Restaurant Franchise Director of Information Technology

Job Title: Restaurant Franchise Director of Information Technology
Location: Alpharetta, GA
This is a full-time, on-site, position with great benefits

Must have experience in the franchise food service industry, working at or near the director level.

You will be:

• Determine business requirements for IT systems and manage all technology resources for the smooth restaurant operations of the day-to-day business
• Strategic planning for the long-term support of the company's growth
• Research and make recommendations on hardware, software, and support services. Negotiate with vendors to ensure cost-effective purchasing decisions.
• Provides vision, planning and coordination of all hardware and software development and/or implementation activities. Establishes standards in software development, integration and eliminating any security risks.
• Manage Software Quality Assurance striving to achieve a high level of quality and independent verification of software reliability.
• Leads the design, specification, configuration, installation, and maintenance of local area network hardware, software, telecommunications services and Internet service providers.
• Analyzes IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.
• Implement an enterprise-wide information security plan that protects the confidentiality, integrity, and availability of the company's data.
• Oversees security of systems, networks, and enterprise information. Facilitates IT security audits or investigations.
• Establish and maintain a disaster recovery plan.
• Establish project goals and priorities by collaborating cross-functionally with Marketing, R&D, Technology, Operations, Training and Analytics.
• Create, communicate, and manage detailed program and/or project plans that span across multiple stakeholders both internally and externally.
• Oversee help desk support partners and/or resources.
• Monitor system health/availability.
• Manage vendor relationships and contractual requirements.

If you have:

• A bachelor's degree in Information Technology, Computer Science, Information Systems or a related field. (Is Plus )
• Food service and franchising industry experience. (Is Must)
• 5+ year of experience working in IT operations, supervising technology teams, and overseeing large information technology projects.
• Excellent understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems.
• Strong knowledge of project management principles.
• Ability to give full attention to what other people are saying, and to use logic and reason to identify the strengths and weaknesses of alternative solutions.
• Strong interpersonal skills and ability to effectively communicate with teams across the entire organization.
• Ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Ability to monitor or assess the performance of yourself, other individuals, or the organization to make improvements or take corrective action.
• Experience managing network technologies
• Understanding and proficiency of NCR Silver Pro (Aloha Cloud) point of sale and Olo digital ordering and guest loyalty systems.
• Excellent computer skills with proficiency in Office 365 applications.
• Knowledge and experience with Microsoft SQL and Power BI.
• Experience executing rollouts of marketing or operational initiatives, products, and programs.
• Experience overseeing and developing matrix project resources and teams.

What we offer you:

• Competitive Salary
• Medical, Dental, Vision, Life, and Disability Insurance
• 401K
• Paid Holidays