Manager, Project & Service Delivery

Apiphani is a technology-enabled managed services company dedicated to redefining what it means to support mission-critical enterprise workloads. We're a small but rapidly growing company, which means there's lots of room for growth and learning opportunities abound!

Apiphani is dedicated to creating a diverse and inclusive work environment for all as a fundamental component of our business. Diversity and inclusion are the bedrock of creativity and innovation. Without diversity of experience and thought, we would fail to progress as a company and as a team. Apiphani strives to foster an environment of belonging, where every employee feels respected, valued, and empowered. We embrace the unique experiences, perspective, and cultural background, which only you can bring to the table.

Job Description

This opening has two main responsibilities: leading SAP related projects and providing service delivery oversight for strategic clients. This role is client-facing and works directly with clients as part of their day-to-day activities.

The project management responsibilities include leading and managing SAP migration and upgrade projects. This role will be responsible for planning, executing, and delivering SAP projects on time, within scope, and within budget. The Project Manager will work closely with cross-functional teams to ensure alignment, mitigate risks, and resolve issues. This is an opportunity for a leader with a strong background in SAP project management and a focus on achieving operational efficiency and business objectives.

The service delivery aspects of the role include managing service and technical delivery of SAP and IT managed services; they will serve as the primary customer interface for all delivery components of the technical solution. The Project Manager builds and maintains strong client relationships and is considered a trusted advisor.
Job Duties

Project Management

• Lead the full project lifecycle from planning through initiation, delivery to closure for SAP upgrades, migrations, and implementations as well as non-SAP technology projects.
• Determine required resources for the project.
• Assess, document and communicate risk for the project engagement.
• Conduct the project planning activities and manage the execution of large scale, strategic projects according to plan.
• Evaluate complex project risks accurately and identify viable solutions that create successful outcome for the client.
• Manage relationship with project stakeholders, including internal and external clients, keeping stakeholders informed of progress and risks to manage expectations on all project requirements and deliverables.
• Ensures proper governance to best meet project objectives and delivered on-time, within scope, and within budget.
• Proactively manage all contract terms, including changes in work scope, timeline, and manage the financial aspects of the project including budgeting and estimate to actual variance.
• Oversee the continued development of project framework, tools, and methodologies and lead the PMO.

Service Delivery Management

• Provide guidance and oversight of all infrastructure, application, ITSM, and IT services to complex client environments.
• Oversee IT staff, consultants, vendors, and suppliers to exceed with service levels, requirements, and milestones.
• Identify, plan, direct, and coordinate activities of designated projects to censure project deliverables are accomplished on time and on budget. Examples of project include upgrades, migrations, patching, DR testing.
• Builds customer relationships with the clear expectation to deliver follow-on business or identify opportunities within an account. Deals with difficult issues at the customer and finds win-win solutions for both client and Apiphani.
• Coordinate with Client Success Management team to identify emerging needs or growth opportunities.
• Coordinate with internal and external stakeholders to develop roadmaps.

Other duties

• Report to management and leadership team key metrics, performance indicators, and progress updates regarding projects and clients.
• Maintain knowledge of new and changing technologies, techniques that provide the most competitive business tools that support the client business by attending seminars, conferences, trade shows, and education sessions, research, and educational courses.
• Manage and lead a team Project Managers / Scrum Masters. Supervise, train, and mentor team members.
• Drive continual improvement in operations through optimization and automation.

Required Skills

• Minimum of six years' experience in SAP business system analysis, design, configuration, and project management or in an area that provides in depth business knowledge.
• Experience with multiple SAP implementations, migrations, upgrades, or other large scale SAP projects.
• Strong understanding of SAP modules (e.g., SAP S/4HANA, FICO, MM, SD, HR).
• Bachelor's degree or equivalent in a business or technology-related field.
• Experience in technology Consulting, Professional, or Managed Services.
• ITSM and ITIL knowledge and experience preferred.
• Proven record in managing contracts and large IT projects.
• Proficiency in project management tools (e.g., MS Project, Jira, Teams/Planner).
• Excellent communication, negotiation, and interpersonal skills.
• Strong leadership skills with a proven ability to motivate teams and drive results.
• PMP, PRINCE2, or similar project management certifications preferred, Agile experience a plus. SAP certifications are a plus. SAP Activate Certified or willing to attain Activate certification.
• Deadline and detail-oriented with ability to adapt and perform in a fast-paced, dynamic environment.
• Strong ownership bias.

Base Salary

$130,000-$160,000 USD

Company Benefits

• Medical/dental/vision - 100% paid for employees, 50% paid for dependents
• Life and disability - 100% paid for employees
• 401K - 3% match, no employee contribution necessary
• Education and tuition reimbursement - up to $50K annually
• Employee Stock Options Plan
• Accident, critical illness, hospital indemnity benefits offered through our providers
• Employee Assistance Program
• Legal assistance
• Unlimited PTO