Manager of Custodial Relations

Company Overview

Every firm has a culture - the values, beliefs, methodology, attitudes and standards that reflect an organization's DNA. But the truly inspiring firms - the game-changers, the industry leaders and the disruptors - have cultures that propel them to innovate and stand out. At Brown Advisory, we aim to be one of those inspired firms. Over the years, we have purposefully built and nurtured our client-first culture.

Brown Advisory is an independent investment management and strategic advisory firm committed to delivering a combination of first-class performance, strategic advice and the highest level of client service. The firm's clients-including individuals, families, family offices, endowments, foundations, charities, institutions, consultants, and financial intermediaries-are served by over 900 colleagues worldwide, all of whom are equity owners of the firm.

Austin | Baltimore | Boston | Delaware | Frankfurt | London | Nashville | New York | North Carolina | San Francisco | Singapore | Southern California | Tokyo | Virginia | Washington, D.C

Job Description

Brown Advisory provides applicants with a client-first, fast-paced, entrepreneurial environment where they will have the opportunity to develop their problem solving skills with the support of dedicated teammates. Our team takes great care to ensure that the needs of our clients are met and their expectations are exceeded. The Operations Team is currently seeking a dynamic individual to put our clients first as a Manager of Custodial Relations.

Brown Advisory is currently seeking an experienced custodial relationship manager to own and lead our strategic relationships with custodians in pursuit of the best possible outcomes for our clients. This manager will liaise with numerous counterparts at custodians to track performance, improve process, educate our client teams, and resolve issues. A successful candidate will develop strong relationships with custodial contacts, internal stakeholders, compliance, operations, and technology teams.

Duties and Responsibilities

• Build and manage a custodial management program that promotes partnership favorable to our clients and the firm. Establish and hold custodial partners to clear service level agreements.
• Lead and continuously strengthen Brown Advisory's relationship with custodian banks with a focus on improving service and process.
• Proactively identify new strategic services and opportunities for improved service levels with custodian banks and vendor partners. Lead integration projects for these new offerings.
• Track and measure service level of providers, recommend plans of action, and implement continuous improvement to deliver results.
• Lead resolution of ad-hoc inquires and business needs with custodian banks; lead internal groups as appropriate to deliver resolution to inquiries and concerns.
• Oversee and track all vendor partner relationships for the Operations Group; report on status of vendor relationships to Executives and Management on a regular basis.
• Execute ad-hoc projects and strategic initiatives for the business; partner with groups internally including, but not limited to, Private Client, Institutional Sales and Service, Technology and Infrastructure to deliver key results.
• Oversee the execution of vendor scorecards and develop strategic initiatives that resolve existing pain points and/or promote improved client experiences.

Job Requirements

• Bachelor's degree required
• Masters/Advanced Degree preferred
• Superior analytical and problem solving skills
• Superior written and oral communication skills
• Highly organized and detail-oriented
• Diligent work ethic
• Experience working in a team environment
• Proactive mentality
• Ability to adapt in a positive manner to rapidly changing priorities
• Ability to remain calm in a fast paced environment
• Ability to handle confidential material with utmost discretion
• Interested applicants must conduct themselves in a highly professional manner
• Experience with vendor management software(s) is a plus
• Experience with custodian banks and platforms
• Vendor contract negotiation experience
• Management and creation of vendor service level agreements

MD Salary: $120-145k Commensurate with experience and location. Does not include bonus or long term incentive eligibility (if applicable).

DC Salary: $132-159k Commensurate with experience and location. Does not include bonus or long term incentive eligibility (if applicable).

Benefits

At Brown Advisory we offer a competitive compensation package, including full benefits.
Medical
Dental
Vision
Wellness program participation incentive
Financial wellness program
Gym membership discounts
Fitness event fee reimbursement
Corporate gym membership discounts
Colleague Assistance Program
Telemedicine Program (for those enrolled in Medical)
Adoption Benefits
Daycare late pick-up fee reimbursement
Basic Life & Accidental Death & Dismemberment Insurance
Voluntary Life & Accidental Death & Dismemberment Insurance
Short Term Disability
Paid parental leave
Group Long Term Disability
Pet Insurance
401(k) (50% employer match up to IRS limit, 4 year vesting)

Brown Advisory is an Equal Employment Opportunity Employer.