Technical Support Manager

Reports directly to the PTS Services Line Manager and is responsible for the successful management of automation operations and supervision of automation employees.
Essential duties include the following:

• Champions the company's H.S.E.&T program in all aspects of work performed to provide quality service in a safe and efficient manner.
• Oversees daily activities of automation technical support personnel.
• Ensures compliance with all company policies and procedures.
• Ensures employees perform jobs safely and efficiently.
• Provides guidance and direction to subordinates.
• Sets and monitors performance standards.
• Serves as primary technical resource for all automation projects.
• Provides technical analysis of NDT equipment and systems.
• Manages and/or assists on research and development projects.
• Defines work scopes, budgets, and timeline, develops and reviews technical plans, directs resources of project implementation, and works closely with operations during commissioning and start-up of new NDT equipment.
• Adheres to budgets and deadlines.
• Verifies PLC coding is consistent with PTS standards, is safe and reliable.
• Ensure technicians are properly trained.
• Ensures automation and NDT technical issues are resolved in a timely manner.
• Ensures creation and preservation of technical documents.
• Defines Automation team work instructions, specifications, best practices, and standards.
• Communicates process improvement ideas to management.
• Performs any and all job duties as assigned by supervisory personnel including general labor, as necessary.
• This position is required to perform safety sensitive functions as defined in the CES Drug and Alcohol Plan.

Equal Opportunity Employer