Strategic Planning and Quality Improvement Manager
Apply NowCompany: Lake County, IL
Location: Waukegan, IL 60085
Description:
Salary: $83,728.00 Annually
Location : Waukegan, IL
Job Type: Full-Time
Remote Employment: Flexible/Hybrid
Job Number: 16387
Department: Health Department
Opening Date: 11/19/2024
Pay Grade: 12
General Description
The Manager of Strategic Planning and Quality Improvement works with the LCHD leadership and staff to plan, organize, direct, and lead the personnel and work process of the quality management system (QMS) and Strategic Plan. Scope of responsibility encompasses supporting all programming of the organization. The Manager has a detailed understanding of and can skillfully use the techniques of system design, reengineering, project management, quality improvement, output/outcomes measurement and statistical analysis. This role works across all levels of the organization to ensure LCHD/CHC strategic plan deliverables are met and fosters a culture of quality improvement.
To be successful in this role, this individual:
Essential Functions
Knowledge Skills Abilities and Education Required
Supplemental Information
As the largest human service provider in Lake County, we believe that services must be available without barriers. No residents are turned away due to the inability to pay. We believe in providing services in an environment of mutual respect, free of discrimination or bias. Whether assuring accessible and effective care, impacting policy, or assessing and monitoring risks, the Lake County Health Department and Community Health Center has been an essential part of the public health system in Lake County for 60 years. We are looking for passionate, qualified team members who can help make a difference in our agency and, most importantly, in our community.
Additional information about the Lake County Health Department, our culture, and why you should join our team can be found at
Currently, you must reside in Illinois or Wisconsin to work for the Lake County Health Department. Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam.
The Lake County Health Department and Community Health Center is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sexual orientation, gender identity or gender expression, national origin, disability, veteran status, and other protected characteristics.
Here at the Health Department, we are proud to employ a diverse workforce of dedicated individuals focused on promoting the health and well-being of all who live, work, and play in Lake County. We are committed to cultivating an inclusive culture that values diversity of thought and collaboration, enabling each employee to perform at their maximum potential and to more effectively work with clients, patients, and employees. We offer:
01
Please describe your experience with project management, including planning, budgeting, forecasting, and reporting.
02
What is your experience with developing and executing strategic business plans?
03
Describe (in detail) your supervisory experience. Explain how many employees you have supervised and the nature of the roles.
04
Please share why you are interested in working for this program and how your experience directly relates to this opening.
05
What are your benefits and salary expectations?
Required Question
Location : Waukegan, IL
Job Type: Full-Time
Remote Employment: Flexible/Hybrid
Job Number: 16387
Department: Health Department
Opening Date: 11/19/2024
Pay Grade: 12
General Description
The Manager of Strategic Planning and Quality Improvement works with the LCHD leadership and staff to plan, organize, direct, and lead the personnel and work process of the quality management system (QMS) and Strategic Plan. Scope of responsibility encompasses supporting all programming of the organization. The Manager has a detailed understanding of and can skillfully use the techniques of system design, reengineering, project management, quality improvement, output/outcomes measurement and statistical analysis. This role works across all levels of the organization to ensure LCHD/CHC strategic plan deliverables are met and fosters a culture of quality improvement.
To be successful in this role, this individual:
- Must be a proactive, self-starter who is internally motivated to produce exceptional results.
- Shows demonstrated knowledge of quality management principles, continuous improvement tools, work process redesign or reengineering
- Possesses project management techniques along with appropriate software acumen to achieve results on time and within budget.
- Is result and outcome oriented.
- This position is hybrid; required to report on-site and work remotely.
Essential Functions
- Supports the successful implementation of the strategic plan objectives that achieve high impact and significant improvements in organizational performance. Including the development of and maintenance of the Quality Management System.
- Serves as liaison to external partners such as Live Well Lake County and other County departments to assure alignment of strategic planning activities.
- Responsible for the facilitation and development of the Agency's Community Health Assessment, Community Health Improvement Plan and IPLAN.
- Systematically applies and teaches the science and theory of quality improvement, project management and culture change to achieve results.
- Supervises employees who lead or facilitate quality improvement and strategic planning activities, performs project management, data analysis and measurement of outcomes. Documents and reports the results and accomplishments of quality improvement and strategic initiatives.
- Has input and impact on budgeting, controlling costs, planning, scheduling, and procedural change to achieve and maintain efficient, cost-effective programming.
- Oversees and monitors the development and implementation of the quality management system (QMS) and Strategic Plan.
- Performs duties under minimal supervision with accountability for specific goals/objectives. Works with the executive team and staff to develop key performance indicators for quality, service, and efficiency.
- Provides leadership for implementing system improvement and measures and evaluates results.
- Assures that improvement and strategic activities are documented and reported within the organization and externally as appropriate.
- Demonstrates strong problem solving, leadership, conflict management and team building skills in order to ensure a productive work environment and achievement of objectives.
- Works cross functionally to achieve organizational goals by motivating and supporting all agency programming.
- Identifies opportunities where the LCHD/CHC Strategic Plan and CHIP align to assist senior leadership on where to focus LCHD/CHC interventions and programming.
- Leverages data to tell compelling and inspiring stories resulting in improved strategic decisions.
- Ensures the voices of LCHD stakeholders, community partners, and Lake County residents are represented equitably in the planning and implementation of the Strategic Plan and CHIP.
- Takes an active role in the implementation of the LCHD/CHC strategic plan and Lake County CHIP through continuous quality improvement, milestone reporting, workgroup coordination, progress update collection, initiative management, and data monitoring.
- Creates and delivers engaging presentations, reports, and other materials on the strategic plans, progress towards goals, and results of initiatives to internal teams, community partners, governing bodies, and Lake County residents.
- All other relevant duties as assigned.
Knowledge Skills Abilities and Education Required
- Bachelor's degree in related field.
- Experience leading quality improvement initiatives, preferably in a public health or healthcare environment.
Supplemental Information
As the largest human service provider in Lake County, we believe that services must be available without barriers. No residents are turned away due to the inability to pay. We believe in providing services in an environment of mutual respect, free of discrimination or bias. Whether assuring accessible and effective care, impacting policy, or assessing and monitoring risks, the Lake County Health Department and Community Health Center has been an essential part of the public health system in Lake County for 60 years. We are looking for passionate, qualified team members who can help make a difference in our agency and, most importantly, in our community.
Additional information about the Lake County Health Department, our culture, and why you should join our team can be found at
Currently, you must reside in Illinois or Wisconsin to work for the Lake County Health Department. Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam.
The Lake County Health Department and Community Health Center is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sexual orientation, gender identity or gender expression, national origin, disability, veteran status, and other protected characteristics.
Here at the Health Department, we are proud to employ a diverse workforce of dedicated individuals focused on promoting the health and well-being of all who live, work, and play in Lake County. We are committed to cultivating an inclusive culture that values diversity of thought and collaboration, enabling each employee to perform at their maximum potential and to more effectively work with clients, patients, and employees. We offer:
- Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees
- Paid Time Off to support work-life balance
- IMRF Pension and 457 retirement plans
- Paid Parental Leave
- Tuition Reimbursement
01
Please describe your experience with project management, including planning, budgeting, forecasting, and reporting.
02
What is your experience with developing and executing strategic business plans?
03
Describe (in detail) your supervisory experience. Explain how many employees you have supervised and the nature of the roles.
04
Please share why you are interested in working for this program and how your experience directly relates to this opening.
05
What are your benefits and salary expectations?
Required Question