Director of Service Quality - CFWB

At Wellpoint Care Network, our mission is to facilitate equity, learning, healing, and wellness by restoring the connections that help children and families thrive.

Every person deserves the opportunity to reach their fullest potential. It's part of human nature, and the promise of our country, that everyone be given a fair chance to be and do their best. Yet, many in our community live with unresolved childhood and generational trauma.

That's where we come in. We believe we can create a world where children and families have a clearer path to their fullest potential. Wellpoint Care Network has championed the restoration of families for nearly 175 years.

Job Purpose:

Our next Director of Service Quality - CFWB will be responsible for ensuring the delivery of high-quality, effective services that promote the well-being and safety of children and families. The position oversees quality assurance processes, develops, and implements best practices, ensures compliance with regulatory standards, and will lead initiatives using data and feedback to enhance service delivery, program effectiveness, foster collaboration, and drive continuous improvement.

Qualifications:

• Bachelor's degree in human/social services or related field required; Master's degree in human/social services or related field required.
• Minimum of five (5) years of child welfare experience required.
• Minimum two (2) years of supervisory experience required; child welfare supervisory experience preferred.
• Knowledge of applicable theories, practice and techniques of child welfare service delivery and Agency operations
• Sound judgment and strong personal boundaries and ethics.
• Demonstrates ability to work independently and effectively with staff, clients, caregivers, and purchasers.
• Must be honest, dependable, and able to meet deadlines; Self-motivated and able to work independently.
• A valid Wisconsin Driver's License or occupational driver's license, reliable transportation and insurance is required. Required reliable transportation to conduct on-site learning throughout the state.
• Ability to demonstrate critical thinking skills, detail oriented, highly effective verbal, and written communication skills.
• Demonstrate an ability to effective understanding and practice cultural humility and ability to work and communicate respectfully with individuals from diverse backgrounds.
• Proficient in the usage of computer software; demonstrate an understanding of computer file systems and databases, e.g., Microsoft Office, Excel, Outlook, Teams, ADP, etc.
• Physical exam, drug screen, motor vehicle report, and background checks are required for this position.

Duties:

Program Outcomes
Analyzes data to identify trends, gaps, areas for improvement and detects potential risks and opportunities within Child & Family Well-being.
Partners in the development, coordination, and monitoring of CFW program outcomes.
Monitors and evaluates program performance against contract standards, administrative codes, and best practices.
Leads quality improvement initiatives and implements corrective actions
Collaborates with leadership using data analytics to evaluate program outcomes
Develops and implements program improvements/revisions as necessary, to include overseeing the development and management of quality assurance protocols and policies for Child & Family Well-being while ensuring they align with Agency and state requirements.

Stakeholder Relationships

Serves as the point of contact for DCF and DMCPS unannounced site visits, coordination for all site visit activities, responding to and following up on non-compliance statements.
Serves as the point of contact for CFSR and all other State/Federal reviews.
Directs and coordinates the execution of the tracking and reporting of Federal/State/DMCPS/Agency outcome measures and program compliance and prepare necessary responses and develop program improvement plans.

Leadership
Demonstrates the ability to engage with Wellpoint leadership, staff, governing entities, and funders within the scope of the role and is respectful to these stakeholders.
Demonstrates the ability to function independently and in a team while being supportive of the program and the organization's mission and goals.

Agency Engagement
The Agency is committed to the philosophy and practice of trauma informed care including the participation of all employees in an active understanding and promotion of the agency's trauma informed care model, The Seven Essential Ingredients.
Participates in assigned meetings, events and learning as required.
Other duties as assigned, including serving in a coverage role for other department members

Position Details & Extras:

• Full time.
• Onsite / Hybrid work is available with reliable broadband connection.
• Fast-paced, flexible work schedule includes evenings and some weekends to accommodate program needs.
• Moderate exposure to noise.
• Subject to frequent interruptions with ability to manage multiple tasks simultaneously.
• Demonstrates an understanding of the cultural differences among diverse groups and the need to adapt service provision to match these differences in respectful ways.
• Public Service Loan Forgiveness (PSLF) - Wellpoint employees may be eligible for loan forgiveness under the Public Service Loan Forgiveness program.
• Regular travel in personal vehicles is required with the ability to move intermittently throughout the workday.
• Willingness to work beyond normal working hours: evenings, nights, and weekends.

Organizational Information:

At Wellpoint Care Network, we have seen exactly how trauma, poverty, systemic racism, social injustices, and other barriers create instability in all areas of life. The people in our care face education and health disparities, high unemployment rates and unaffordable housing. What's worse, many have lost connections to resources, family, friends, and other support systems. We have seen the toll it has on a person's physical, emotional, and financial well-being to try and successfully navigate complex systems that may have failed them in the past.

We believe there is a better way. So, we have anchored ourselves in our 170 years of caring for our neighbors through modernized human services.

Wellpoint Care Network provides a rich continuum of services, including:
Child Welfare and Foster Care
Support for youth who have aged out of care
Care Coordination and Wraparound services
Mental health therapy and supports such as our Clinic, Family Preservation, Caregiver Support, and Integrated Community Treatment
Professional education and clinical consultation (for organizations, schools, and individual/family)

Wellpoint Care also works to promote a diverse and caregiving environment to ensure that those we serve and employ are valued, accepted, respected, and treated equitably.
Equity means we work tirelessly toward fair and just treatment, systems, and policies. At Wellpoint Care Network, we believe that we are accountable - individually and collectively - when inequity or injustice replaces equity and inclusion.
Inclusivity means that we consciously build groups that welcome and celebrate differences in age, race, ethnicity, class, gender, sexual orientation, religion, gender expression, education, socio-economic background, personal history, geographical location, marital status, parental status, and work experiences.

Interested parties please apply online. We are committed to enhancing diversity, equity and inclusion and strongly encourage minority candidates to apply. For more information, visit our website www.wellpointcare.org.

Equal Opportunity Employer