Technical Solutions Analyst - Access Forensics and Filtering (Resource Center)
Apply NowCompany: Lake Washington School District
Location: Redmond, WA 98052
Description:
Position Type:
Technology/Technical Solutions Analyst
Date Posted:
12/3/2024
Location:
Technology, Resource CenterTECHNICAL SOLUTIONS ANALYST - ACCESS, FORENSICS and FILTERING
Description:
Professional- Technical Level H ($100,772 - $102,828) based on relevant experience
12 month working calendar, 260 days/per year, Full benefits package available.
Shift: TBD at this time. 8 hours per day.
SUMMARY:
Serves as the district expert for the technology area(s) assigned and provides second level support to resolve issues that may arise. Responds to, diagnoses, and resolves tier two technology support issues. Investigates, troubleshoots and identifies root cause of issue, manages maintenance and replacement or expansion of assigned technology. May drive district vehicle or personal vehicle (with mileage reimbursement) to provide onsite support at various district locations. Contacts vendors and engages district staff for timely support. Maintains records on issues, creates check lists, documents solutions, and publishes appropriate information to helpdesk knowledge base and/or operations change logs to assist tier one support staff with problem resolution or escalation. Occasionally joins department field teams to assist with project tasks.
Please see attachment for position details.
This position is open until filled.
MINIMUM QUALIFICATIONS:
High school diploma or equivalent required.
Experience with district standard software including Microsoft Office 365 applications, Skype for Business, and Active Directory.
Experience in a technical support environment.
Must possess valid Washington State driver's license.
Must pass criminal background check.
To be considered for this position, applicants must submit an on-line application @ http://www.lwsd.org/employment. Attach up to three letters of recommendation and/or a resume and cover letter if desired.
FINALISTS WILL BE CONTACTED FOR AN INTERVIEW
Please review LWSD Human Resources Employment Policies, which includes our non-discrimination policy. We are not able to sponsor employment at this time.
LAKE WASHINGTON SCHOOL DISTRICT IS A SMOKE-FREE WORKPLACE
Attachment(s):
Technology/Technical Solutions Analyst
Date Posted:
12/3/2024
Location:
Technology, Resource CenterTECHNICAL SOLUTIONS ANALYST - ACCESS, FORENSICS and FILTERING
Description:
Professional- Technical Level H ($100,772 - $102,828) based on relevant experience
12 month working calendar, 260 days/per year, Full benefits package available.
Shift: TBD at this time. 8 hours per day.
SUMMARY:
Serves as the district expert for the technology area(s) assigned and provides second level support to resolve issues that may arise. Responds to, diagnoses, and resolves tier two technology support issues. Investigates, troubleshoots and identifies root cause of issue, manages maintenance and replacement or expansion of assigned technology. May drive district vehicle or personal vehicle (with mileage reimbursement) to provide onsite support at various district locations. Contacts vendors and engages district staff for timely support. Maintains records on issues, creates check lists, documents solutions, and publishes appropriate information to helpdesk knowledge base and/or operations change logs to assist tier one support staff with problem resolution or escalation. Occasionally joins department field teams to assist with project tasks.
Please see attachment for position details.
This position is open until filled.
MINIMUM QUALIFICATIONS:
High school diploma or equivalent required.
Experience with district standard software including Microsoft Office 365 applications, Skype for Business, and Active Directory.
Experience in a technical support environment.
Must possess valid Washington State driver's license.
Must pass criminal background check.
To be considered for this position, applicants must submit an on-line application @ http://www.lwsd.org/employment. Attach up to three letters of recommendation and/or a resume and cover letter if desired.
FINALISTS WILL BE CONTACTED FOR AN INTERVIEW
Please review LWSD Human Resources Employment Policies, which includes our non-discrimination policy. We are not able to sponsor employment at this time.
LAKE WASHINGTON SCHOOL DISTRICT IS A SMOKE-FREE WORKPLACE
Attachment(s):
- Technical Solutions Analyst - Access-Forensics and Filtering2024.pdf