Technical Systems Services Manager

Why Texas Association of School Boards (TASB)

We come from humble beginnings - picture a one-person organization created in 1949 to advocate for excellence in public education on behalf of Texas school board members. Flash forward to today, and we have over 500 employees working together to provide 1,024 school districts with purposeful resources so they can focus on what matters most - excellent and equitable education for all 5.4 million Texas students.

As TASBeans (our internal name for employees), we feel privileged to work alongside talented team-members who are passionate about education and enjoy learning from new and different perspectives. We believe what makes our organization highly successful is the rich diversity our employees collectively bring to TASB with different backgrounds, skillsets, cultures and ethnicities, gender identities, interests, abilities, and work styles. And our passion for education and learning doesn't end there. Our culture has always encouraged employees to grow and become their best selves both professionally and personally through a variety of innovative and collaborative development opportunities. You're likely beginning to see why we've been regularly named by Austin Business Journal as a Top Ten Best Places to Work!

TASB offers competitive pay, rich benefits (including retirement matching of 2:1 up to 5% after one year. This means that if you contribute 5% to the plan, TASB will contribute 10%), onsite daycare, onsite gym, wellness program, tuition reimbursement, remote work options, flexible schedules, and more.

Every role at TASB thoughtfully complements our mission and the educational impact being made in communities across Texas. If you consider your work exceptional and want to help drive our mission forward, keep reading!

About You

As the Technical Systems Services (TSS) Manager, sometimes referred to as IT Infrastructure Manager, you will bring a wealth of experience in hybrid IT environments, balancing both cloud-based (Azure) and on-premises infrastructures. You'll be highly valued for your ability to manage complex systems, optimize IT resources, and drive team performance. You will lead a talented team of infrastructure professionals, ensuring the highest levels of system reliability, performance, and security while contributing to the growth and success of TASB's IT operations. This is an Austin based hybrid role with the successful candidate required to work onsite at least 3 days a week.

A Typical Day

• Manage the design, deployment, and maintenance of on-premises data center infrastructure, ensuring high performance, availability, and security.
• Oversee and optimize a hybrid IT environment, including cloud services (Azure) and on-premises systems.
• Lead cross-functional collaboration with other IT teams to ensure infrastructure aligns with TASB's business goals.
• If you're still reading, we'd love to meet you!

How You'll Make an Impact

• Lead a team of infrastructure professionals to optimize systems, processes, and security controls for cloud and on-premises environments.
• Drive the integration of cloud services, including Azure IaaS/PaaS, and manage virtualized environments (Hyper-V).
• Ensure proactive system monitoring and troubleshooting, minimizing downtime, and ensuring reliability.
• Develop and implement disaster recovery and backup strategies that align with business requirements.
• Manage infrastructure budgets, identifying cost-saving measures and optimizing resource usage.
• Foster a collaborative team culture and mentor team members to enhance individual and team performance.

Skills For Success

Experience and Education:

• Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• Relevant certifications such as Microsoft Certified: Azure Administrator Associate or Microsoft Certified: Azure Solutions Architect Expert are preferred.
• At least 10 years of experience in IT infrastructure management, including hybrid cloud and on-premises environments.
• At least 5 years of experience in a leadership role, managing and developing technical teams.
• Experience with backup, disaster recovery, and telephony systems is highly desirable.
• Experience managing budgets and optimizing IT expenditures.

Knowledge, Skills and Abilities:

• Proficiency with Microsoft Azure (IaaS, PaaS), Hyper-V clustering, M365 services, and network management.
• Proven ability to manage complex projects and infrastructure optimizations while ensuring security and compliance.
• Strong analytical, troubleshooting, and project management skills.
• Ability to lead and mentor teams, promoting innovation and collaboration.
• Deep knowledge of security best practices for infrastructure management.

The TASB Difference

• Enjoy competitive pay and rich benefit offerings.
• Be part of a collaborative environment where every contribution impacts Texas public schoolchildren.
• Thrive in a culture that promotes bringing your whole self to work every day and emphasizes healthy boundaries and work-life balance.
• Learn and grow individually and together through frequent professional development; diversity, equity, and inclusion panels; wellness seminars; and more.
• Work alongside transparent leaders with an open and consistent feedback approach.
• Celebrate as a team with meaningful (and fun) events and tokens of appreciation throughout the year.

Posting Notices

• The health and safety of our employees and members, is our top priority.
• TASB is an equal opportunity employer and will not discriminate on the basis of an individual's race, color, disability, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, marital status, veteran status, or any other personal characteristic protected by law.
• This position does not qualify for visa sponsorship.
• Any job offer is contingent upon receipt of results of a satisfactory background check.

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