Branch Manager - South Orange County

At Orange County's Credit Union, we don't just provide financial services-we create exceptional experiences. Recognized with the Peter Barron Stark Award for outstanding associate satisfaction, our workplace is built on the voices and feedback of our team. With over 85 years of trusted service to more than 140,000 members and over $2.5 billion in assets (and growing!), we are committed to Putting People First through our mantra: Connect, Discover, Deliver & Wow.

Are you a leader who is passionate about serving others, driving results, and making a difference in your community? If so, this is your chance to lead a branch team to success while transforming the banking experience for our members.

About the Role

As a Branch Manager, you will lead with strategic vision and operational excellence while cultivating a positive, results-driven environment. You'll drive branch success by understanding the needs of your local market, engaging with the community, and empowering your team to exceed service and growth goals.

You will also play a critical role in shaping the member experience by using their feedback to innovate and improve processes. Your leadership will ensure every associate has the tools, coaching, and development opportunities to thrive.

Key Responsibilities

• Deliver an Exceptional Member Experience. Foster a culture where associates take ownership of the member experience.
• Lead Service and Growth. Achieve branch goals by leveraging your understanding of the market, member needs, and performance metrics.
• Strategic Planning. Develop and execute an annual branch strategy with measurable objectives and SMART action plans.
• Team Coaching and Development. Provide both skills and professional development coaching, guiding associates through their career growth.
• Performance Management. Conduct regular performance evaluations, recommend promotions, and provide constructive feedback.
• Financial Management. Oversee the branch budget, ensure profitability, and analyze financial reports for strategic decision-making.
• Compliance and Operations. Ensure the branch meets all regulatory requirements, maintains operational efficiency, and safeguards security.
• Community Engagement. Build meaningful relationships in the community to foster growth and loyalty.

Qualifications

• 5+ years in sales/customer service within the branch environment.
• 3+ years leading teams of six or more associates with proven coaching and development success.
• 3+ years developing business relationships and engaging in community involvement.

What We Offer

Final offers based on qualifications, experience, and internal equity. The range for the Branch Manager role is $78,722 - $95,000 annually.

We believe in taking care of our team as much as we care for our members. From day one, you'll enjoy:

• Health & Wellness: 100% covered premiums for Anthem Vivity HMO & Delta Care USA Dental.
• Financial Growth:
  • 401(k) with automatic 3% contribution + dollar-for-dollar matching up to 5%.
  • Annual discretionary bonuses.
• Time Off: Generous vacation and sick hours and paid holidays.
• Professional Development: Educational grants up to $2,000 annually.
• A Culture of Recognition:
  • Annual performance merit increases.
  • A professional, collaborative work environment that celebrates success and service excellence.

Join a Team That Values Excellence and Purpose
If you're ready to bring your leadership skills to a purpose-driven team, apply now and help us transform the banking experience for our members and community.

Orange County's Credit Union is an Equal Opportunity Employer.

Pre-employment screenings, including background and credit checks, are required.