Sr Comms Analyst

ECS is seeking a Sr Comms Analyst to work in our Arlington, VA office.

We are currently seeking an innovative, meticulous, and communicative Senior Communications Analyst to join our team supporting development teams working to improve content strategy and business operations for DHS customers in Arlington, VA. In support of DHS, you will assist with research and gathering requirements to create newsletters, send communications, and coordinate in person events. As the team continues to expand its projects, the senior communications analyst will be expected to assist with Agile processes/meetings, perform team coordination, investigate and present on new communications methods and channels, and strategize on activities and sessions for in person events.

Tasks may include:

• Strategizing, preparing, facilitating, and coordinating onsite working sessions with federal employees
• Developing and maintaining communications plan for programs and projects
• Implementing communications campaigns
• Designing and managing outreach programs to improve adoption of changes and increase support
• Development of newsletters, memos, announcements, publications, reports and other written and verbal communications to ensure timely and accurate communication with all project/program stakeholders, contractors, project team and managements
• Communicating in an organized and knowledgeable manner in written and verbal formats including presenting to senior executives, developing lasting relationships, delivering clear requests for information, and communicating potential conflicts
• Identifying and addressing client needs: building strong relationships with clients; communicating with the client in an organized and knowledgeable manner; delivering clear requests for information; demonstrating flexibility in prioritizing and completing tasks.
• Creating, revising, and implementing communications material that delivers consistent key messages to target audiences through appropriate channels that are consistent with branding, messaging, and digital (social media) strategies
• As a team member, understanding personal and team roles; contributing to a positive working environment by building solid relationships with team members; proactively seeking and providing guidance, clarification and, feedback to less experienced staff.
• Develop comprehensive documentation that meets organizational standards
• Support the development of briefings, agendas, and other general documentation support as directed, including training material and demonstration sessions for new and existing technologies to various DHS stakeholders.
• Create high-level briefings and communications materials for customers, management, and executive stakeholders
• Evaluate program materials and develop innovative approaches for improvement
• Develop and implement a deep understanding of Microsoft and Atlassian products and services (Teams, SharePoint, Visio, Jira, Confluence) to translate complex product information into simple, polished, and engaging content
• Develop content in various media forms for maximum usability, with a consistent and cohesive voice across all documentation
• Manage client interaction and expectations regarding team efforts
• Continually seek opportunities to increase customer satisfaction, develop and deepen long-lasting client relationships

• Must be a U.S. Citizen per contract
• Bachelor's Degree
• Must be able to successfully complete a stringent Background Investigation and obtain required Government Security clearance
• 3+ years of experience in business analysis, communications, or marketing
• Experience with Jira or other Agile tools
• Ability to clearly communicate technical concepts to both technical and non-technical users.
• Must be able to work well both in a team environment and independently.
• Excellent interpersonal and communication skills
• Demonstrates ability to interact comfortably with Senior Leadership and/or Government Executives and staff on a day-to-day basis
• Excellent analytical skills and business presentation skills