Division Manager Investment Services

Position Function:

Responsible for the oversight and coordination of the Investment Services Program. Ensures satisfaction of regulatory and Bank compliance and reporting requirements. Implements and oversee Investment Services Program and Bank initiatives that advance sound business practices and enhance customer satisfaction.

Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a "Voyaging Spirit" and being "Positively Ohana". Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.

Primary Accountabilities:

Team Focused Leadership

• Responsible for the supervision of Investment Consultants, Licensed Bank Employee Manager and Sales Assistants
• Responsible for staff development, training, coaching and completion of annual performance reviews
• Provide tracking and management reports
• Participate in Bank sponsored activities and community events

Financial Performance

• Production: Achieve budgeted amount of fee income goal for Investment Service Division
• Profitability: Achieve budgeted amount of net income goal for Investment Services Division
• Growth in Assets Under Management (AUM)
• Manage expenses within approved budget

Banking Relationships

• Actively seek opportunities to help prospects and customers and strengthen and expand relationships through introductions and referrals to business partners in Wealth, Commercial, Business and Branch Banking
• Demonstrate core values (TIES) teamwork, integrity, exceptional service by recognizing and being recognized by internal/external clients
• Maintain internal service standards

Risk Management/Compliance

• Responsible for following internal procedures to achieve satisfactory internal, LPL, FDIC audits
• Comply in a timely manner with all compliance requests
• Keep abreast of regulatory and industry developments
• Adhere to Bank policies and procedures
• Maintain and update annual required items: Policies and procedures, Vendor Management, Product Review, Annual Compliance Meeting, CPB Board policies, DFI Certification, Reg R, Business Continuity, Complaints, Training Logs

Personal/Professional Development

• Attend required and elective training and workshops
• Participate in professional group/organization (i.e. LPL sponsored conferences)
• Obtain industry designations to broaden product/service skillset for financial planning, insurance and fee based platforms

Business Unit Compliance Officer

• Responsible for business unit compliance oversight as the "Business Unit Compliance Officer" (BUCO) with dotted line reporting to the Compliance Division Manager. The BUCO is responsible for engaging in activities that contribute to the day-to-day compliance oversight of the business unit and any related third-party vendor relationships in alignment with the Compliance Management System Policy, Bank Secrecy Act Policy, and BUCO Program. The BUCO demonstrates and applies business acumen to promote a culture of compliance and the identification, escalation, and timely mitigation of compliance risks. This role exercises judgment and influence, and may constructively challenge business unit management to support compliance objectives, balancing business strategy with appropriate controls.
• The BUCO is accountable for implementing the Compliance Management System Policy and Bank Secrecy Act Policy, including but not limited to the following activities:
• Facilitating the Compliance Risk Assessment process by identifying, assessing, and managing regulatory compliance risks within the business unit.
• Knowing and understanding all state and federal compliance laws, rules, and regulations ("laws and regulations") applicable to the business unit, and how such laws and regulations impact or affect the business unit.
• Keeping abreast of changes to the laws and regulations, as tracked and disseminated on the Regulatory Tracking Log, and implanting regulatory change within the business unit.
• Attending all management meetings to keep appraised of developments within the business unit that may impact the compliance function.
• Actively participating in and advising on key business decisions within the business unit, including new or changes to existing products, services, processes, projects, and vendors.
• Ensuring that the business unit has sufficient resources to adequately manage compliance risks.
• Reviewing, drafting, and/or updating business unit policies, procedures, processes, guidelines, and controls to ensure that regulatory requirements are sufficiently addressed and that day-to-day activities operate in a compliant manner.
• Identifying compliance training needs, providing subject matter expertise to support the development of training curriculum, and conducting or coordinating compliance training for the business unit, in addition to and in support of the Compliance Training Program.
• Conducting and/or facilitating transactional and non-transactional monitoring and testing to assess the business unit's compliance with all applicable laws and regulations, in support of the Compliance Monitoring Program.
• Escalating compliance concerns to the Corporate Compliance Department for inclusion on the Issues Tracking Log, and ensuring that any corrective action is taken as necessary and appropriate to address compliance concerns.
• Supporting the Customer Complaint Program by ensuring that the business unit employees understand and fulfill their responsibilities for reporting and addressing customer complaints.
• Facilitating regulatory audits and examinations.
• Completing other compliance related projects and tasks as requested to support the Bank's Compliance Management System Policy and Bank Secrecy Act Policy.

Minimum Qualifications:

Education:

• Bachelor's degree in Business Administration or related field required.
• Master's Degree preferred.

Experience:

• 8+ years of professional working experience in retail brokerage required.
• 5+ years of management experience required.

License/Certification:

• FINRA Licenses; 7, 24, 53, 65 (or 63/66) and Hawaii Life and Heath licenses required.

Physical Requirements & Working Conditions:

• Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
• Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
• Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
• Must be able to read and understand bank-related documents.
• Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.