Change and Enablement Senior Specialist
Apply NowCompany: Leidos Holding
Location: Reston, VA 20191
Description:
Description
PROGRAM SUMMARY :
The Defense Enclave Services contract will unify the DoD Fourth Estate Defense Agencies and Field Activities' (DAFAs) common use information technology systems, personnel, functions, and program elements under the direction of DISA's Fourth Estate Network Optimization program office. It will unify the DAFAs on a common, modernized network architecture, DoDNet, to provide mission services focused on enhanced user experience, improved security, and network reliability.
The Change and Enablement Senior Specialist will be a member of the Customer Experience team and will support the effort to provide an enhanced customer and user experience (UX) across a large set of stakeholders and users. They will apply best practices in user and customer experience, organizational change management (OCM), and customer relationship management to enhance the IT experience for all DoDNet users.
CLEARANCE REQUIREMENT:
ACTIVE SECRET or above clearance required. (US Citizenship required)
PRIMARY RESPONSIBILITIES:
BASIC QUALIFICATIONS:
PREFERRED QUALIFICATIONS:
DISADES
External Referral Eligible
Original Posting Date: 2024-12-18While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range: Pay Range $101,400.00 - $183,300.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos Leidos is a Fortune 500 innovation company rapidly addressing the world's most vexing challenges in national security and health. The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023. For more information, visit www.Leidos.com .
Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .
Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other person a l information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected] .
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission .
Commitment to Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
PROGRAM SUMMARY :
The Defense Enclave Services contract will unify the DoD Fourth Estate Defense Agencies and Field Activities' (DAFAs) common use information technology systems, personnel, functions, and program elements under the direction of DISA's Fourth Estate Network Optimization program office. It will unify the DAFAs on a common, modernized network architecture, DoDNet, to provide mission services focused on enhanced user experience, improved security, and network reliability.
The Change and Enablement Senior Specialist will be a member of the Customer Experience team and will support the effort to provide an enhanced customer and user experience (UX) across a large set of stakeholders and users. They will apply best practices in user and customer experience, organizational change management (OCM), and customer relationship management to enhance the IT experience for all DoDNet users.
CLEARANCE REQUIREMENT:
ACTIVE SECRET or above clearance required. (US Citizenship required)
PRIMARY RESPONSIBILITIES:
- Work with Operations and Sustainment team to improve the overall customer and user experience. Work closely with customers and users to understand their needs and proactively address issues.
- Build and maintain strong relationships with stakeholders through regular communication and support.
- Identify opportunities for improvement in business processes and collaboration; design and implement solutions that meet the needs of the internal team, customers, and end users.
- Lead and baseline existing customer experience related to service offerings; develop comprehensive strategic plans to drive increased customer satisfaction.
- Develop approaches to empower users by eliminating system friction and overhead to maximize self-service and self-help capabilities.
- Communicate through a variety of channels: identify communications needs, develop high-quality and user-friendly communications, and deliver communications in a timely manner.
- Apply organizational change management methodologies including but not limited to change impact analyses, stakeholder assessments, change management plans, surveys and measurement, change agent networks, and communications and training plans to help prepare users for changes.
- Establish metrics for measuring the success of customer engagement initiatives.
- Use tools including the MS Office suite, collaboration tools such as MS Teams and SharePoint, as well as Adobe Creative Suite.
BASIC QUALIFICATIONS:
- BA degree and 12-15 years of prior relevant experience or Masters with 8-12 years of prior relevant experience.
- DoD SECRET or above clearance required.
PREFERRED QUALIFICATIONS:
- Experience working in an IT organization
- Experience in executive communications and organizational change management (OCM), including experience liaising with high-level customers and stakeholders
- Understanding of change management methodologies
- Advanced writer and editor
- Ability to translate complex technical subject matter into user-friendly communications
- Intermediate to advanced proficiency with Microsoft Word, Excel, and PowerPoint
- Strong technical aptitude
- Outstanding interpersonal skills, including the proven ability to work across different audiences, personalities, and experience levels with a high degree of professionalism and business acumen.
- Ability to think strategically, solve problems effectively and tenaciously follow-through to ensure client success.
- Highly motivated, proactive, organized and have the ability to manage concurrent projects and interface with external clients in a fast-paced environment with a high level of accuracy.
DISADES
External Referral Eligible
Original Posting Date: 2024-12-18While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range: Pay Range $101,400.00 - $183,300.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos Leidos is a Fortune 500 innovation company rapidly addressing the world's most vexing challenges in national security and health. The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023. For more information, visit www.Leidos.com .
Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .
Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other person a l information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected] .
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission .
Commitment to Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.