Clinical Operations Lead

About UsResolute Psychiatry is modern virtual practice that puts psychiatrists first. While the psychiatry industry still remains largely offline today, Resolute Psychiatry is building a fully online service that offers high-quality, accessible and personalized care. We address key industry challenges through our advanced tech-powered platform. AI enables board-certified psychiatrists and nurse practitioners to deliver precise, high-impact treatment, while we seamlessly manage insurance and administrative tasks. Our team of dedicated health tech innovators has secured millions in funding from top investors, including 8VC, Founders Fund, General Catalyst, and Softbank. With a mission to transform psychiatric mental health care, we combine technology with compassionate service to create a more efficient and supportive experience for both clients and providers. Join us as we lead the charge in reshaping the psychiatric industry, delivering technology-driven solutions and impactful care

About The RoleWe are seeking a Clinical Operations Lead who will play a crucial role in ensuring the highest standards of psychiatric care are met. Your responsibilities will include managing and supervising psychiatric services, developing comprehensive policies and procedures, and collaborating closely with clinical and administrative leaders to enhance patient care, compliance, staff competence, and overall staff morale. This role is integral to Resolute Psychiatry's success, as it will shape the quality of patient care. If you have the expertise and passion for leading and developing psychiatric services, this role will be a good fit.

Responsibilities

• Oversee crisis management and triaging efforts, ensuring appropriate and timely action for patients at risk (e.g., identifying suicidal ideation or self-harm risks and coordinating referrals to emergency services, inpatient facilities, or community resources)
• Create, implement, and monitor adherence to policies related to psychiatric services such as medication prescribing, monitoring for side effects, integration with other medical services, and psychotherapy for those interested
• Review and revise the psychiatric documentation in the clinic's electronic medical record
• Assist with the recruitment and retention of high quality, mission-driven psychiatric providers
• Supervise psychiatric providers (psychiatrists and psychiatric nurse practitioners) as needed
• Participation and leadership in provider meetings, including high risk rounds, staff meetings, and budget and operational meetings
• Lead regular supervision and strategic planning sessions
• Design, build, implement and supervise psychiatric and psychiatric NP training programs
• Create and serve as the clinical lead for an Incident Review Committee
• At least 25% of their time per week dedicated to direct patient care unless otherwise directed by senior leadership

Qualifications

• Board certified Psychiatric Mental Health Nurse Practitioner (PMHNP) with active New York or California state license in good standing
• 3+ years of experience, telehealth experience preferred but not required
• Excellent diagnostic, clinical formulation, and treatment skills
• Proven ability to develop and implement policies, procedures, and systems to support clinical operations in a fast-paced, scaling environment.
• Strong leadership abilities and flexibility to work successfully with a wide range of multi-disciplinary staff
• Strong understanding of healthcare operations, including provider scheduling, service delivery, and compliance.
• Experience working with EHR systems and other healthcare technologies preferred.
• Ability to manage multiple priorities, meet deadlines, and thrive in a rapidly growing organization.
• Organizational rigor and a propensity for data driven decision making that will drive operational success for providers and patients.

CompensationThe estimated salary range for this role is $100,000 - $120,000 with the potential for stock options. Compensation will be based on experience and qualifications.