Systems Analyst
Apply NowCompany: Esolvit, Inc.
Location: Austin, TX 78745
Description:
Title: Systems Analyst
Location: Austin, TX
Duration: Long Term
You can ApplyHere or click on the link to the Arytic AI Hiring Platform
Position is remote at the location listed above but program will only accept LOCAL ONLY candidates for this position.
Please do not submit candidates who are currently out of state and are planning to move to Texas. Candidates must already reside in Texas.
Description:
ITIL Remedy/ServiceNow integrator. We are looking for a Service Management Process owner to provide leadership and develop and manage projects which promote IT Service Management principles and guide Infrastructure and Operations maturity using Service Management methods.
Required Skills:
Location: Austin, TX
Duration: Long Term
You can ApplyHere or click on the link to the Arytic AI Hiring Platform
Position is remote at the location listed above but program will only accept LOCAL ONLY candidates for this position.
Please do not submit candidates who are currently out of state and are planning to move to Texas. Candidates must already reside in Texas.
Description:
ITIL Remedy/ServiceNow integrator. We are looking for a Service Management Process owner to provide leadership and develop and manage projects which promote IT Service Management principles and guide Infrastructure and Operations maturity using Service Management methods.
Required Skills:
- 8 years of experience with ITSM and ITIL governance processes.
- Ability to think and act both strategically and tactically and know when to apply each type of action.
- 8 years of very strong communication skills: oral, written, presentation and facilitation.
- 8 years of technical understanding with ability to translate into business concepts.
- 8 years of IT Service Management knowledge beyond theory. He/she has held roles which implement IT best practices.
- 8 years of credibility and trust; ideally has earned the respect of IT managers and other business managers at all levels.
- 8 years of the ability to bring together and work with a team of people with varied backgrounds business analysts, technical experts, process owners - to articulate and remedy service level issues.
- 8 years of a good understanding of IT Outsourcing and Managed Services.
- 8 years of statistical, numerical and analytical principles and processes.
- 8 years of innovative thinking with service quality, and its improvement, within limits of costs and business direction.
- 8 years of adhere to Project Management best practices
- 8 years of experience with ITSM service tools, ServiceNow, and Remedy.
- 5 years of proficient in the use of Remedy On Demand
- 4 years of IT Service Management certification ITIL V3 or V4
- 4 years of PMP Certification
- 4 years of Business Process Engineering
- 4 years of Technical Writing/Formal documentation skills
- 4 years of experience with ServiceNow in use with supporting external business partners. Experience with Cloud service provider AWS.
- 4 years of Training experience
- 1 year of experience with ServiceNow security operations. Experience with DevOps tools (Jira, Gitlab, etc.)