
• Proficiency in healthcare technology and software systems
• Understanding of healthcare regulations and compliance requirements
• Problem-solving and conflict-resolution expertise

Education and Experience:

• Current Registered Nurse (RN) license
• Bachelor's degree in Nursing (BSN)
• Minimum 3 years of clinical experience
• 1+ years of management experience in a healthcare setting
• Experience with psychiatric/behavioral health services

Physical Requirements and Work Environment:

• Consistently uses a computer and/or other office equipment.
• Consistently uses a variety of computer applications, including video chat
• Simultaneously communicates over the phone while using computer applications
• Must be able to remain in a stationary position 50% of the time.
• Occasionally lift up to 10 pounds for office needs.
• Minimally required to stoop, kneel, crouch, or crawl.
• Occasionally move or walk within an office environment.
• May occasionally need to climb stairs within an office environment.
• May require occasional evening or weekend availability for urgent issues
• Hybrid work environment possible

Travel Requirements:

• 0-25% - Travel is expected for occasional in-person meetings and team consultations

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

Ellie Mental Health is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, sex, religion, national origin, citizenship status, age, disability, veteran or military status, sexual orientation, gender identity/expression, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change or adjustment to a job or work environment that will ensure an equal employment opportunity without imposing an undue hardship on the operation of the business.

Flexible work from home options available.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Seeking creative & collaborative humans with a passion for changing mental health care in fun and meaningful ways
Don't meet EVERY requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Ellie Mental Health is devoted to purposefully building an inclusive and diverse workplace where all of our humans can be their authentic selves! (Authenticity is one of our core values, after all...) If you're excited about the chance to be a change-maker with us, but your past experience doesn't perfectly align with every single qualification of the job description, we encourage you to apply anyways. Our mental health jobs need dedicated individuals from every background who are willing to care for others. And who knows, you might just be the perfect candidate for another role!
Employee Experience

We take care of our people. It's that simple. From investing in their financial future, to providing wages that shatter the ceiling in our industry to reasonable caseload expectations we ensure that our people are happy. Happy employees do better work and provide better client care! No matter what it is that you do in your mental health career at Ellie, our clients depend on us cultivating an environment where our employees can thrive so that they can thrive too!

Y'all, jobs in mental health are tough jobs with a high risk of emotional fatigue and burnout. At Ellie, we use all of our core values of humor, creativity, authenticity, acceptance, determination, and compassion not just out in our communities, but we turn them inwards too! Our employees have clear growth paths for advancing their careers.

We have created a culture that reminds us that our employees are our leaders!
Company Structure

Ellie is a socially responsible for-profit business, which allows us to be flexible and responsive to our community's needs. Many mental health and wellness-focused companies are non-profits or government agencies, which rely on the general public, grants, or large donors for funding. This model often results in little creativity and lower compensation for employees, promoting a work culture that just makes people feel "blah."

Feeling blah doesn't help employees stay motivated, engaged, or even in their jobs for a very long time! So we created a new model: one that puts flexibility, innovative decision-making, creativity, and our people first, while remaining a socially conscious and responsible for-profit business focused on changing how we treat mental health.

In short, we're just people helping people. Wanna join the herd?