Customer Success Account Executive- Nationwide

Customer Success Account Executive

Company: Ultromics

Ultromics is a global technology firm that is unlocking the full potential of echocardiography with a ground-breaking SaaS solution that empowers healthcare professionals to make fast, accurate decisions when diagnosing Heart Failure. Our Flagship product, EchoGo, is the world's first autonomous echocardiography detection algorithm for Heart Failure.

Why You Should Join Us

As a Customer Success Account Executive, you will be joining a team revolutionizing healthcare through cutting-edge AI-powered solutions for cardiovascular disease, combining innovative technology with a mission to save lives and improve patient outcomes.

What You'll Do

• Revenue Generation: Increase speed and predictability of customer revenue generation once contracts are signed
• Account Management: Own the sales process at each new customer site, starting from contract signing through to launch and first revenue generation
• Customer Onboarding: Develop and implement strategies to enhance onboarding experience, improving customer satisfaction and retention through the sales process
• Workflow and Implementation: Oversee workflow development, IT integration, billing automation, and claims tracking processes for customer sites
• Relationship Building: Establish and maintain strong relationships with key hospital clients, including clinical champions, IT departments, and billing teams
• Customer Health Monitoring: Track and monitor customer health metrics, proactively addressing any issues to ensure a positive experience
• Cross-functional Collaboration: Collaborate with sales, marketing, and product teams to ensure customer goals align with Ultromics' objectives
• Customer Reviews and Success Metrics: Conduct regular reviews with hospital clients to ensure they are achieving their goals and receiving value, working alongside the Regional Sales Director and Territory Manager
• Upselling Opportunities: Identify opportunities to expand Ultromics' presence, whether by onboarding new sites within a healthcare system or increasing service penetration at existing sites
• Follow good information governance practices throughout this job role and ensure compliance with Ultromics' information security and data protection policies in all applicable assigned tasks
• This list of duties is not exhaustive, and the post holder may be asked to carry out other duties through discussion with their line manager.

What We're Looking For

• Minimum BS/BA required
• Minimum of 5 years in hospital CVIS, IT integration, or payer billing, working as a provider in hospital settings (Cardiology AI, CVIS, IT, Billing), or with experience at a startup or Fortune 500 IT vendor
• Deep understanding of hospital CVIS, IT integration, and payer billing workflows
• Proven ability to navigate key accounts, demonstrate strategic thinking, and manage complex client relationships
• Adept at developing strategies to overcome challenges and achieve mutually beneficial outcomes
• Ability to leverage internal and external resources to accomplish objectives efficiently
• Skilled in influencing customer decisions and driving implementation, particularly in complex healthcare environments
• Proven ability to gain buy-in and maintain relevance even when not the largest or most critical IT project
• Experience introducing first-in-class products, services, or workflows to the market
• Strong work ethic with a sense of urgency in meeting objectives
• Emotional intelligence to navigate complex selling processes and maintain influence with diverse stakeholders
• Ability to serve as an ambassador of Ultromics, promoting its value proposition and innovative solutions

Perks of the Role

Compensation:

• Base:$110k-125k (Depends on experience level and open to experience level)
• Total Compensation with variable: 225k-250k OTE
• Guarantee
• Benefits:
  
  • Bonus scheme
  • Unlimited vacation
  • Flexible working hours
  • 401k
  • Health Insurance
  • Dental Insurance
  • Two additional paid Company holidays in December (if they fall on Monday-Friday)
  • Fitness-incentive benefit (receive up to $500 per calendar year for fitness-related activities)
  • Employee referral reward
  • Generous personal learning budget on our online learning marketplace, Learnerbly
  • Employee Assistance Program

Be A Part of Something Bigger

• Picture yourself at one of the world's most innovative companies, providing life-saving AI solutions that can make a real difference in helping to combat one of the world's biggest health burdens. Surrounded by teams and people who challenge you, support you, and inspire you to be extraordinary. Are you ready to join the fight against heart failure?
• We are redefining Cardiovascular Medicine through transformational AI solutions and work alongside major collaborations such as Mayo Clinic and the NHS England, with one shared ambition, to save lives.