Global Account Manager

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Company: SanminaSCI

Location: Ottawa, ON K1A 0A5

Description:

Job Purpose/Mandate

Globally responsible for a key Customer Global Strategic Account - prime the relationship with the customer service/supplier organizations, product teams, and internal communications links between plants/divisions.
Act as local commercial contact in these interactions, escalation point, and in ensuring alignment to global strategic account direction, initiatives & goals.
Drive revenue achievement and growth in assigned accounts/services/vertical integration segments by analyzing and meeting customer needs and developing account plans.
Understand customer strategies and future product plans/evolutions as part of developing penetration strategies for new business opportunities.
Own & drive completion of incremental business opportunities/RFQs, including coordinating corporate & plant resources as required, through to submission of effective, innovative proposals to the customer and the negotiation of associated terms to capture profitable business.
Direct account and plant/corporate teams to optimize the relationship focusing on sales strategy, customer service, technology development/alignment to Customer technology roadmaps.
Drive/negotiate pricing for products and services to accomplish profitability targets, including non standard services/solutions as business needs evolve.

Specific Duties and Responsibilities

Understand customer's business and product requirements, and identify/action alignment of Sanmina's technology & product/capability/services roadmaps.
Coordinate all aspects of customer/VIP visits and presentations in Ottawa, Thailand and elsewhere as needed. Coordinates Quarterly Business Review (QBRs).
Actively seek out opportunities to meet with Customers as part of fostering strong relationships based on trust and understanding.
Enjoys networking with key contacts outside own area of expertise.
Highly skilled at developing effective presentations for internal and Customer-facing needs as required.
Meets and presents to all levels of management at the customer and complements the existing account team.
Skilled at developing and maintaining strong relationships internally and with customers.
Ability to generate common understanding around complex issues/situations.
Very respectful of customer/internal deadlines, proactively manages expectations.
Experienced in contracts & terms development & negotiations, and ongoing administration.
Highly skilled in influencing without authority and leading/inspiring cross-functional teams across departments/divisions.
"Grit" - passion to do what's right for the Customer and the Company, and to work through challenges that arise as part of developing the best solution in achieving success!
Ability to travel globally.

Experience/Education

Very proficient with usual software tools as part of proposal/presentation development, carrying out detailed data analysis etc (Word/XL/Powerpoint).
College or University degree in Engineering, Business or equivalent, MBA preferred. 12 plus years of experience in a similar role (account/program/business unit management), in electronics manufacturing or related business.