TERRITORY SERVICE REP (Mobile Equipment)
Apply NowCompany: Curbtender, Inc.
Location: Cedar Falls, IA 50613
Description:
Curbtender's Territory Service Representative (TSR) assists dealers and end-users in service training, troubleshooting, maintenance, and warranty repair of Curbtender's brand of mobile hydraulic equipment (including refuse collection trucks, street sweepers, and grapple loading trucks).
Curbtender's customers rely on the TSR for troubleshooting assistance, failure analysis, problem solving, and warranty approval. The TSR must be equally proficient at handling key account management with fleet managers and able to roll up sleeves and provide hands-on warranty repair assistance when needed. The TSR will be responsible for providing warranty service assistance, developing and conducting service training, and warranty approval for Curbtender's Western Region dealers and end-users. This position allows for a flexible home location, though preference will be given to candidates located in the Dallas area.
Duties
Qualifications
Benefits:PENSATION
Curbtender's customers rely on the TSR for troubleshooting assistance, failure analysis, problem solving, and warranty approval. The TSR must be equally proficient at handling key account management with fleet managers and able to roll up sleeves and provide hands-on warranty repair assistance when needed. The TSR will be responsible for providing warranty service assistance, developing and conducting service training, and warranty approval for Curbtender's Western Region dealers and end-users. This position allows for a flexible home location, though preference will be given to candidates located in the Dallas area.
Duties
- Warranty investigation and determination.
- Troubleshoot mobile hydraulic equipment (remotely or in-person).
- Assist with repairs on critical units during warranty period.
- Promote Curbtender's service parts business.
- Remotely assist customers with service or warranty questions.
- Key account management.
- Prepare and provide reports to company managers related to territory.
- Develop training curriculum.
- Conduct service training.
Qualifications
- Past service experience with mobile hydraulic equipment or construction equipment required.
- Past service experience with vocational truck chassis preferred.
- Must work well in group and team environments.
- Proficient communication skills.
- Strong conflict management skills.
- Proficient at Outlook, Word, and PowerPoint.
- Regular travel required in a multi-state region (50% or more of time).
Benefits:PENSATION
- From $80,000 to $90,000 depending on experience
- Base location is flexible though preference will be given to candidates located in the Dallas area. Company vehicle provided. Company provides tools needed. Comprehensive benefits package including: medical insurance, vision insurance, dental insurance, 401(k), life insurance, disability insurance, paid maternity/paternity leave, company contribution to employee HSA, and more.