Mgr- Field Svc
Apply NowCompany: BAE Systems
Location: Totowa, NJ 07512
Description:
Job Description
Responsible for managing the delivery of on-site & remote IT services for internal customer accounts spanning multiple locations, focused on a specific sector
Improve alignment with, and support for, business objectives
Reduce costs or improve business profits
Provide accurate forecasts and projections as inputs to the corporate budgeting process
Increase quality awareness amongst staff
Achieve efficiencies and cost savings by leveraging centralized shared services and automation
Help build a business model that enables regional support across organizational boundaries
Ensure compliance with corporate directives and standards
Provide visionary leadership to a large, widely dispersed workforce in a rapidly evolving operating environment
Manage delivery of on-site & remote IT services for internal customers spanning multiple locations (includes reviewing daily backlog, changes and problems)
Assist the Service Delivery Executive with managing service delivery issues, resource management, cost estimates and provide technical direction
Build strong business partner relationship with customers
Manage performance of projects
Identify & manage continuous improvement opportunities
Required Skills and Education
Associate's Degree in Computer Science or IT Management with at least 8 yrs experience; Bachelor's Degree in Computer Science or IT Management with at least 4 yrs experience;
Excellent communication skills (oral and written)
Excellent organization skills
Excellent customer relations/customer service
Proven management and leadership skills
Ability to set priorities, delegate, motivate, negotiate, manage performance, collaborate, recruitment, coach/mentor
Problem solving/analytics
Basic finance
Basic project management
Capable of understanding risk management
Work independently and as part of team
Preferred Skills and Education
Master's Degree in Computer Science, Information Systems
Understanding of both Windows and Linux operating systems
Understanding of ServiceNow IT management/request and ticketing system
About BAE Systems, Inc.
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
Our Commitment to Diversity, Equity, and Inclusion:
At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.
EEO Career Site
Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression
Responsible for managing the delivery of on-site & remote IT services for internal customer accounts spanning multiple locations, focused on a specific sector
Improve alignment with, and support for, business objectives
Reduce costs or improve business profits
Provide accurate forecasts and projections as inputs to the corporate budgeting process
Increase quality awareness amongst staff
Achieve efficiencies and cost savings by leveraging centralized shared services and automation
Help build a business model that enables regional support across organizational boundaries
Ensure compliance with corporate directives and standards
Provide visionary leadership to a large, widely dispersed workforce in a rapidly evolving operating environment
Manage delivery of on-site & remote IT services for internal customers spanning multiple locations (includes reviewing daily backlog, changes and problems)
Assist the Service Delivery Executive with managing service delivery issues, resource management, cost estimates and provide technical direction
Build strong business partner relationship with customers
Manage performance of projects
Identify & manage continuous improvement opportunities
Required Skills and Education
Associate's Degree in Computer Science or IT Management with at least 8 yrs experience; Bachelor's Degree in Computer Science or IT Management with at least 4 yrs experience;
Excellent communication skills (oral and written)
Excellent organization skills
Excellent customer relations/customer service
Proven management and leadership skills
Ability to set priorities, delegate, motivate, negotiate, manage performance, collaborate, recruitment, coach/mentor
Problem solving/analytics
Basic finance
Basic project management
Capable of understanding risk management
Work independently and as part of team
Preferred Skills and Education
Master's Degree in Computer Science, Information Systems
Understanding of both Windows and Linux operating systems
Understanding of ServiceNow IT management/request and ticketing system
About BAE Systems, Inc.
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
Our Commitment to Diversity, Equity, and Inclusion:
At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.
EEO Career Site
Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression