Senior Director, Implementation (Professional Services)

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.

Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare's greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.

Overview: The Senior Director of Implementations is responsible to deliver client deliverables, developing and implementing client engagement strategy, manage the operational planning, implementation, operational oversight and providing support to enable deployment of Inovalon's new products and services for clients. The Senior Director of Implementations is accountable for direction, coordination, implementation, execution, and successful completion of implementations. This position will work closely with departments across the organization to coordinate program delivery from beginning to end. This position provides functional and technical leadership for all client activities, including the cross functional delivery of products and services. This role will require collaboration with Product, Technology, functional leads, Sales and Clients to support the design, development and delivery of Inovalon's products and services. This position is also responsible for establishing consistent and scalable implementations approaches to help accelerate the deployment of Inovalon products and services with continued client support for optimization of key products and services once launched. You will be expected to manage and grow the organization which includes Implementation Services, Project/Program Management, Client Engagement and Implementation Leads. You will set clear objectives for personnel, develop and deploy sound "go-to-market" strategies and programs which will ultimately drive significant increases in market share and revenue.

The Senior Director of Implementations is responsible for providing leadership, setting strategic direction, enabling Client Implementation teams for deployment and support of Inovalon products. This role is a direct report to the Senior Vice President of Client Success.

Duties and Responsibilities:

• Oversee the execution of a cohesive and comprehensive implementation program plan, revising as appropriate to meet changing needs and requirements;
• Overall strategy, planning, directing and oversight responsibility of multiple projects, products, services or functions typically requiring the utilization or management of resources across multiple departments or functional areas;
• Provide functional and technical leadership for all Client beta and pilot implementations of new products and services driving cross-functional delivery of systems and services to Clients;
• Consult with client and provide expertise to structure an effective implementation;
• Ownership of the business process workflow for new and existing clients including providing sales support to include but not limited to on-sites, training, marketing collateral review and RFP responses;
• Develop strong partnerships with functional leaders to drive focus on business objectives. Be a trusted partner for executive management to ensure program success;
• Drives cross functional teams to ensure timely execution of implementation deliverables, and resolution of open issues and action items;
• Works closely with Product, Technology, Sales and Operations to finalize the details of the program solution and ensure successful outcomes, including financial, operational and customer satisfaction;
• Define and deploy client implementation strategies that preserve Inovalon and client expertise while delivering effective, efficient consultative support and project management;
• Drive change and evolve the project implementation model on how we meet the needs of our clients by improving client satisfaction and providing efficient and effective implementation;
• Provide leadership and continuous coaching and training to Implementation Team;
• Accountable for managing escalations, communications, metrics reporting and SLAs;
• Develop data-driven analytics and simple yet effective visuals to drive real-time insights to inform client implementations;
• Proactively seek out opportunities for organizational improvement; and
• Drive organization towards metrics and revenue goals, with the objective to exceed business expectations by ensuring adherence to processes, procedures, standards and policies as required by the contract, including billing and security requirements.
• Maintain compliance with Inovalon's policies, procedures and mission statement;
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon' s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position;
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for achieving operational and financial success of the Company;
• Uphold responsibilities relative to the separation of duties for applicable processes and procedures within your job function; and
• We reserve the right to change this job description from time to time as business needs dictate and will provide notice of such.

Job Requirements:

• Minimum 7-10 years of experience in related field, business development or healthcare in conjunction of five years of progressive leadership;
• Experience in Professional Services organization and experience transforming to Professional Services is a plus
• Experience with large, strategic account implementation
• Excellent written, oral communication and interpersonal skills;
• Successful in a fast-paced team-oriented sales goals-driven environment that rewards hard work and self-motivation;
• Exceptional over-the-phone presentation skills; constructing and presenting information to a wide array of audiences including external and internal stakeholders;
• Must have a "Winning" attitude;
• Ability to learn and adapt quickly to new concepts and solutions;
• Ability to influence others and building rapport and company value without formal authority;
• Highly organized with detailed focused time management, negotiation, and consultation sales skills;
• Strong computer skills including proficiency in Microsoft Office Suite; Salesforce a plus; and
• Ability to execute quickly and with high quality.

Education:

• Bachelor's degree or equivalent experience; and
• Master's degree in business or a healthcare-related field preferred.

Physical Demands and Work Environment:

• Sedentary work (i.e., sitting for long periods of time);
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
• Subject to inside environmental conditions; and
• This position requires up to 5% travel, primarily for on-site customer meetings.

Inovalon Offers a Competitive Salary and Benefits Package

In addition to the base compensation, this position may be eligible for performance-based incentives.

The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Inovalon, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Inovalon invests in associates to help them stay healthy, save for long-term financial goals, and manage the demands of work and personal commitments. That's why Inovalon offers a valuable benefits package with a wide range of choices to meet associate needs.

Base Compensation Range

$145,100-$180,000 USD

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications listed in a job description. If you don't meet every qualification listed but are excited about our mission and the work described, we encourage you to apply regardless. Inovalon is most interested in finding the best candidate for the job and you may be just the right person for this or other roles.

By embracing diversity, equity and inclusion we enhance our work environment and drive business success. Inovalon strives to reflect the diversity of the communities where we operate and of our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.

Inovalon is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.

The Company maintains a drug free work environment for all of its associates, which includes employees, contractors and vendors. It is unlawful for associates to manufacture, sell, distribute, dispense, possess or use any controlled substance or marijuana in the workplace and doing so will result in disciplinary action, up to and including termination of employment or the contracted relationship.

To review the legal requirements, including all labor law posters, please visit this link