General Manager - Interstellar Arc Operation

The General Manager (GM) will oversee all aspects of the daily operation and strategic management of the Interstellar Arc experience, a cutting-edge LBVR (Location-Based Virtual Reality) attraction located in District 2 of Area15, Las Vegas. This role is crucial to ensuring operational excellence, delivering exceptional guest experiences, and achieving financial and business growth targets. The GM will lead a multidisciplinary team, collaborate with stakeholders, and manage relationships with key external partners to drive the success of this flagship attraction and support its future expansion.

Key Responsibilities

1. Operational Leadership

• Ensure seamless day-to-day operations of the Interstellar Arc attraction, maintaining the highest standards of quality, safety, and efficiency.
• Develop and implement operational policies and procedures tailored to LBVR experiences.
• Monitor and manage key performance indicators (KPIs), including attendance, revenue, customer satisfaction, and team productivity.

2. External Partner Management

• Food & Beverage (F&B): Oversee coordination with F&B vendors to ensure offerings align with the Interstellar Arc brand and guest expectations. Monitor quality, service, and compliance with health and safety regulations.
• Ticketing: Collaborate with ticketing platform providers to optimize sales, streamline the booking process, and enhance the guest purchasing experience.
• Merchandising: Work with merchandising partners to develop and promote branded products that align with the Interstellar Arc theme and drive revenue.
• Landlord Relations: Act as the primary point of contact with Area15 management, ensuring alignment on operational needs, lease compliance, and shared initiatives.
• Marketing and Media Agency: Coordinate with external marketing and media agencies to execute campaigns, promote events, and maximize audience reach. Provide input on creative direction to align with brand messaging.
• Online Travel Agencies (OTAs): Manage relationships with OTAs and other distribution partners to optimize listings, pricing strategies, and visibility to attract local and international visitors.

3. Team Management and Development

• Recruit, train, and supervise a diverse team of operations staff, technicians, and guest service associates.
• Foster a positive work culture focused on teamwork, innovation, and guest-centric service.
• Conduct regular performance reviews and provide ongoing coaching and professional development opportunities.

4. Financial Oversight

• Prepare and manage annual budgets for the Interstellar Arc attraction.
• Track financial performance and implement strategies to meet or exceed revenue targets while controlling costs.
• Identify opportunities for additional revenue streams, such as sponsorships, partnerships, or events.

5. Guest Experience Excellence

• Ensure that every guest interaction aligns with the high standards of Felix & Paul Studios.
• Continuously enhance the guest journey by analyzing feedback and implementing innovative solutions.
• Address guest complaints or operational challenges promptly and effectively.

6. Health, Safety, and Compliance

• Ensure full compliance with local regulations, health and safety protocols, and company standards.
• Develop and maintain emergency response plans and lead regular safety drills.

Qualifications

Essential Skills and Experience

• Minimum of 8 years in operations or general management, preferably in entertainment, attractions, or hospitality industries in Las Vegas, Nevada
• Proven ability to manage multidisciplinary teams in high-pressure environments.
• Experience managing relationships with external vendors and partners across F&B, ticketing, merchandising, and marketing.
• Strong financial acumen and experience managing budgets and achieving revenue targets.
• Exceptional communication and leadership skills.
• Passion for immersive experiences, innovation, and guest engagement.

Preferred Qualifications

• Experience in Location-Based Entertainment (LBE) or Virtual Reality attractions.
• Familiarity with technical systems and maintenance in a high-tech environment.
• Bachelor's degree in Business Administration, Hospitality, or a related field (preferred but not required).

Location: District 2, Area15, Las Vegas
Reports To: Chief Executive Officer (CEO), Felix & Paul Studios
Employment Type: Full-Time

Why Join Us?

At Felix & Paul Studios, you'll lead a groundbreaking project that redefines immersive entertainment. Be part of a creative, visionary team and help shape the future of VR storytelling for audiences around the world.

How to Apply: Submit your CV and cover letter to [redacted] with the subject line: General Manager - Interstellar Arc Vegas.

Felix & Paul Studios is committed to diversity, equity, and inclusion. We encourage candidates of all backgrounds to apply.