Director of Construction, Support, & Service

Director of construction, support, and service

Salary range: $90,000 - $120,000 annually

WHO WE ARE...

We are MAKRs - Our common goal, our passion, is to create global communities connected through play and social experiences. We believe the world needs more places where coming together, connecting, and having fun are inevitable.

The MAKR Group is comprised of three working brands dedicated to making the world more livable, playful and socially just-Waterplay, a cheeky global splash pad provider, Parkworks, a Western Canadian Park space supplier, and Wekid Mfg., Canada's most playfully professional steel manufacturing team.

With 10's of thousands of play and park space installations throughout the world, the MAKR Group have helped provide millions of people, from all walks of life, of all ages, and with diverse abilities, with access to amazing, inviting, playable, enjoyable, "go-backable" recreation places. What makes us jump out of bed every morning is knowing we're integral to creating these meaningful places, and we need people like you to help us build them.

WHO YOU ARE...

You're a skilled leader with expertise in managing cross-functional teams across construction, support, and service operations. Your strong communication and relationship-building abilities help you engage effectively with clients, stakeholders, and teams. With a customer-first focus, you design and implement service strategies that ensure a seamless experience and prioritize customer needs. Technically proficient in construction and service management software, you're also knowledgeable about emerging technologies and sustainability practices. Your analytical and resourceful approach allows you to tackle challenges and adapt to achieve results. Above all, you're committed to excellence, consistently delivering quality, safety, and customer satisfaction in every aspect of your work.

You inject fun into all aspects of your work and invite others to do the same. We're a different kind of company and we're looking for a different kind of individual to join our team!

WHAT YOU'LL DO...

The Director of Construction, Support, and Service will oversee all aspects of construction project management, support services, and after-sales service operations for The MAKR Group. This leadership role ensures seamless project delivery, exceptional service quality, and robust customer support, aligning all operational activities with the company's strategic objectives. The successful candidate will leverage their expertise to drive operational efficiency, enhance customer satisfaction, and foster a culture of continuous improvement.

RESPONSIBILITIES:

Strategic Leadership in Operations:

• Develop and implement strategies to optimize construction workflows, support functions, and service delivery.
• Ensure the alignment of all operational activities with the company's long-term business objectives and sustainability goals.

Project Management and Delivery:

• Oversee end-to-end project management processes, including planning, execution, monitoring, and closeout.
• Ensure projects are delivered on time, within budget, and in compliance with quality and safety standards.
• Establish clear expectations from project inception through detailed contracts, documentation, and drawings. This includes managing scopes of work, terms and conditions, subcontract agreements, progress billings, and adherence to industry-standard drawing details.

Support Services and Maintenance Operations:

• Establish and manage processes to deliver efficient support services for customers, including troubleshooting and ongoing maintenance.
• Build scalable service structures to handle both proactive and reactive customer needs, ensuring minimal downtime and high satisfaction.

Customer Service Excellence:

• Implement best-in-class service strategies to enhance the customer experience throughout the product lifecycle.
• Collaborate with internal teams to gather customer feedback and drive continuous improvements in products and services.

Team Leadership and Development:

• Build and lead high-performing construction, support, and service teams, fostering a culture of accountability and excellence.
• Provide mentorship and professional development opportunities for team members across all functions.

Client and Stakeholder Engagement:

• Act as the escalation point of contact for major projects and service accounts, managing client expectations and ensuring satisfaction.
• Collaborate with internal and external stakeholders to align deliverables with customer and company goals.

Process Improvement and Innovation:

• Identify and implement process improvements to enhance efficiency, reduce costs, and improve service delivery.
• Stay updated on industry trends and emerging technologies to introduce innovative practices and solutions.

Budget and Resource Management:

• Oversee budgeting, resource planning, and cost control for construction, support, and service operations.
• Ensure optimal utilization of resources, including labor, materials, and equipment.

Safety and Compliance Oversight:

• Promote a strong safety culture, ensuring adherence to regulatory requirements and industry best practices.
• Conduct regular audits and assessments to maintain compliance and mitigate risks.

Performance Metrics and Reporting:

• Establish key performance indicators (KPIs) to measure success in construction, support, and service operations.
• Provide regular updates and reports to the executive team on project status, service levels, financial performance, and strategic initiatives.

QUALIFICATIONS:

• 10+ years of experience in construction management, support services, or a related field, with a proven track record of delivering complex projects and managing service operations.
• A Bachelor's degree in Engineering, Construction Management, or a related field. Advanced degrees or certifications (e.g., PMP, LEED, Six Sigma) are a plus.
• Strong understanding of construction methodologies, support systems, and customer service management principles.
• Proven ability to design and implement customer-first service strategies that effectively address customer needs and ensure a seamless experience across all touchpoints.

OTHER INFORMATION:

• This is an onsite position located in Kelowna, BC. (805 Crowley Ave, Kelowna, BC).
• This position works Monday to Friday, 8-hour days.

WORK PERKS:

We thrive when our MAKR's thrive! That's why we offer...

• A competitive annual salary ranging from $90,000.00-$120,000.00 (with the possibility of a yearly bonus).
• Flexible work schedule.
• Access to free professional coaching, resources, and counseling through our Employee and Family Assistance Program.
• Opportunity to enroll in our comprehensive benefit package after three months of employment.
• 3 weeks of paid vacation.
• Professional development opportunities.
• Lots of fun!!! Catered lunches, in-house silent auctions, contests, draws, product "testing" and MORE!!!

At MAKR, we are committed to creating an inclusive environment where every MAKR is valued, respected, and empowered to contribute their unique perspective. As part of our commitment to inclusivity and diversity, we welcome applications from all qualified persons.