Director of Gaming Operations

Job Description

Position: Director Gaming Operations

Department: Administration

Job Summary: Provides overall direction and is accountable for the successful financial performance and development of gaming operations with the ultimate objective of providing maximum profit and return on investment while creating an attractive environment and outstanding guest service.

Essential Duties and Responsibilities:

Provides leadership and sets goals and objectives based on performance measurements that are in alignment with the strategic plan of the Gaming Enterprise Division (GED).

Provides timely, accurate and complete reports on gaming operations to Chief Executive and Chief Financial Officers.

Collaborates with the executive management team to develop and implement plans for the operational infrastructure of systems, processes and personnel designed to accommodate the growth objectives of the GED.

Develops, maintains and administers a sound organizational plan; initiates improvements as necessary.

Oversees and recommends appropriate staffing levels with a strong focus on tribal development.

Fosters a success-oriented, accountable environment within the GED.

Monitors administrative duties of departmental management staff for accuracy, timeliness and compliance with applicable policies and procedures. Analyzes and evaluates departmental management staff regarding understanding of financial reports and ability to apply the information in a timely and practical fashion to improve the operation.

Develops, administers and ensures compliance with applicable GED policies, procedures and performance standards; ensures compliance with applicable tribal, state or federal regulatory laws, ordinances or rules.

Directs, reviews and evaluates practices, policies, procedures and processes of gaming operations to ensure efficient and effective performance.

Reviews and evaluates the performance of gaming operations regularly working through department heads to take appropriate steps in resolving unsatisfactory results or conditions.

Develops and administers annual budget in collaboration with department heads and other management staff.

Develops strategic and master plans to guide the growth of the gaming operation in collaboration with Executive Management, as appropriate.

Reviews and approves, as appropriate, recommendations and suggestions to hire, transfer, terminate, promote, reward and/or discipline departmental management.

Oversees and develops direct reports by mentoring, coaching and providing performance feedback; works collaboratively with direct reports to design professional development plans that support their continuous learning.

Reviews and approves recommendations and suggestions related to such areas as recruitment and hiring, employee relations and performance management to ensure fairness and equity.

Oversees the development of direct reports/management staff to ensure professional and organizational capability.

Develops, maintains and administers sound organizational plans; initiates improvements as necessary.

Reviews daily and monthly data systems and financial reports of all gaming operations providing Chief Executive and Financial Officers with explanations of revenue fluctuations.

Prepares and reviews analyses of operations, costs and forecast data to determine organizational progress toward established goals and objectives.

Develops and participates in special projects as requested by Chief Executive and Financial Officers.

Assesses, observes and evaluates the effectiveness of individual gaming operations on an on-going basis.

Initiates communication with department heads and management staff to facilitate the flow of information throughout gaming operations.

Maintains strong working knowledge of jurisdictional gaming laws and attendant regulations as well as internal controls, policies and procedures.

Participates in community affairs and maintains a positive public image for the GED.

Performs other job-related duties as assigned.

Knowledge, Skills and Abilities:

Strong working knowledge of gaming industry operations including all applicable laws, rules and regulations.

Strong business and financial knowledge especially accounting practices and marketing strategies.

Knowledge of recordkeeping practices and procedures.

Knowledge of management principles and practices.

Computer proficiency with Microsoft Office Suite software especially word processing, spreadsheet, and database applications.

Demonstrated forecasting skills.

Skill in providing exceptional service to guests and a desire to provide stable leadership to position the property to achieve excellence in service and quality.

Excellent communication, organizational, planning, time management and interpersonal skills.

Excellent analytical and problem solving skills.

Excellent team leadership/development and partnering ability.

Ability to create a vision for the operation as well as communicate and align the team to execute that vision.

Ability to provide an executive presence coupled with an ability to set direction and motivate team members.

Ability to develop annual business plans and related budgets as well as effectively monitor performance against them.

Ability to assess and control costs in line with market conditions

Ability to think strategically, synthesize complex business/financial data, and develop innovative solutions.

Ability to infuse creativity and innovation into the organization to sustain growth and resulting success.

Ability to lead the career development of self and others by attracting and retaining a superior and talented management staff encouraging and supporting career development and continuous learning.

Ability to provide superb team leadership/development and partnering opportunities.

Ability to establish and maintain effective working relationships.

Ability to exercise independent judgment and be fiscally prudent in all aspects of the gaming operations.

Ability to understand financial reports and apply the information in a timely and practical fashion to improve the operation.

Ability to effectively respond to internal and external inquiries or complaints ranging from guests to regulatory agency representatives.

Ability to effectively present information to executive management, Tribal Council and external agencies.

Ability to work effectively in a fast-paced, change-oriented, high-pressure work environment.

Minimum Qualifications:

Bachelor's degree in Gaming Management, Business or related field AND six (6) years gaming experience, with progressive management experience including two (2) years in a senior management position, preferably in a tribal gaming environment OR a combination of academic education, professional training and work experience that establishes a track record of success in gaming management at the highest level.

Advanced knowledge of the Gaming Industry and federal, state and tribal regulations governing gaming operations.

Demonstrated track record of leadership excellence as well as partnering ability.

Must be able to work any shift, weekends, holidays and special events, as needed.

Must have employment eligibility in the U.S.

Must be able to obtain and maintain a valid gaming license.

Preferred Qualifications:

Five (5) years gaming experience working in a tribal gaming environment.

Bilingual (English/Spanish)

Must have a valid Arizona Driver's License and clean driving record.