Senior Director of Clinical Performance

This position is primarily remote with 20-40% travel. The pay will start around $112,500 per year but may go up based on experience.

POSITION SUMMARY

The Senior Director of Clinical Performance directs the organization's care team engagement and performance management and improvement strategies, serving as a key leader in the organization's value-based care delivery strategy and goals. The Senior Director of Clinical Performance advances care team engagement efforts aimed at supporting health center teams with value-based care goals and approaches, leads performance management and improvement work in statewide focus areas (with a specific emphasis on achieving measurable access, quality, equity, and utilization goals that deliver better financial outcomes in value-based agreements) and on individual health center performance support needs, contributes significantly to the leadership and management of the health center clinically integrated network, and supports related health center service delivery assistance, resources, and services/offerings.

RESPONSIBILITIES AND DUTIES

Advances care team engagement efforts aimed at supporting health center teams with value-based care goals and approaches.

Implements tactics to seek out and surface the perspectives and needs of health center care team members, and uses/shares those learnings to enhance the relevance and practicality of the organization's strategies and support/resources.

Develops and executes strategies to engage and support health center care teams in value-based care delivery, with a particular focus on care delivery and performance improvement approaches that support positive value-based agreement performance and financial outcomes.

Plans and implements clinician and care team learning opportunities focused on value-based care delivery.

Identifies opportunities and supports efforts to ensure care team members are directly involved in setting and adapting value-based care delivery strategies.

Leads performance management and improvement work in statewide focus areas and on individual health center performance support needs (spanning access, quality, equity, and utilization domains).

Focuses the organization strategically on performance measures that represent important improvements in quality for health center patients and achieve better financial outcomes in value-based agreements, in collaboration with other staff and members.

Coordinates with data and analytics colleagues to ensure performance is closely and consistently monitored and reported in a variety of ways, informing and helping prioritize actionable health center level and CIN-wide improvement.

Directs comprehensive performance improvement strategy and support, including identifying and carrying out CIN-wide performance initiatives and projects as well as ongoing individual health center engagement in targeted improvement efforts.

Supports the development and use of performance-focused incentives, payment models, and distribution methodologies, in collaboration with other staff and members.

Coordinates with value-based agreement payer partners to leverage payer capacity, resources, and supplemental data/insight to support performance improvement.

Provides resources for health centers to meaningfully incorporate CIN-related performance management and improvement efforts in their organizational quality program/plans.

Support and collaborates with colleagues in other parts of the organization to inform and embed CIN performance focus in the organization's related resources and offerings (e.g. within supported population health systems, through supported patient engagement technology, in developed QI/QA resources etc.).

Develops partnerships and contractual relationships with relevant organizations and experts to aid in improvement work.

Participates in national, state, and local level convenings and opportunities that can support the CIN's performance goals.

Contributes to the leadership and management of the health center clinically integrated network.

Participates in and contributes to CIN strategy across a variety of topics, supporting operationalization and achievement of strategic goals and future planning.

Provides staff leadership and facilitation support for the CIN Clinical Quality Committee and the related Clinical Pathways Subcommittee, Utilization Subcommittee, and Provider Engagement Subcommittee.

Maintains the CIN's participation expectations for members, including managing the process of updating expectations as needed and monitoring and supporting members in meeting participation expectations.

Contributes to planning and facilitating other CIN governance and member engagement convenings and activities.

Supports CIN policy and procedure development and maintenance as requested.

Represents the organization in relationships with payers and other healthcare organizations / partners in assigned areas.

Supports related health center service delivery assistance, resources, and services/offerings.

Develops health center training, technical assistance, resources, and services offerings in collaboration with members and colleagues as assigned/requested.

Plans and leads training, peer learning, and virtual engagements.

Develops and cultivates subject matter expertise internally and with external partners in relevant areas to stay abreast of changes in practice, policy, and evidence.

Develops and facilitates opportunities to share, document, and disseminate lessons
learned and promising practices.

Works collaboratively with stakeholders to seek constructive input to continually improve the supports provided to member organizations.

Provides collaborative leadership to efforts spanning multiple functional areas, strategic teams, and internal structures to maximize synergy across the organization.

Works in partnership with other leaders in the organization to direct collaborative programming and efforts.

Supports the establishment and ongoing use of cooperative planning and management structures.

Ensures the alignment of goals and activities to the greatest extent possible across MPCA, MCHN, MQIN, and other services/structures.

Fosters collaboration in the use of resources and funding across services and structures to maximize return on investment.

Provide leadership for assigned team members, strategic goals, programs, and initiatives.

Develops and communicates goals in support of the organization's mission and strategy including planning, implementing, and evaluating association projects and strategic objectives.

Manages performance to achieve results: sets clear goals and expectations, tracks progress against the goals, ensures feedback, and addresses performance problems and issues promptly.

Manages reporting for all programs and initiatives with an emphasis on outcomes.

Coaches employees to develop their capabilities, enhance others' commitment to their work, and pursue continuous performance improvement.

Fosters the ability and desire to work cooperatively with others and success in getting groups to learn to work together.

Conveys confidence in employees' ability to be successful, especially at challenging new tasks; delegates significant responsibility and supports employees in accomplishing their goals and resolving issues as independently as possible.

Supports innovation and organizational changes needed to improve the organization's effectiveness; helps others to successfully manage organizational change.

Ensures that activities operate within the policies and procedures of the organization and comply with all relevant legislation and professional standards.

Develops and manages assigned budgets, which includes conducting financial projections, financial performance monitoring, and following financial guidelines, regulations, and standards.

Other duties, as required.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of:

• Community-based primary/integrated healthcare systems and the needs of underserved populations.
• Value-based care delivery strategies, workflows, team-based performance improvement practices, and practice transformation approaches (ideally in the context of community health centers or other similar organizations).
• Managed care and value-based contracting and performance measurement, improvement, and incentive structures (particularly those in public coverage programs).
• Strong knowledge of program development, budgeting, people management, and evaluation.
• Knowledge of the health center program including program requirements and relevant regulatory, compliance, and prominent partner structures.
• Knowledge of integrated healthcare delivery concepts, processes, and best practices.
• Strong working knowledge of and the use of electronic communication technology.

Skill/Ability to:

• Ability to think strategically, anticipate future consequences and trends, and adapt as needed.
• Ability to effectively build organization and staff capacity, including positioning oneself as a leader and displaying strong motivational skills.
• Ability to balance the delivery of programs and services against the realities of budget and timeline.

• The ability to work successfully with individuals from varied professional backgrounds and diverse cultures.
• Ability to analyze and make decisions in a timely manner, prioritize and communicate to staff key objectives and tactics necessary to achieve organizational goals, and understand external impacts on internal strategy.
• Demonstrated writing and communication skills.
• Strong written and verbal communication skills; a persuasive and passionate communicator with excellent public speaking skills.
• Ability to be flexible in day-to-day operations and innovative in tackling opportunities and challenges.
• Ability to analyze and interpret technical and/or statistical data.
• Ability to tactfully communicate complex and technical information in a clear and concise manner, both verbally and in writing.

Education/Experience:

• Bachelor's degree in health care administration, public/community health, a healthcare delivery occupation, or related field required.
• 3+ years of performance management / performance improvement experience in a health-focused environment.
• 5+ years of progressively responsible experience in leadership / management roles in a health-focused environment. Leadership experience within a FQHC, clinically integrated network, managed care organization, or healthcare system strongly preferred.

MPCA DIVERSITY, EQUITY, AND INCLUSION STATEMENT

MPCA is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.

Our human capital is our most valuable asset. The collective sum of our individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work, represents a significant part of our culture, our reputation, and success.

We embrace and encourage our employee's differences in age, color, ability ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, race, religion, sexual orientation, socio-economic status, veteran status, and in other characteristics that are both protected, and not protected by state or federal law.

We are committed to leading by example and maintaining an equitable and inclusive work environment built on mutual respect and integrity.