Senior Infrastructure Engineer
Apply NowCompany: Extended Stay America
Location: Charlotte, NC 28269
Description:
POSITION PURPOSE AND SUMMARY
The Senior Infrastructure Engineer is responsible for designing, implementing, and maintaining the core infrastructure that supports the organization's business goals. This role involves managing complex IT systems, ensuring their reliability, security, and efficiency. This position will play a key role in the automation of infrastructure, cloud migration efforts, and ensuring the scalability, security, and reliability of our systems. This role requires a deep technical understanding of both on-premise and cloud-based infrastructure, as well as leadership and mentoring abilities for a growing team. The Senior Infrastructure Engineer will lead the implementation of infrastructure related projects while working closely with Systems, Applications, and Security teams to ensure the successful deployment of services. The engineer will participate in technical research, development, and support of network, Collaboration, AV, and CPBX/PBX phone hardware and software to ensure service and operating level agreements are met. Managing 3rd party vendor relationships across local and remote sites is a primary function for the engineer to perform, to ensure successful operation, maintenance, and support services are delivered.
MAJOR / KEY JOB DUTIES
* Develop and deploy enterprise-level hardware and software systems.
* Ensure the smooth operation of IT infrastructure, including servers, networks, and storage systems.
* Implement and oversee security measures to protect data and systems.
* Develop and maintain disaster recovery plans and procedures.
* Diagnose and resolve technical issues promptly.
* Work closely with other IT professionals to support and enhance the IT infrastructure.
* Ensure infrastructure is designed and maintained in compliance with industry security standards and best practices.
* Prepare and deliver reports to management on infrastructure performance, cost optimization, and incident resolution.
* Create and maintain comprehensive documentation of infrastructure configurations, processes, and procedures.
* Coordinate with vendors for procurement, support, and maintenance of IT equipment and services.
* Lead the design, implementation, and management of scalable, high-performance infrastructure solutions (both on-premise and cloud-based).
* Architect infrastructure for high availability, disaster recovery, security, and performance optimization.
* Design and maintain monitoring systems to ensure system health and performance.
* Stay updated with technological advancements and integrate new solutions to improve infrastructure efficiency.
* Orchestrate/automate infrastructure services to enhance efficiency and enable rapid deployment of services
* Troubleshoot complex infrastructure issues and implement root-cause analysis.
* Collaborate closely with cross-functional teams (DevOps, software engineering, security, etc.) to ensure infrastructure needs are met.
* Third-level support for troubleshooting network, CPBX/PBX phone, and collaboration/AV solutions
* Conduct root cause analysis
* Give guidance and direction to Administration and Support teams
* Mentor junior engineers, providing guidance on infrastructure best practices, troubleshooting, and design.
The expectations of this position, as stated above, are not all inclusive, but do indicate the major responsibilities of the position. Other responsibilities may be assigned as necessary to support the business environment.
OTHER DUTIES
* Offer technical advice to both internal and outsourced partner resources to help solve technical and business problems
* Assist in the development of guidelines and/or policies, working within the scope of the system and usability
* Assess functional requirements: Design, review, and development of infrastructure components.
* Assist in providing end-user support and system maintenance
* Work with the other IT team members on establishing and maintaining processes for infrastructure.
* Ability to work in a fast-paced environment managing projects and relationships both internal and external to the organization
* Strong analytical and problem-solving skills
* Strong communication skills with the ability to articulate and summarize so that information can be consumed at a management level
* Proficient with personal computing, including Microsoft Office, Exchange, and reporting/query tools
* Flexible and willing to work varied schedules do to project timelines and support requirements
* Self-sufficient, motivated, and sincere interest in a growing organization
* Development of System Administrators and/or support personnel
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
* Ability to lead and influence others
* Strong partnering skills; Able to work effectively with other groups and teams
* Strong analytical skills; Able to assess and solve issues in a high-pressure environment
* Strong written and verbal skills and presentation skills
* Experience in providing end-user technical support and/or training.
* Strong organizational skills; Must be able to multitask without sacrificing attention to details
* Experience with project planning as well as deployment strategies
* VPN configuration and support
* HW/SW installation, configuration, and troubleshooting
* Knowledge of scripting languages (i.e. PowerShell, Python)
* Network and Infrastructure Topology (Palo Alto, Fortinet, Cisco, Aruba)
* Network Security
* Disaster Recovery
* Various OS platforms and how they work/communicate on the network
* Various hardware platforms and how they work/communicate on the network
* Ability/Willingness to create/implement structured methodologies and train associates on how to adopt and follow them
ENVIRONMENTAL JOB REQUIREMENTS
Job will typically be performed in an office or datacenter setting. For engineering roles, travel can be up to 5%
MINIMUM QUALIFICATIONS
* BS in Computer Science or equivalent business experience
* 5-7 years of experience in IT infrastructure engineering or a related role.
* Proficiency in network and server management.
* Strong understanding of cloud technologies (e.g., AWS, Azure).
* Experience with virtualization technologies (e.g., VMware, Hyper-V).
* Excellent problem-solving and analytical skills.
* Strong communication and teamwork abilities.
* Expertise in Linux and Windows server administration.
* Strong scripting skills (e.g., Python, Bash, PowerShell).
* Familiarity with monitoring and logging tools
* Experience with databases (SQL, NoSQL) and storage solutions.
* Experience with networking, firewalls, and VPNs.
PREFERRED QUALIFICATIONS
* BS in Computer Science or equivalent technology degree
* Prefer experience in hospitality and/or retail industries
* Experience with hybrid-cloud and multi-cloud environments.
* Certifications such as AWS Certified Solutions Architect, Azure Architect, Google Cloud Professional, or similar.
* Familiarity with Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), and Software-as-a-Service (SaaS) models.
* Microsoft Certified Solutions Expert Cloud Platform and Infrastructure
* Knowledge of Agile/Scrum methodologies.
The Senior Infrastructure Engineer is responsible for designing, implementing, and maintaining the core infrastructure that supports the organization's business goals. This role involves managing complex IT systems, ensuring their reliability, security, and efficiency. This position will play a key role in the automation of infrastructure, cloud migration efforts, and ensuring the scalability, security, and reliability of our systems. This role requires a deep technical understanding of both on-premise and cloud-based infrastructure, as well as leadership and mentoring abilities for a growing team. The Senior Infrastructure Engineer will lead the implementation of infrastructure related projects while working closely with Systems, Applications, and Security teams to ensure the successful deployment of services. The engineer will participate in technical research, development, and support of network, Collaboration, AV, and CPBX/PBX phone hardware and software to ensure service and operating level agreements are met. Managing 3rd party vendor relationships across local and remote sites is a primary function for the engineer to perform, to ensure successful operation, maintenance, and support services are delivered.
MAJOR / KEY JOB DUTIES
* Develop and deploy enterprise-level hardware and software systems.
* Ensure the smooth operation of IT infrastructure, including servers, networks, and storage systems.
* Implement and oversee security measures to protect data and systems.
* Develop and maintain disaster recovery plans and procedures.
* Diagnose and resolve technical issues promptly.
* Work closely with other IT professionals to support and enhance the IT infrastructure.
* Ensure infrastructure is designed and maintained in compliance with industry security standards and best practices.
* Prepare and deliver reports to management on infrastructure performance, cost optimization, and incident resolution.
* Create and maintain comprehensive documentation of infrastructure configurations, processes, and procedures.
* Coordinate with vendors for procurement, support, and maintenance of IT equipment and services.
* Lead the design, implementation, and management of scalable, high-performance infrastructure solutions (both on-premise and cloud-based).
* Architect infrastructure for high availability, disaster recovery, security, and performance optimization.
* Design and maintain monitoring systems to ensure system health and performance.
* Stay updated with technological advancements and integrate new solutions to improve infrastructure efficiency.
* Orchestrate/automate infrastructure services to enhance efficiency and enable rapid deployment of services
* Troubleshoot complex infrastructure issues and implement root-cause analysis.
* Collaborate closely with cross-functional teams (DevOps, software engineering, security, etc.) to ensure infrastructure needs are met.
* Third-level support for troubleshooting network, CPBX/PBX phone, and collaboration/AV solutions
* Conduct root cause analysis
* Give guidance and direction to Administration and Support teams
* Mentor junior engineers, providing guidance on infrastructure best practices, troubleshooting, and design.
The expectations of this position, as stated above, are not all inclusive, but do indicate the major responsibilities of the position. Other responsibilities may be assigned as necessary to support the business environment.
OTHER DUTIES
* Offer technical advice to both internal and outsourced partner resources to help solve technical and business problems
* Assist in the development of guidelines and/or policies, working within the scope of the system and usability
* Assess functional requirements: Design, review, and development of infrastructure components.
* Assist in providing end-user support and system maintenance
* Work with the other IT team members on establishing and maintaining processes for infrastructure.
* Ability to work in a fast-paced environment managing projects and relationships both internal and external to the organization
* Strong analytical and problem-solving skills
* Strong communication skills with the ability to articulate and summarize so that information can be consumed at a management level
* Proficient with personal computing, including Microsoft Office, Exchange, and reporting/query tools
* Flexible and willing to work varied schedules do to project timelines and support requirements
* Self-sufficient, motivated, and sincere interest in a growing organization
* Development of System Administrators and/or support personnel
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
* Ability to lead and influence others
* Strong partnering skills; Able to work effectively with other groups and teams
* Strong analytical skills; Able to assess and solve issues in a high-pressure environment
* Strong written and verbal skills and presentation skills
* Experience in providing end-user technical support and/or training.
* Strong organizational skills; Must be able to multitask without sacrificing attention to details
* Experience with project planning as well as deployment strategies
* VPN configuration and support
* HW/SW installation, configuration, and troubleshooting
* Knowledge of scripting languages (i.e. PowerShell, Python)
* Network and Infrastructure Topology (Palo Alto, Fortinet, Cisco, Aruba)
* Network Security
* Disaster Recovery
* Various OS platforms and how they work/communicate on the network
* Various hardware platforms and how they work/communicate on the network
* Ability/Willingness to create/implement structured methodologies and train associates on how to adopt and follow them
ENVIRONMENTAL JOB REQUIREMENTS
Job will typically be performed in an office or datacenter setting. For engineering roles, travel can be up to 5%
MINIMUM QUALIFICATIONS
* BS in Computer Science or equivalent business experience
* 5-7 years of experience in IT infrastructure engineering or a related role.
* Proficiency in network and server management.
* Strong understanding of cloud technologies (e.g., AWS, Azure).
* Experience with virtualization technologies (e.g., VMware, Hyper-V).
* Excellent problem-solving and analytical skills.
* Strong communication and teamwork abilities.
* Expertise in Linux and Windows server administration.
* Strong scripting skills (e.g., Python, Bash, PowerShell).
* Familiarity with monitoring and logging tools
* Experience with databases (SQL, NoSQL) and storage solutions.
* Experience with networking, firewalls, and VPNs.
PREFERRED QUALIFICATIONS
* BS in Computer Science or equivalent technology degree
* Prefer experience in hospitality and/or retail industries
* Experience with hybrid-cloud and multi-cloud environments.
* Certifications such as AWS Certified Solutions Architect, Azure Architect, Google Cloud Professional, or similar.
* Familiarity with Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), and Software-as-a-Service (SaaS) models.
* Microsoft Certified Solutions Expert Cloud Platform and Infrastructure
* Knowledge of Agile/Scrum methodologies.