Product Support Engineer, Product Liability

Join Tesla's mission to revolutionize safety and innovation in this pivotal role, where you'll take the lead in investigating vehicle accidents and customer claims involving safety systems, automated features, or vehicle performance. Your work will have a direct impact on ensuring customer confidence and enhancing our cutting-edge technologies. Collaborate closely with cross-functional teams across Engineering, Service, Legal, and Customer Support to drive solutions and uphold Tesla's commitment to excellence and safety.

Responsibilities

• Investigate and respond to field incidents involving Tesla vehicles. Generate incident reports detailing the operation and expected performance of the vehicle's systems
• Provide guidance to Service Centers in responding to customer concerns
• Develop an in-depth understanding of all vehicle systems and their integration. Understand how each system plays into the overall vehicle performance and customer experience
• Coordinate with design teams to perform further root cause analysis with component owners where necessary

Requirements

• Experience in Mechanical, Chemical, Mechatronics, Automotive engineering or equivalent
• Strong data analysis and problem-solving skills - the ability to analyze and interpret data
• Excellent communication skills - can clearly communicate technical findings to various audiences
• Familiarity with in-vehicle communication systems (CAN, Ethernet or LIN) is preferred
• Familiarity with various Driver Assistance System features is preferred
• Strong people skills and positive "can do" attitude

Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program
Expected Compensation$88,000 - $186,000/annual salary + cash and stock awards + benefitsPay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.