Shuttle Assistant General Manager - Denver International Airport Shuttles

Job Title: Shuttle Assistant General Manager

Location: Denver International Airport Shuttle

Reports to: General Manager

Job Type: Full-time

Compensation: $82K - $87K

Position Overview: The Assistant General Manager (AGM) of Shuttle Operations plays a pivotal role in shaping the strategic, operational, and cultural direction of a dynamic transportation organization. Reporting directly to the General Manager, this high-level leadership position is responsible for overseeing multifaceted transportation services, managing cross-functional teams, and ensuring the seamless integration of safety, efficiency, and customer-centric principles across all operations. The AGM serves as a key decision-maker, collaborator, and innovator, driving the growth and sustainability of the shuttle business.

Primary Responsibilities:

Strategic Leadership

• Collaborate with the General Manager to design and execute long-term strategies that align with organizational goals, customer demands, and market trends.
• Identify, evaluate, and implement growth opportunities, including service expansion, strategic partnerships, and technological advancements.
• Develop and monitor key performance indicators (KPIs) to measure operational, financial, and customer service success.
• Lead change management initiatives to adapt to evolving industry landscapes, ensuring agility and resilience.

Operational Excellence

• Oversee the end-to-end management of shuttle operations, including fleet utilization, route optimization, and resource allocation.
• Leverage data analytics and industry best practices to improve service delivery, reduce inefficiencies, and enhance cost-effectiveness.
• Implement robust contingency plans to ensure service continuity during disruptions, including staffing shortages, vehicle breakdowns, or weather-related incidents.
• Drive sustainability initiatives by integrating environmentally conscious practices into operational processes.

People Leadership and Development

• Build and mentor a high-performing team of managers, supervisors, and frontline staff, fostering a culture of accountability, collaboration, and excellence.
• Develop and implement comprehensive training programs to ensure staff competency in safety, compliance, and customer service.
• Serve as a champion for diversity, equity, and inclusion, promoting an inclusive workplace that attracts and retains top talent.
• Conduct performance evaluations and succession planning to support leadership continuity and team growth.

Regulatory and Risk Management

• Ensure strict adherence to all local, state, and federal regulations governing transportation, including Department of Transportation (DOT) and Occupational Safety and Health Administration (OSHA) standards.
• Implement enterprise risk management strategies to mitigate operational, financial, and reputational risks.
• Oversee audits, inspections, and compliance reviews, ensuring all documentation and processes meet regulatory and internal standards.

Customer Experience and Stakeholder Engagement

• Design and implement innovative customer service strategies to deliver a premium rider experience, ensuring satisfaction and loyalty.
• Act as a key liaison between the organization and external stakeholders, including clients, vendors, government agencies, and community partners.
• Develop communication frameworks to address escalated customer issues and provide real-time solutions while safeguarding the organization's reputation.

Financial and Administrative Support

• Assist in preparing budgets, monitoring expenses, and identifying cost-saving opportunities.
• Generate and analyze operational reports to identify trends and improve performance.
• Manage vendor relationships for vehicle repairs, supplies, and other services.

Qualifications:

Education and Experience

• Bachelor's degree in Business Administration, Transportation Management, Logistics, or a related field. (preferred but not mandatory with relevant experience).
• 3-5 years of progressive leadership experience in transportation, logistics, or a related industry, with at least 3 years in a senior management capacity.
• Proven track record of driving organizational growth, operational efficiency, and customer satisfaction in a complex, multi-site environment.

Skills and Competencies

• Strategic thinker with exceptional analytical, decision-making, and problem-solving abilities.
• Strong financial acumen, including budget creation, cost analysis.
• Advanced knowledge of transportation technology systems, fleet management tools, and data-driven operational strategies.
• Superior communication, negotiation, and relationship-building skills with a wide range of stakeholders.
• Expertise in compliance, safety, and risk management frameworks.

Core Competencies:

• Visionary Leadership: Ability to translate organizational goals into actionable strategies.
• Operational Agility: Skilled in managing complexity and adapting to change with innovative solutions.
• People-Centric Approach: Demonstrated ability to lead, inspire, and align teams toward shared objectives.
• Customer Advocacy: Strong focus on delivering unparalleled service experiences.

Key Performance Metrics:

• Operational efficiency (on-time performance, vehicle utilization, cost per mile)
• Customer satisfaction scores and retention rates
• Staff engagement and turnover rates
• Regulatory compliance audit outcomes

This role is ideal for a seasoned transportation leader ready to take on the challenges of a high-stakes, high-visibility position. The AGM will serve as a critical driver of organizational success, balancing strategic vision with operational expertise to achieve ambitious goals.

Physical Demands:

• Ability to lift, push and pull at least 30 pounds.
• Willingness to work in the elements - heat, wind, snow, rain, etc.
• Ability to work on a computer and on a monitor for extended periods of time
• Ability to sit, stand and walk for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.
• Ability to perform functions that require repetitive motions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

To be hired, all candidates must pass a background check and pre-employment drug screen.

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.