HR Analyst, Business Solutions
Apply NowCompany: The World Bank Group
Location: Washington, DC 20011
Description:
HR Analyst, Business Solutions
Job #:
req30614
Organization:
World Bank
Sector:
Human Resources
Grade:
GE
Term Duration:
2 years 0 months
Recruitment Type:
Local Recruitment
Location:
Washington, DC,United States
Required Language(s):
English
Preferred Language(s):
Closing Date:
12/11/2024 (MM/DD/YYYY) at 11:59pm UTC
Description
Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org
BACKGROUND AND UNIT SUMMARY
HR Operations (HRDSO), which is part of HR Employment Policy, Compensation and Systems, currently operates in Washington, DC, and Chennai, India.
HRDSO provides centralized HR shared services to the World Bank Group and is an integral component of streamlined HR service delivery to its client base, which includes managers, staff, dependents, and retirees. To this end, the Operations Team is continually seeking to improve the way HR Services are delivered to clients. These services include being the front line for providing consultation on HR policies and procedures via telephone, email, or virtual consultations, as well as administration of HR transactions. The team collaborates closely with other key partners, including Payroll, Tax, Global Mobility, Information Technology, and the wider HR community.
The HR Analyst, Business Solutions, reports to HR Specialist, HR Operations, and will join a team of HR project management professionals working collaboratively with a wide range of WBG stakeholders to identify and implement solutions to evolving business needs and challenges.
Duties and Accountabilities
Business Solutions Responsibilities:
Manage and implement HR projects and monitor work transitions following the established HRDSO PMO framework. Coordinate and collaborate with cross-functional clients/stakeholders to identify scope, track and monitor, transition timeline, risk mitigation strategy, roles and responsibilities, and other requirements (capacity, reporting, training, governance).
Manage the HR Operations Change Review Process and coordinate with ITS and HR Technology teams on HR change requests and HR capital annual investment projects requiring system and process interventions, policy alignments and prioritization.
Continuous scanning of HR function to identify opportunities to optimize, streamline and implement client-centric service delivery enhancements.
Adaptively respond to rapidly changing business environment and lead the planning, simplification, and implementation of HRDSO changes resulting from new policies, processes and/or systems.
Apply Agile methodology to engage appropriate stakeholders to develop client-focused solutions based on data-driven analysis, market/benchmarking comparators, and end-to-end process review.
Create, maintain, and monitor relevant project documentation, contracts, materials, and reports in centralized HR Operations project files.
Coordinate and implement change management, communications and training needs for each initiative, taking a lead role in preparing and presenting appropriate messages to the target audience.
Client Relations Responsibilities:
Build and maintain relationships with clients and internal partners to foster trust, shared commitment, accountability, and results.
Facilitate frequent client communications and reporting regarding program changes and risks.
Coordinate escalated matters and work with stakeholders to implement action plans to bring issues to resolution and or remediate client service delivery challenges.
Meet with clients to review project updates or performance relative to service delivery standards as well as any updates to on-going service delivery initiatives. Provide guidance and direction to clients on matters pertaining to service delivery requirements.
Contribute to HR thought leadership and knowledge sharing relative to Client Relations and Business Solutions matters. Support other team members on HR Operations accepted project methodology and documentation.
Selection Criteria
Masters degree in HR, Management, Behavioral Sciences, Business, or other related field and 2 years of relevant experience; or equivalent combination of education and experience.
PMP (Project Management Professional) certification or CAPM (Certified Associate in Project Management) certification preferred and/or extensive Project Management experience demonstrated ability to promote cross-functional collaboration with multiple partners and on multiple projects. Lean Six Sigma Training is a plus.
Demonstrated results in project planning and implementation with the ability to assemble and lead a business/functional work group.
Demonstrated ability to articulate, prioritize, and communicate issues and risks to management.
Ability to organize and prioritize tasks and multiple projects in accordance with goals and to make effective use of time in a highly demanding environment with multiple deliverable deadlines.
Possesses critical thinking and analytical skills with a focus on problem identification, investigation, and analysis to assess and implement potential solutions.
Strong interpersonal skills and client orientation.
Excellent oral and written skills and ability to clearly communicate and present business information with a positive result.
Highly organized with demonstrated ability to develop and maintain project documentation and records in central files.
Demonstrated HR domain and functional knowledge, with a deep understanding of HR processes, policies, and systems, is essential to effectively manage projects. Sound, deep, and proven expertise in the HR operational space ensures that projects are not only well-coordinated but also delivered with practical insights that drive meaningful and sustainable outcomes.
Expertise in Microsoft Suite (Excel, Word, PowerPoint, and Project).
Competencies
Client Orientation - Takes initiative and accountability for timely and high quality response to client queries, requests or needs, working to remove obstacles that may impede overall success.
Drive for Results - Takes ownership and accountability to meet deadlines and achieve agreed-upon results and has the personal organization to do so.
Teamwork (Collaboration) and Inclusion - Collaborates with other team members and contributes productively to the team's work and output, demonstrating respect for different points of view.
Knowledge, Learning and Communication - Actively seeks knowledge needed to complete assignments and shares knowledge, communicating and presenting information in a clear and organized manner.
Business Judgment and Analytical Decision Making - Analyzes facts and data to support sound, logical decisions.
Tasks and Workflow Management - Has excellent workflow management and task organization skills; able to take responsibility for all aspects of coordination of the workflow of assigned responsibilities.
Note: This requisition holds 2 positions.
World Bank Group Core Competencies
The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Learn more about working at the World Bank and IFC, including our values and inspiring stories.
Job #:
req30614
Organization:
World Bank
Sector:
Human Resources
Grade:
GE
Term Duration:
2 years 0 months
Recruitment Type:
Local Recruitment
Location:
Washington, DC,United States
Required Language(s):
English
Preferred Language(s):
Closing Date:
12/11/2024 (MM/DD/YYYY) at 11:59pm UTC
Description
Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org
BACKGROUND AND UNIT SUMMARY
HR Operations (HRDSO), which is part of HR Employment Policy, Compensation and Systems, currently operates in Washington, DC, and Chennai, India.
HRDSO provides centralized HR shared services to the World Bank Group and is an integral component of streamlined HR service delivery to its client base, which includes managers, staff, dependents, and retirees. To this end, the Operations Team is continually seeking to improve the way HR Services are delivered to clients. These services include being the front line for providing consultation on HR policies and procedures via telephone, email, or virtual consultations, as well as administration of HR transactions. The team collaborates closely with other key partners, including Payroll, Tax, Global Mobility, Information Technology, and the wider HR community.
The HR Analyst, Business Solutions, reports to HR Specialist, HR Operations, and will join a team of HR project management professionals working collaboratively with a wide range of WBG stakeholders to identify and implement solutions to evolving business needs and challenges.
Duties and Accountabilities
Business Solutions Responsibilities:
Manage and implement HR projects and monitor work transitions following the established HRDSO PMO framework. Coordinate and collaborate with cross-functional clients/stakeholders to identify scope, track and monitor, transition timeline, risk mitigation strategy, roles and responsibilities, and other requirements (capacity, reporting, training, governance).
Manage the HR Operations Change Review Process and coordinate with ITS and HR Technology teams on HR change requests and HR capital annual investment projects requiring system and process interventions, policy alignments and prioritization.
Continuous scanning of HR function to identify opportunities to optimize, streamline and implement client-centric service delivery enhancements.
Adaptively respond to rapidly changing business environment and lead the planning, simplification, and implementation of HRDSO changes resulting from new policies, processes and/or systems.
Apply Agile methodology to engage appropriate stakeholders to develop client-focused solutions based on data-driven analysis, market/benchmarking comparators, and end-to-end process review.
Create, maintain, and monitor relevant project documentation, contracts, materials, and reports in centralized HR Operations project files.
Coordinate and implement change management, communications and training needs for each initiative, taking a lead role in preparing and presenting appropriate messages to the target audience.
Client Relations Responsibilities:
Build and maintain relationships with clients and internal partners to foster trust, shared commitment, accountability, and results.
Facilitate frequent client communications and reporting regarding program changes and risks.
Coordinate escalated matters and work with stakeholders to implement action plans to bring issues to resolution and or remediate client service delivery challenges.
Meet with clients to review project updates or performance relative to service delivery standards as well as any updates to on-going service delivery initiatives. Provide guidance and direction to clients on matters pertaining to service delivery requirements.
Contribute to HR thought leadership and knowledge sharing relative to Client Relations and Business Solutions matters. Support other team members on HR Operations accepted project methodology and documentation.
Selection Criteria
Masters degree in HR, Management, Behavioral Sciences, Business, or other related field and 2 years of relevant experience; or equivalent combination of education and experience.
PMP (Project Management Professional) certification or CAPM (Certified Associate in Project Management) certification preferred and/or extensive Project Management experience demonstrated ability to promote cross-functional collaboration with multiple partners and on multiple projects. Lean Six Sigma Training is a plus.
Demonstrated results in project planning and implementation with the ability to assemble and lead a business/functional work group.
Demonstrated ability to articulate, prioritize, and communicate issues and risks to management.
Ability to organize and prioritize tasks and multiple projects in accordance with goals and to make effective use of time in a highly demanding environment with multiple deliverable deadlines.
Possesses critical thinking and analytical skills with a focus on problem identification, investigation, and analysis to assess and implement potential solutions.
Strong interpersonal skills and client orientation.
Excellent oral and written skills and ability to clearly communicate and present business information with a positive result.
Highly organized with demonstrated ability to develop and maintain project documentation and records in central files.
Demonstrated HR domain and functional knowledge, with a deep understanding of HR processes, policies, and systems, is essential to effectively manage projects. Sound, deep, and proven expertise in the HR operational space ensures that projects are not only well-coordinated but also delivered with practical insights that drive meaningful and sustainable outcomes.
Expertise in Microsoft Suite (Excel, Word, PowerPoint, and Project).
Competencies
Client Orientation - Takes initiative and accountability for timely and high quality response to client queries, requests or needs, working to remove obstacles that may impede overall success.
Drive for Results - Takes ownership and accountability to meet deadlines and achieve agreed-upon results and has the personal organization to do so.
Teamwork (Collaboration) and Inclusion - Collaborates with other team members and contributes productively to the team's work and output, demonstrating respect for different points of view.
Knowledge, Learning and Communication - Actively seeks knowledge needed to complete assignments and shares knowledge, communicating and presenting information in a clear and organized manner.
Business Judgment and Analytical Decision Making - Analyzes facts and data to support sound, logical decisions.
Tasks and Workflow Management - Has excellent workflow management and task organization skills; able to take responsibility for all aspects of coordination of the workflow of assigned responsibilities.
Note: This requisition holds 2 positions.
World Bank Group Core Competencies
The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Learn more about working at the World Bank and IFC, including our values and inspiring stories.