Director, Business Continuity (Director, Information Services Level 1), Enterprise Infrastructures

Empower Every New Yorker - Without Exception - to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

Job Summary:

Under the direction of the TRM Senior Manager, is responsible for the on-going assessment, design, development,

and implementation of Business Continuity within the scope of EITS. Specifically, manage and direct the program to

increase the BC maturity of departments within EITS, work with the Office of Emergency Management and Co-

Operational (COOP) teams, provide oversight to the applications with regard to Downtime procedures, develop

alternate site(s) for EITS employees. Critically evaluate information from various sources, distinguish user needs from

actual business needs to optimize the scope, benefits, and risks and provide guidance in the process as to provide

increased customer care. Additional responsibilities revolve around the installation and usability of the new Mass

Notification System Everbridge as well as installing/owning an alternate workstation communication process.

Principal duties: Represent EITS to NYC H+H; Evaluate Business Continuity Management options, and assisting in

choosing cost-effective and viable continuity strategy that will insure the survival of EITS in the face of a major

incident or disruption; Act as the point of contact for Business Continuity audit functions.

Duties & Responsibilities

General tasks and responsibilities will include:

• Supervise the business continuity team for their daily activities
• Ensures continuity of service and support to H+H staff
• Managing the design, implementation, maintenance, and communication of business continuity plans
• Develops business continuity procedures that follow our Office of Emergency Management policies and ensure that the meet and exceed the organizations that audit EITS
• Manage team who maintain up-to-date business continuity plans for each department within EITS
• Manage all technical matters related to EverBridge and AlertUs Mass Notification software applications. This now includes the additional responsibilities for STEMI, ECMO, BIOMED-Crothall/Nuvolo work.
• Implement and manage the ServiceNow Business Continuity Module as it pertains to the Business Continuity team.
• Manage budget for business continuity team as it relates to consultants, hardware and software

Minimum Qualifications
1. Bachelor's Degree in Mathematics, Engineering, Business Administration, Accounting, Finance, Economics or a related discipline; and
2. Six (6) years of experience in the field of data processing and computer systems and applications, of which three (3) years must have been in a supervisory role; and
3. Strong technical knowledge

Department Preferences

CERTIFICATION(S)/NYS LICENSE(S):

• DRI CBCP Certified Business Continuity Professional
• Certified Healthcare Provide Continuity Professional

Other Preferred Skills:

• MS Office and tools

Experience:

• 10 years of IT related experience

KNOWLEDGEABLE IN:

• Principles of Information Technology
• Business Continuity Management Principles

EQUIPMENT/MACHINES OPERATED:

• General Office equipment (computer, scanner, printer, phones)

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

Note: Candidates selected for a position are required to come to NYC as part of their onboarding.