Director of Planning Systems & Performance

Salary: $100,000.00 - $115,000.00 Annually

Location : Hartford New Haven Stamford, CT

Job Type: Full-Time

Job Number: 00854

Department: Planning and Scheduling

Opening Date: 12/18/2024

Job Description

Serves as a leader in CTtransit's Planning & Scheduling Department administering department specific hardware and software, and analyzing and reporting on department performance. Oversees system National Transit Database submissions.
Examples of Duties

Administer all aspects of Planning & Schedule Department hardware and software systems such as Trapeze FX while working closely with other Planning Department directors, IT and Operations Technology staff.

Responsible for General Transit Feed Specification (GTFS - static and real-time) exporting, troubleshooting, and making available for the public and for use by outside parties.

Responsible for automatic passenger counter (APC) certification and regular required benchmarking.

Develops and updates department key performance indicators (KPIs).

Responsible for collection, analysis, and reporting of National Transit Database related data across the agency. Will work cooperatively other departments to collect accurate data and meet strict deadlines.

May be responsible for creating dashboards, reports, and so forth using relevant software/programming languages in concert with Operations Technology and Operations Performance Departments.

Assists department directors and managers in collecting data required for long-range and short-range planning including utilizing existing databases, creating new databases, conducting in-person surveys, etc.

Assists in monitoring overall planning and scheduling performance against safety, reliability, and customer service goals. Evaluates policies, procedures, and work processes to ensure safe, reliable, customer-focused and cost-effective service.

Works with others responsible for agency performance in conducting research and analysis. Prepares reports, presentations, and correspondence as assigned.

Assists in managing problems and emergencies involving any department or divisions.

Work cooperatively with all levels of personnel.

Attends in-service training, seminars or other opportunities for professional development as made available by the Agency. Provides training for Agency personnel as required. Actively participates in staff meetings, trainings, etc.

Has thorough working knowledge of Agency policies and procedures, and collective bargaining agreements.

Coaches, mentors, and manages subordinate employees including issuing disciplinary action.

Will participate in the interview process, and the selection process for new positions.

Other duties and responsibilities as assigned.

Qualifications

Bachelor's Degree from an accredited university. Significant relevant experience in the public transit industry or a comparable industry may be substituted for a portion of the education requirement.

Six (6) years of professional full-time experience in public transit, planning, public administration, or similar field, and least four (4) years of supervisory experience is required.

Experience working with integrated software systems and subsystems is required.

Experience with transit planning software such as Trapeze FX or Giro Hastus is strongly preferred.

Experience with data analytics tools is required.

Ability to collect, analyze, and report on complex data, and solve practical problems and deal with a variety of variables in situations where only limited standardization exists is required.

Knowledge of National Transit Database reporting strongly preferred.

Knowledge of public transit operations, policies and procedures and regulations strongly preferred.

Excellent written and verbal communication skills, interpersonal skills, tact and diplomacy required.

Ability to work in a fast-paced environment, to multitask, manage multiple employees, ability to conduct training when necessary is required.

Advanced knowledge of Microsoft Excel, Word, Outlook, and PowerPoint required. The ability to quickly learn new software programs is required.

Must be able to handle confidential information.

The ability to prioritize projects and to work both independently and in a team environment.

Valid Driver's License is required. May be required to travel in the course of their daily work.

Must be able to work outside of normal business hours and on regular days off as required.

How To Apply

Please visit our website at to complete the on-line application and attach a cover letter and resume.

Why work at CTtransit ?.......

CTtransit offers a highly competitive benefit package to all full-time eligible employees.

Competitive Wages

• Competitive Pay
• Paid Time Off (vacation, sick and holidays)
• 401k and Pension Retirement plans

Insurance

• Low cost no deductible medical, dental and vision including family
• Life Insurance
• Company paid Life Insurance and short term disability plans
• Voulntary Supplemental family, Accident Insurance an Additional Disability Plans

Other Benefits

• Flexible Spending Account
• Employee Assistance Program
• Tuition Reimbursement

Free public transportation for you and your spouse!!!!

For more information about benefits, contact Human Resources.

CTtransit is an Equal Opportunity /Affirmative Action Employer.

01

Do you have experience working with a public transit industry? If yes, please elaborate.

02

Do you have knowledge of transit operations, regulatory requirements and union contract provisions? If so, please explain.

03

This position requires extensive knowledge and understanding of transit operations, policies, procedures, regulatory requirements, safety and customer service requirements, transportation technology and union contract provisions. Do you meet this requirement?

• Yes
• No

04

Do you have experience with Trapeze or Hastus?

05

Do you meet the following requirements: Bachelor's degree technical education certifications in Transportation, Operations, Administration, Management, Business or a closely related field and five (4) years of relevant work experience? Explain

Required Question