Managing Director of Financial Assistance (In
Apply NowCompany: Metro Housing Boston
Location: Boston, MA 02115
Description:
Managing Director of Financial Assistance Programs
ORGANIZATION
Metro Housing|Boston (formerly Metropolitan Boston Housing Partnership) is a leading nonprofit dedicated to connecting the residents of Greater Boston with safe, decent homes they can afford. Metro Housing empowers families and individuals to move along the continuum from homelessness to housing stability. Serving more than 25,000 households annually, we work seamlessly to bridge the gaps among government, nonprofits, and corporations to continually increase our impact. With more than 30 years' experience piloting and implementing housing programs, we have solidified our position as an industry-leading expert on navigating the affordable housing field.
MISSION
"We mobilize wide-ranging resources to provide innovative and personalized services that lead families and individuals to housing stability, economic security and an improved quality of life."
OVERVIEW
The Managing Director of Financial Assistance Programs will assist in the oversight of all Metro Housing's Financial Assistance Program activities with a focus on the RAFT, HCEC, and Colocation programs. As such, the Managing Director will be knowledgeable of all the departments' program rules, regulations and requirements as stipulated through various funding sources. This will include, but not be limited to, pertinent program regulations and requirements of the Department of Housing and Community Development, HUD, The City of Boston Department of Neighborhood Development (DND) and other federal, state, and private funders. S/he will also accept primary responsibility for the advancement of internal/interdepartmental communication systems and opportunities. S/he will also oversee and ensure implementation of the department's staff training. S/he will supervise the program managers with support from the Director of Financial Assistance Programs. Finally, the Managing Director will work closely with the Director to assess and develop new and innovative opportunities for the staff working in and the clients participating in the various Financial Assistance programs administered by the department.
We're seeking a Managing Director to lead the Housing Consumer Education Center (HCEC) and our Co-location services. You'll oversee critical housing stabilization services, manage a team, and build community partnerships. Key duties include:
Ideal candidates have leadership experience, strong public speaking and organizational skills, and a passion for affordable housing.
REPORTS TO
Director of Financial Assistance Programs
RESPONSIBILITIES MAY INLCUDE:
Program Oversight
Ensure the integrity and consistency of all assigned department activities through monitoring, education and the development and implementation of quality assurance systems;
Learn and disseminate program implementation rules and regulations as required by federal, state and private funders of all department programs and projects;
Lead and mentor program staff to identify the specific needs of the tenants, property owners and other stakeholders that are served by the various specialized housing programs and to develop appropriate referrals and/or services to address those needs;
Monitor quality of programs and services;
Establish and improve interdepartmental communication systems to enhance collaboration;
Ensure that all programs and services advance the Metro Housing|Boston mission;
Supervision
Provide supervision of program management staff and other staff as needed;
Work to identify and develop appropriate training opportunities for departmental staff;
Direct and supervise program tracking of results as required for contract monitoring as well as for program assessment and development;
Internship placements
Facilitate team meetings;
Conduct evaluations annually and as needed;
Program development
Conduct outreach activities including information sessions, trainings and workshops to other housing organizations, government agencies and social service agencies as needed;
Work closely with Director of Financial Assistance Programs on annual program evaluation, planning and budgeting; Attend internal and external committee meetings to learn about and share best practices and models and/or to advance the department's and organization's growth;
Administrative
Assist with all program reports and work plans as needed;
Oversee all hiring, orientation, training and staff transition needs within the department;
Other duties as assigned.
QUALIFICATIONS
B.A/B.S. degree or comparable relevant work experience comparable relevant work experience;
Minimum one to two (1-2) years housing experience; additional one to two (1-2) years of management experience preferred;
Demonstrated success in tracking program outcomes, accurately assessing client needs, managing collaborative partnerships and working with a wide variety of consumers, many of whom have conflicting needs;
Strong knowledge of the Housing Consumer Education Center (HCEC) and Residential Assistance for Families in Transition (RAFT) programs; or program in comparison;
Superior analytical skills and problem-solving abilities, including a demonstrated ability to view challenges as opportunities and to proactively identify and implement solutions that are creative, innovative, and flexible;
Knowledge and experience with service agencies and resources for low-income and/or homeless individuals and families;
Strong presentation skills; accurate and detail oriented;
Ability to represent Metro Housing|Boston in a professional manner;
Excellent communication and organizational skills;
Computer literacy required, including proficiency in Microsoft Office and Outlook; Salesforce
Willingness to work as part of a team to promote the goals of the program and organization;
Demonstrated ability to work well in stressful situations and manage several complex tasks at once;
Perform other duties as assigned.
PREFERENCE GIVEN TO:
Candidates with multilingual skills (verbal and written). We are seeking candidates that speak and write English and at least one of the following languages (for interpreting and translation): Vietnamese, Cape Verdean Creole, Portuguese, Cantonese, Haitian-Creole, Mandarin, Toisanese, and Spanish.
NOTE: Metro Housing supports a hybrid work environment. Staff is expected to work from the Boston office as needed to ensure maximum performance and results, and at the direction of the managers.
Most benefits are available on your first day of work with Metro Housing | Boston. These benefits currently include:
Salary range: $86,520-$97,797
Exempt position
AN EQUAL OPPORTUNITY EMPLOYER
ORGANIZATION
Metro Housing|Boston (formerly Metropolitan Boston Housing Partnership) is a leading nonprofit dedicated to connecting the residents of Greater Boston with safe, decent homes they can afford. Metro Housing empowers families and individuals to move along the continuum from homelessness to housing stability. Serving more than 25,000 households annually, we work seamlessly to bridge the gaps among government, nonprofits, and corporations to continually increase our impact. With more than 30 years' experience piloting and implementing housing programs, we have solidified our position as an industry-leading expert on navigating the affordable housing field.
MISSION
"We mobilize wide-ranging resources to provide innovative and personalized services that lead families and individuals to housing stability, economic security and an improved quality of life."
OVERVIEW
The Managing Director of Financial Assistance Programs will assist in the oversight of all Metro Housing's Financial Assistance Program activities with a focus on the RAFT, HCEC, and Colocation programs. As such, the Managing Director will be knowledgeable of all the departments' program rules, regulations and requirements as stipulated through various funding sources. This will include, but not be limited to, pertinent program regulations and requirements of the Department of Housing and Community Development, HUD, The City of Boston Department of Neighborhood Development (DND) and other federal, state, and private funders. S/he will also accept primary responsibility for the advancement of internal/interdepartmental communication systems and opportunities. S/he will also oversee and ensure implementation of the department's staff training. S/he will supervise the program managers with support from the Director of Financial Assistance Programs. Finally, the Managing Director will work closely with the Director to assess and develop new and innovative opportunities for the staff working in and the clients participating in the various Financial Assistance programs administered by the department.
We're seeking a Managing Director to lead the Housing Consumer Education Center (HCEC) and our Co-location services. You'll oversee critical housing stabilization services, manage a team, and build community partnerships. Key duties include:
- Coordinating coverage plans and participant services
- Managing the Resource Line call center and data collection
- Facilitating housing search services and educational workshops
- Handling referrals and developing partnerships with Co-location sites
Ideal candidates have leadership experience, strong public speaking and organizational skills, and a passion for affordable housing.
REPORTS TO
Director of Financial Assistance Programs
RESPONSIBILITIES MAY INLCUDE:
Program Oversight
Ensure the integrity and consistency of all assigned department activities through monitoring, education and the development and implementation of quality assurance systems;
Learn and disseminate program implementation rules and regulations as required by federal, state and private funders of all department programs and projects;
Lead and mentor program staff to identify the specific needs of the tenants, property owners and other stakeholders that are served by the various specialized housing programs and to develop appropriate referrals and/or services to address those needs;
Monitor quality of programs and services;
Establish and improve interdepartmental communication systems to enhance collaboration;
Ensure that all programs and services advance the Metro Housing|Boston mission;
Supervision
Provide supervision of program management staff and other staff as needed;
Work to identify and develop appropriate training opportunities for departmental staff;
Direct and supervise program tracking of results as required for contract monitoring as well as for program assessment and development;
Internship placements
Facilitate team meetings;
Conduct evaluations annually and as needed;
Program development
Conduct outreach activities including information sessions, trainings and workshops to other housing organizations, government agencies and social service agencies as needed;
Work closely with Director of Financial Assistance Programs on annual program evaluation, planning and budgeting; Attend internal and external committee meetings to learn about and share best practices and models and/or to advance the department's and organization's growth;
Administrative
Assist with all program reports and work plans as needed;
Oversee all hiring, orientation, training and staff transition needs within the department;
Other duties as assigned.
QUALIFICATIONS
B.A/B.S. degree or comparable relevant work experience comparable relevant work experience;
Minimum one to two (1-2) years housing experience; additional one to two (1-2) years of management experience preferred;
Demonstrated success in tracking program outcomes, accurately assessing client needs, managing collaborative partnerships and working with a wide variety of consumers, many of whom have conflicting needs;
Strong knowledge of the Housing Consumer Education Center (HCEC) and Residential Assistance for Families in Transition (RAFT) programs; or program in comparison;
Superior analytical skills and problem-solving abilities, including a demonstrated ability to view challenges as opportunities and to proactively identify and implement solutions that are creative, innovative, and flexible;
Knowledge and experience with service agencies and resources for low-income and/or homeless individuals and families;
Strong presentation skills; accurate and detail oriented;
Ability to represent Metro Housing|Boston in a professional manner;
Excellent communication and organizational skills;
Computer literacy required, including proficiency in Microsoft Office and Outlook; Salesforce
Willingness to work as part of a team to promote the goals of the program and organization;
Demonstrated ability to work well in stressful situations and manage several complex tasks at once;
Perform other duties as assigned.
PREFERENCE GIVEN TO:
Candidates with multilingual skills (verbal and written). We are seeking candidates that speak and write English and at least one of the following languages (for interpreting and translation): Vietnamese, Cape Verdean Creole, Portuguese, Cantonese, Haitian-Creole, Mandarin, Toisanese, and Spanish.
NOTE: Metro Housing supports a hybrid work environment. Staff is expected to work from the Boston office as needed to ensure maximum performance and results, and at the direction of the managers.
Most benefits are available on your first day of work with Metro Housing | Boston. These benefits currently include:
Salary range: $86,520-$97,797
Exempt position
AN EQUAL OPPORTUNITY EMPLOYER