DSHS ALTSA Adult Protective Services Training Program Manager

Are you looking for an opportunity to protect vulnerable adults with statewide impact? This career opportunity opens the doors for you to become one of the subject matter experts in the area of training for Adult Protective Services (APS) staff in the state of Washington.

Adult Protective Services Divisionis seeking a passionate individual, who is an excellent communicator with solid experience in long-term care to fill our Training Program Manager opportunity. You'll join a close-knit team that empowers and supports each other and makes a difference while "making it happen".This role requires exceptional amounts of time in the areas of content development and/or instructional design to create innovative learning solutions. This role will require a broad subject matter expertise in instructional design methodologies and adult learning best practices as well as the ability to analyze training needs and recommend training for complex APS subject matter. You'll be responsible for short and long-range program planning and goal development as it relates to the training needs of APS staff statewide.You'll be responsible for the design, implementation, and delivery of training modules for APS staff statewide. The modules encompass intake, investigation, protective services, findings, due process, and documentation. As one of the APS Training Program Managers, you'll help address the training and quality assurance needs statewide. You'll be part of a team that is responsible for planning, leading, developing, coordinating, and implementing all APS programs, policies, and procedures statewide.This is mainly a telework opportunity. There may be times when this role will require providing in-person training as well as attending meetings and other engagements in the office, however, most meetings and events take place virtually.

Success will be built on:

• Effective organizational change management skills and the successful development and implementation of training programs and curriculum
• Exceptional interpersonal, leadership, and team-building skills
• Ability to provide training, policy interpretation, clarification, and consultation
• Ability to monitor quality assurance outcomes

What we're looking for:

• Proven experience in curriculum and content development or instructional design
• Broad expertise in instructional design methodologies and adult learning best practices
• Ability to interpret and communicate state and federal statutes, laws, policies, and regulations
• Solid understanding of ALTSA and APS-administered programs
• Proven ability to analyze complex issues and develop effective solutions
• Excellent oral and written communication skills for engaging diverse audiences and fostering teamwork
• Strong organizational, analytical, and problem-solving skills for a productive work environment
• Skilled in developing inclusive training curricula for diverse learning styles
• Solid understanding of adult learning principles and modern methodologies
• Proficient in facilitating training for both large and small groups
• Demonstrated strategic thinking and ability to work effectively under pressure
• Strong partnership skills for collaboration with internal and external stakeholders
• Commitment to person-centered planning
• Analytical skills supporting data-driven recommendations for program enhancement
• Ability to multitask and coordinate for timely and accurate work product.

Who should apply:

• A bachelors degree in social work, education, health or social science, public administration or related field AND
• A minimum of two years of experience in the application of advanced program management principles and skills and an understanding of the diverse organizational culture and business processes with the APS division
• A minimum of three years of experience in curriculum development content development and/or instructional design.

OR

• NINE years of professional/practical experience in social work, education, health or social science, and public administration, in addition to practical application of advanced program management principles and skills and an understanding of the diverse organizational culture and business processes with the APS division concurrently with experience in curriculum development and content development and/or instructional design.
• Knowledge of federal and state administrative regulations laws; and policies related to due process.

Preferred/desired education, experience, and competencies

• A masters degree in social work, education, health or social science, public administration or related field
• A minimum of three years of experience as a Social Service Specialist 3 in Adult Protective Services (APS) conducting field investigations.
• Have the ability to learn computer programs and to teach others to use them (i.e., Outlook, Visio, Publisher, Word, Excel, Internet/Intranet, TIVA, Barcode, ACES, CARE, etc.).
• Experience working in programs administered by the Aging and Long-Term Support Administration and Adult Protective Services.
• Proficiency in methods and techniques of policy development and management, including principles and practices of program planning and evaluation.

To Apply:Please provide ALL of the following.

• A Completed Online Application
• An attached chronological resume
• A Cover Letter describing how your background and skills align with the requirements for this role
• Three references

The Department of Social and Health Services (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agencys vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Questions?

If you have questions about job number 12242 contact email atraoa@dshs.wa.gov.

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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