Behavioral Health Senior Program Manager

Job Title: Behavioral Health Senior ProgramManager

Department: Behavioral Health

Reports to: Director of Behavioral Health Services

Salary Grade/Level/Family/Range: $95,000, Step I, FY 2024-25

Effective Date: 1-Jul-24

FLSA Classification: Exempt / Salaried

Position Overview: The Senior Behavioral Health Services Manager oversees the Behavioral Health Services team, including supervision of Peer Managers and Behavioral Health Leads. This individual is responsible for implementing evidence-based practices, training staff, ensuring Medicaid billing compliance, and guiding day-to-day operations to ensure high-quality service delivery. This position works in collaboration with the Director of In-door Sheltering and the Director of Villages.

Duties and Responsibilities:

• Strategic Planning
  • Collaborate with the Director of Behavioral Health to align departmental goals with the agency's strategic objectives.
  • Monitor and report on program outcomes to drive continuous improvement.
  • Collaborate with inter-agency stake holders to implement programming.
• Day-to-Day Operations and Compliance
  • Ensure compliance with Medicaid billing guidelines, leveraging "The Golden Thread" principles.
  • Develop, implement, and evaluate policies and procedures to enhance service delivery.
• Voice
  • Establishes avenues for participant feedback and advocates for program changes in response to input.
  • Reflects on agency initiatives through equity practices, trauma-informed care, and clinical perspectives.
• Community Engagement
  • Foster partnerships with external agencies to enhance service delivery.
  • Advocate for client needs within the organization and in the community.
• Training and Development
  • Provide training to direct care staff on critical topics, including:
  • Severe and Persistent Mental Illness (SPMI)
  • Assertive Engagement
  • Crisis Intervention
  • Case Management
  • Trauma-Informed Care (TIC)
  • Mental Health First Aid
  • Boundaries and Ethics
  • De-escalation
  • Implement and oversee training protocols to maintain staff competency.
• Administration
  • Ensure that the Department budget is used effectively and strategically to further department/agency goals through the fiscal year. Ensure that any issues are communicated to the Director or Executive team as necessary.
  • Adhere to all state and federal privacy and security regulations applicable to the program, and to Sunstone Way's policies and agreements regarding confidentiality, privacy, and security.
  • Participate in compliance, quality assurance and quality improvement activities as directed.
  • Perform other duties as assigned.

Supervisory Responsibilities:

• Supervise Peer Manager.
• Supervise Behavioral Health Leads.

Required Skills/Abilities:

• Expertise in Behavioral Health Services and Medicaid billing processes.
• Leadership and curriculum-building experience in behavioral health settings.
• Ability to train staff on key behavioral health practices and ethics.
• Strong organizational and decision-making skills.
• Proficiency in managing diverse teams and fostering an inclusive environment.

Qualifications:

• QMHP designation in a behavioral health field.
• 3+ years of Medicaid billing experience with knowledge of "The Golden Thread" principles.
• 3+ years supervising QMHA or direct care staff.
• 3+ years of leadership in behavioral health services.
• 3+ years of curriculum building.
• 3+ years of experience training direct care staff on best practices, including the listed topics.

Additional eligibility requirements:

• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Must be able to pass a background check upon offer.
• Must be able to work in a drug-free environment.
• Ability to maintain regular attendance and be punctual.

Experience

• Five or more years in Medicaid billing, including applying the "Golden Thread" documentation process.
• Five or more years supervising Qualified Mental Health Associates (QMHAs) or direct care staff. Five or more years in behavioral health leadership roles.
• Five or more years developing training curricula for direct care staff.
• Expertise in Serious and Persistent Mental Illness (SPMI), Assertive Engagement, Crisis Intervention, Case Management, Trauma-Informed Care (TIC), Mental Health First Aid, Boundaries and Ethics, and De-escalation techniques.

Work environment:

Working indoors and outdoors in heat and cold | Slippery and uneven walking surfaces | Working in close proximity to others | Exposure to offensive odors

Physical Requirements:

Ability to lift up to 50lbs | Bending, stooping, reaching | Sitting for extended periods of time | Standing for extended periods of time.

Travel required:

Occasional travel to and from other work sites up to 70% of the time.

Competencies:

• Accountability - Accountable for measurable, high-quality, timely, and cost-effective results.
• Problem Solving / Decision Making - Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions.
• Quantity / Quality of Work - Pays close attention to detail. Strives to achieve accuracy and consistency in all tasks.
• Computer Skills - Uses computers, software applications, databases, and automated systems to accomplish work.
• Project Management - Knowledge of the principles, methods, or tools for developing, scheduling, coordinating, and managing projects and resources, including monitoring and inspecting costs, work, and contractor performance.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Time Management - Managing one's own time.
• Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
• Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Speaking - Talking to others to convey information effectively.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Coordination - Adjusting actions in relation to others' actions.
• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Collegiality: Being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment.
• Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.

Monday-Friday
Daytime Hours
Full-time
40 hours per week