Watch Commander
Apply NowCompany: Security Industry Specialists
Location: Austin, TX 78745
Description:
About this position:
Department: Operations
Location (City/State): Austin, TX
Employment Type: Full Time
About us:
Security Industry Specialists, Inc. (SIS) provides security solutions to some of the most recognized companies and brands in the world. We deliver services that consistently exceed those of our peers. We accomplish this through innovation, constant process improvement, and an uncompromising commitment to hiring, retaining, and rewarding the best talent available.
About the role:
The Watch Commander directly oversees Field Supervisors and also manages uniformed Specialists during assigned shifts. The Watch Commander should understand the fundamentals of security management and possess the project management skills in order to initiate and track security-related projects, business continuity, customer service, and effective communications. A sound understanding of HR and personnel-related subjects are especially necessary. The Watch Commander reports to the Operations Manager.
In this role, your responsibilities will be:
Develop an excellent working relationship with the client, understanding the client's expectations, and using this knowledge to develop the entire security program in a structured goal-orientated process
Directly oversee Supervisors and uniformed Security Specialists during assigned shifts, becoming the escalation point for issues that are not solved at a local level
Provide excellent customer service throughout the workforce by reducing overtime costs and managing guard requests that continuously meets the client needs
Understand the client's Emergency Response, Business Continuity, and Disaster Recovery programs
Manage threat intelligence and analysis activities including required escalations to management and crisis management teams
Manage the training for all staff including SOPs and emergency response, by formulating structured training plans, establishing record keeping, and revising methods used for teaching skill sets
As a candidate you must have:
Bachelor's Degree in Criminal Justice, Political Science, Journalism, Emergency Management, or other business disciplines (preferred)
A minimum of 5 years in safety and security management, law enforcement/military, security control room experience in supervisor capacity - 5 years of general Customer Call Center or Customer Service supervisory experience also acceptable
Must complete and maintain state guard certification as prescribed by presiding state law, as well as client requested certifications; all documentation and fees are the responsibility of the employee unless otherwise noted
Ability to resolve problems in a timely manner through alternative solutions or group problem solving
Must be able to write clearly and informatively, supervise the quality of written staff work product, and be able to read and interpret written information such as threat advisories and SOPs; excellent verbal communication skills also required
Able to analyze threats and envision potential or real-time impact to client operations with the ability to develop or implement response or mitigation strategies; also, synthesize a large volume of information - able to communicate accurate and timely recommendations on business and security related risks or actions required to the organization with a solid focus on detail
Proficiency in computer applications, general understanding of security systems, and general technical aptitude through demonstrated experience
We offer:
$95,347.20 Annual Salary
Health, Dental, Vision, and 401k
Paid Time Off including Sick/Safe Time
A dynamic and challenging work environment with opportunity for growth
Additional Information:
Department of Public Safety Investigations/Security Contractor Guard Company #C14164
Security Industry Specialists, Inc. is an Equal Opportunity Employer
The above statements are intended to describe the general nature of this job. They should not be construed as an exhaustive list of all responsibilities, requirements, skills, and standards required to perform essential job functions.
Department: Operations
Location (City/State): Austin, TX
Employment Type: Full Time
About us:
Security Industry Specialists, Inc. (SIS) provides security solutions to some of the most recognized companies and brands in the world. We deliver services that consistently exceed those of our peers. We accomplish this through innovation, constant process improvement, and an uncompromising commitment to hiring, retaining, and rewarding the best talent available.
About the role:
The Watch Commander directly oversees Field Supervisors and also manages uniformed Specialists during assigned shifts. The Watch Commander should understand the fundamentals of security management and possess the project management skills in order to initiate and track security-related projects, business continuity, customer service, and effective communications. A sound understanding of HR and personnel-related subjects are especially necessary. The Watch Commander reports to the Operations Manager.
In this role, your responsibilities will be:
Develop an excellent working relationship with the client, understanding the client's expectations, and using this knowledge to develop the entire security program in a structured goal-orientated process
Directly oversee Supervisors and uniformed Security Specialists during assigned shifts, becoming the escalation point for issues that are not solved at a local level
Provide excellent customer service throughout the workforce by reducing overtime costs and managing guard requests that continuously meets the client needs
Understand the client's Emergency Response, Business Continuity, and Disaster Recovery programs
Manage threat intelligence and analysis activities including required escalations to management and crisis management teams
Manage the training for all staff including SOPs and emergency response, by formulating structured training plans, establishing record keeping, and revising methods used for teaching skill sets
As a candidate you must have:
Bachelor's Degree in Criminal Justice, Political Science, Journalism, Emergency Management, or other business disciplines (preferred)
A minimum of 5 years in safety and security management, law enforcement/military, security control room experience in supervisor capacity - 5 years of general Customer Call Center or Customer Service supervisory experience also acceptable
Must complete and maintain state guard certification as prescribed by presiding state law, as well as client requested certifications; all documentation and fees are the responsibility of the employee unless otherwise noted
Ability to resolve problems in a timely manner through alternative solutions or group problem solving
Must be able to write clearly and informatively, supervise the quality of written staff work product, and be able to read and interpret written information such as threat advisories and SOPs; excellent verbal communication skills also required
Able to analyze threats and envision potential or real-time impact to client operations with the ability to develop or implement response or mitigation strategies; also, synthesize a large volume of information - able to communicate accurate and timely recommendations on business and security related risks or actions required to the organization with a solid focus on detail
Proficiency in computer applications, general understanding of security systems, and general technical aptitude through demonstrated experience
We offer:
$95,347.20 Annual Salary
Health, Dental, Vision, and 401k
Paid Time Off including Sick/Safe Time
A dynamic and challenging work environment with opportunity for growth
Additional Information:
Department of Public Safety Investigations/Security Contractor Guard Company #C14164
Security Industry Specialists, Inc. is an Equal Opportunity Employer
The above statements are intended to describe the general nature of this job. They should not be construed as an exhaustive list of all responsibilities, requirements, skills, and standards required to perform essential job functions.