Banking Operations Manager

Banking Ops Manager
The Banking Operations Manager job manages the administrative and transactional processes that facilitate the delivery of consumer and commercial banking services. This job supervises para-professional employees and ensures compliance with all relevant accounting and control standards within banking operations. This job also sets day-to-day operational objectives for the team and ensures policies, practices and procedures are understood and followed by direct reports.

Key Responsibilities and Duties

• Ensures a high delivery of service standards by automating, centralizing and streamlining processes and procedures within the consumer and commercial banking operations.
• Oversees management of referral calls and follow-up by team members with prospective clients.
• Partners with wealth management advisors and loan officers to streamline process of managing multi-channel inbound and outbound leads.
• Supervises verification process for the accuracy of payments and online entries for banking operations.
• Provides guidance on reconciling non-routine customer, branch operations or bank inquiries.
• Ensures compliance with corporate, regulatory and control procedures by implementing and monitoring operational processes.
• Manages performance of banking operations team through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional services and engagement, motivation and development of team.

Educational Requirements

• No Advanced Degree Required Preferred

Work Experience

• 3+ Years Required; 5+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
7PL

This Banking Operations Manager position will lead the Fulfillment Operations team. This team is responsible for advanced processing of various back-office functions related to incoming and outgoing mail processing. This includes various reprint requests, indexing/routing incoming mail, check processing, return mail processing, welcome kit fulfillment oversight, and supporting onsite team functions/responsibilities.

Preferred Qualifications

• 6+ years of management experience in banking operations.
• Extensive knowledge of systems, tasks, policies, procedures, and regulatory requirements related to team tasks/processes.
• Exceptional communication and interpersonal skills, with the ability to build and maintain strong relationships with internal and external business partners.
• Detail-oriented with a focus on accuracy and compliance.
• Effectively able to coach and mentor associates within the team.

Hybrid work is a minimum of four days a week, one flexible day for remote work.

Posting End Date: 11/12/24