Manager, Mortgage Operations (Starting at $93,094.89)

Mortgage Forward is Hiring GREAT people for our GREAT team!

Do you enjoy customer interaction and relationship building?

WE WANT YOU ON OUR TEAM!

Reporting directly to and under the supervision of the President, the Mortgage Operations Manager's primary role is to lead the entire mortgage origination fulfillment process, from application to closing, ensuring a high level of customer service, and maintaining regulatory compliance. In addition, manage an individual pipeline daily by completing new underwriting reviews, condition reviews and other underwriting tasks within established turn times.

As a Manager, Mortgage Operations your duties will be:

• Ensure all files are underwritten to investor standards, managing the entire loan operation process.
• Ensure that employees have the necessary tools, materials, and training to successfully perform in their positions. Assigns work and reviews, observes and/or audits work to assess department and employee performance. Coaches' employees on a regular basis to ensure they clearly understand the performance standards for their position, and understand whether they are meeting these standards. Take all appropriate actions to ensure performance expectations are met or exceeded.
• Ensure employees remain in compliance with all applicable federal and state laws, rules and regulations. Ensure that staff adheres to all Mortgage Forward and department guidelines, policies and procedures.
• Ensures procedures and guidelines are accurate and compliant.
• Maintain and demonstrate proficiency with loan software applications and remains current with our Lender/Investor programs and maintains their forms for submission.
• Reviews signed loan closing documents for completion and quality per guidelines.
• Manage external partner relationships to assist with underwriting, processing, and closing.
• Complete FHLMC, MetaSource, and investor audit requests, by providing and uploading documentation.
• Manages pipeline to meet estimated closing dates by ensuring underwriting, processing closing and servicing are completed timely.
• Escalation of systemic issues, risks or potential losses to direct supervisor.
• Lead coordination of efforts for changes by researching and recommending new opportunities.
• Assess departmental operations to identify potential improvements and implement change.
• Resolves escalated client issues, when necessary.
• Responsible for maintaining compliance with all applicable federal, state, and local rules and regulations, and following all Mortgage Forward's policies, procedures and internal controls.
• All other duties as assigned.

Requirements needed to be part of this team:

• A bachelor's degree or achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree
• Three to five years of similar or related experience
• Knowledge and Use of Encompass Software: Familiarity with Encompass software is preferred.

Benefits We Offer:

At MortgageForward, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package designed to support your well-being and help you thrive both personally and professionally. Here's what you can expect:

• Competitive total compensation package: We offer a competitive total compensation salary structure that rewards your hard work and contributions.
• Health & Wellness: Enjoy comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. We also provide access to wellness programs and health membership reimbursement. The company paid STD and LTD.
• Employee Banking Benefits: Enjoy the flexibility and convenience with 24/7 digital banking, a network of more than 30,000 ATMs, 18 branches.
• Company Paid Life Insurance: Enjoy peace of mind with company-paid life insurance, providing financial protection for you and your loved ones.
• Generous Paid Time Off: Recharge and relax with a generous PTO policy and paid holidays.
• Retirement Savings Plan 401(k): Plan for your future with our 401(k)-retirement savings plan, complete with employer matching contributions to help you reach your financial goals.
• Professional Development: We are committed to your growth! Take advantage of our training programs, mentorship opportunities, and tuition reimbursement for continuing education.
• Employee Recognition Programs: We celebrate your achievements and milestones through various recognition programs.
• Diverse and Inclusive Culture: Join a vibrant team that values diversity and fosters an inclusive environment where everyone feels welcome and empowered.
• Community Engagement: Participate in our community service initiatives and volunteer opportunities to make a positive impact in the communities we serve.

Join us at MortgageForward and discover a workplace that invests in you!We're the total package!

MortgageForward is proud to be an Equal Opportunity Employer,

Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.