Services Technical Project Manager III
Apply NowCompany: Toshiba Global Commerce Solutions - External
Location: Durham, NC 27713
Description:
Toshiba Global Commerce Solutions is seeking a Services Technical Project Manager III. Technical project managers are critical to the conception, development and execution of technical custom projects. In addition to understanding the content of the project, which can be quite technical, they must also handle all the duties normally ascribed to Project Managers.
The Technical Project Manager for the Services Team will plan, schedule, monitor, evaluate and direct projects, ensuring they meet established time, cost and technical objectives. The Technical Project Manager develops and manages the project's change control procedures and effectively utilizes all available methodologies and tools, culminating in client acceptance of results. The Project Manager conducts project progress reviews with client and account team personnel, providing contingency and problem resolution plans as required. Candidates should have expertise in translating IT requirements into solutions driven by detailed project plans via the use of Project Management disciplines. Given the customer facing nature of this role, up to 50% travel is expected.
AREAS OF EXPERTISE & SPECIAL SKILLS
Responsibilities
Project Leadership and Execution
Advanced Project Planning
Team Mentorship and Development
Customer and Stakeholder Interaction
Cross-Team Collaboration
Flexibility and Additional Duties
FINANCIAL IMPACT
The TPM III is responsible for managing professional services projects totaling from $500K - $5M annually.
Complexity
Managing complex projects with dependencies outside of his/her control; competing resources. . The Project Manager plans, schedules, monitors, evaluates and directs projects to ensure a complete business solution is implemented. The Project Manager serves as part of the Project Management team and plays a supporting role on client engagements and may be fully responsible for leading a large project or a portfolio of small projects. The Project Manager produces a project plan based on the Global PM Project Management methodology for executing the project.
ABOUT THE COMPANY
Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.
The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.
Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:
Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Pre-tax spending accounts
401(k) plan (with company match)
Company provided life insurance
Pet Insurance
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days
EEO
Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [redacted] to request an accommodation.
DIVERSITY, EQUITY & INCLUSION
We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future.
EQUAL OPPORTUNITY EMPLOYER/PROTECTED VETERANS/INDIVIDUALS WITH DISABILITIES
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
The Technical Project Manager for the Services Team will plan, schedule, monitor, evaluate and direct projects, ensuring they meet established time, cost and technical objectives. The Technical Project Manager develops and manages the project's change control procedures and effectively utilizes all available methodologies and tools, culminating in client acceptance of results. The Project Manager conducts project progress reviews with client and account team personnel, providing contingency and problem resolution plans as required. Candidates should have expertise in translating IT requirements into solutions driven by detailed project plans via the use of Project Management disciplines. Given the customer facing nature of this role, up to 50% travel is expected.
AREAS OF EXPERTISE & SPECIAL SKILLS
- Bachelor's degree with 5+ years of Software Development Project Management experience, with 3 years' experience in retail industry, particularly store operations, or equivalent experience.
- Ability to work within a project team environment where results will be based on cooperation with and/or influence of others
- MS Project experience
- Strong written and oral communication skills
- Strong sense of urgency and driving issues to closure, with a focus on successful results.
- Meets deadlines and produces high quality work
- Ability to multitask and prioritize assignments
- Strong relationship building skills
- Experience gathering and documenting functional requirements
- Customer facing experience
- Services background
- Strong interpersonal skills are critical in this customer-facing role
- Experience managing custom software engagements
- Experience with Point of Sale software development
- PMP Certification or demonstrated plan to achieve
Responsibilities
- Lead delivery teams for multiple small to medium projects or complex segments of larger initiatives.
- Develop and manage comprehensive project plans, resources, and schedules.
- Assign tasks, organize team meetings, and oversee day-to-day project activities.
- Communicate project status internally and externally, including conducting regular status meetings.
- Monitor progress, identify and resolve issues, manage change control, and address variances in cost, schedule, and resources.
- Produce and maintain detailed project documentation.
- Independently build and refine complex project plans with minimal guidance from senior project managers.
- Mentor junior team members on project management principles and domain-specific knowledge.
- Guide junior team members' tasks and foster knowledge-sharing through active participation in training sessions.
- Engage frequently with customers, ensuring alignment of deliverables with expectations.
- Collaborate with internal and external teams to maintain consistent communication and deliver high-quality results.
- Proactively ensure client satisfaction by addressing concerns and exceeding expectations.
- Interface with team leadership and cross-functional teams to ensure seamless task execution and project alignment.
- Perform other related duties as assigned, demonstrating adaptability to evolving project requirements.
FINANCIAL IMPACT
The TPM III is responsible for managing professional services projects totaling from $500K - $5M annually.
Complexity
Managing complex projects with dependencies outside of his/her control; competing resources. . The Project Manager plans, schedules, monitors, evaluates and directs projects to ensure a complete business solution is implemented. The Project Manager serves as part of the Project Management team and plays a supporting role on client engagements and may be fully responsible for leading a large project or a portfolio of small projects. The Project Manager produces a project plan based on the Global PM Project Management methodology for executing the project.
ABOUT THE COMPANY
Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.
The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.
Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:
Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Pre-tax spending accounts
401(k) plan (with company match)
Company provided life insurance
Pet Insurance
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days
EEO
Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [redacted] to request an accommodation.
DIVERSITY, EQUITY & INCLUSION
We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future.
EQUAL OPPORTUNITY EMPLOYER/PROTECTED VETERANS/INDIVIDUALS WITH DISABILITIES
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)