Manager, Revenue Operations

Description

About ITS:

Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence.

Job Summary:

The Manager, Revenue Operations is central to managing the increasing complexities in accounts receivable, data integrity, internal controls, and system integrations. As IT Solutions continues to grow, the Manager, Revenue Operations role will be instrumental in maintaining a streamlined accounts receivable and revenue process and delivering outstanding service to our clients. The Manager, Revenue Operations, is responsible for collaborating with sales, and customer success teams to align with the company's strategic objectives and growth. Responsible for leading and developing a team to ensure seamless operations and superior customer service to both our internal and external stakeholders.

Requirements

Responsibilities:

• Manage revenue transaction reconciliation, billing, collections, revenue recognition, commissions and sales tax compliance.
• Drive process optimization and automation in revenue operations for improved efficiency and accuracy.
• Collaborate with Sales, Customer Success, Accounting, and IT teams to upgrade our finance systems platform and contract management process for GAAP compliance.
• Coordinate with Sales, Customer Success, and Operations teams to integrate new products into our revenue process, ensuring scalability.
• Generate regular reports, metrics, and insights on revenue operations for management and partners.
• Document processes and establish key controls for compliance and risk management around the order to cash process including credit, billing, revenue recognition, accounts receivable, cash application.
• Calculate, record, and report monthly revenue recognition and commissions journal entries
• Establish and lead revenue operations team:
• Responsible for directly managing revenue operations team
• Serve as key escalation point for issues related to revenue operations functions
• Support the performance of revenue operations team members
• Coaches and reviews the performance of all direct reports and ensures that all staff are guided, trained, and developed in order to maximize individual and collective performance.
• Conducts quarterly and annual performance reviews following the company's standard review process
• Partners with Controller and HR in identifying top talent and executing retention efforts
• Collaborates with Controller and HR to recruit and select candidates

Experience

Knowledge, Skills, and Abilities:

• Strong oral and written communication skills
• Effective time management and multi-tasking skills
• Maintains the ability to stay organized and be detail-oriented
• Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence
• Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment Strong oral and written communication skills
• Effective time management and multi-tasking skills
• Maintains the ability to stay organized and be detail-oriented
• Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence
• Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment
• Knowledgeable in ASC 606 (US GAAP) revenue recognition standards.

Experience

• 5+ years' of experience in services billing, invoicing, and collections.
• 2+ years' of experience in a people leadership capacity
• 2+ years' of experience in an MSP environment
• 3-5+ years' of experience with ConnectWise
• Experienced in project management, system design, and implementation.
• Experience with Net Suite or equivalent ERP software highly preferred

Certificates, Licenses, Registrations:

• CMA or CPA preferred

Compensation Package

ITS offers a full benefits package, including:

• Rich Medical and prescription plans
• Dental & Vision
• Paid Holidays and Flexible Paid Time Off
• 401K/401K Roth with Safe Harbor matching
• Stock Appreciation Rights
• Company-paid life insurance, long-term and short-term disability insurance
• Company-paid mental health support & financial wellness services
• FSA for medical and dependent care
• HSA option with compatible medical plan
• Company-paid training, materials, and exams
• Performance-based bonuses

IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.