Digital Collections Analytics Sr. Manager
Apply NowCompany: Mercury Financial LLC
Location: Austin, TX 78745
Description:
Are you ready to build the future of our company?
About Mercury Financial
Mercury Financial is an innovative and growing financial services company with locations in both Austin, TX and Wilmington, DE. Our mission is to help customers build and maintain their financial future by offering them credit cards they can afford and understand. After only a few years, we've had great success building a significant credit card program, but we are aiming higher, which means we have lots of challenging problems for you to help us solve. Come onboard, work with some of the most talented individuals who thrive on collaboration and teamwork and help us continue to build something special.
Location
Mercury Financials' Wilmington, Delaware office is located near the Riverfront. Wilmington is Delaware's largest city and is the economic engine of the state. The Riverfront combines its rich history with a host of attractions that bring great food, entertainment, and shopping to our city. Based on its convenient location, direct access to I-95, Amtrak and SEPTA, this location allows our employees the flexibility to live in a variety of the surrounding areas.
Or,
Mercury Financial is headquartered in the progressive and entrepreneurial tech hub of Austin, Texas. Our physical location is situated in a beautiful park like setting called the Domain. The Domain's ideal location and exceptional amenities, amazing restaurant selection and convenient parking, are all perfect for after work happy hours!
What it's like to work here
We foster a collaborative and innovative culture where you will be empowered to do your best work. All of our employees bring everything they have to their job and are part of a larger team working towards a greater goal. We do right by our employees, our partners, and our customers.
Role:
The Digital Collections Analytics Sr. Manager has complete ownership and performance responsibilities for a Persona based strategy that spans all pre charge-off stages of delinquency. The Digital Collections Analytics Sr Manager leads the development and optimization of the strategy to mitigate credit risk through reduction of Net Credit Losses (NCL). These strategies support the profitable growth of the portfolio. This position will leverage skills in Collections strategy and credit risk, SAS/SQL programming, and complex data analytics in the performance and delivery of results. The candidate should be able to apply solid knowledge of credit and collections strategy, decision engines, and regulatory compliance in the design, implementation, and monitoring of these strategies. The candidate must be able to effectively communicate complex topics to colleagues, management, and other stakeholders within the company.
What a day is like:
You're perfect for this role if you have:
Why you'll like working here:
This isn't a place where you will fill a seat and keep your head down. This is a place where everybody is expected to help build something. This is a place where you can be involved and lead in your areas of expertise. So, how much do you believe in yourself? If you believe in your skills, in your drive and determination, we'll give you the resources and room to show the world what you can do. Here are just a few of the benefits we offer:
Mercury Financial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
About Mercury Financial
Mercury Financial is an innovative and growing financial services company with locations in both Austin, TX and Wilmington, DE. Our mission is to help customers build and maintain their financial future by offering them credit cards they can afford and understand. After only a few years, we've had great success building a significant credit card program, but we are aiming higher, which means we have lots of challenging problems for you to help us solve. Come onboard, work with some of the most talented individuals who thrive on collaboration and teamwork and help us continue to build something special.
Location
Mercury Financials' Wilmington, Delaware office is located near the Riverfront. Wilmington is Delaware's largest city and is the economic engine of the state. The Riverfront combines its rich history with a host of attractions that bring great food, entertainment, and shopping to our city. Based on its convenient location, direct access to I-95, Amtrak and SEPTA, this location allows our employees the flexibility to live in a variety of the surrounding areas.
Or,
Mercury Financial is headquartered in the progressive and entrepreneurial tech hub of Austin, Texas. Our physical location is situated in a beautiful park like setting called the Domain. The Domain's ideal location and exceptional amenities, amazing restaurant selection and convenient parking, are all perfect for after work happy hours!
What it's like to work here
We foster a collaborative and innovative culture where you will be empowered to do your best work. All of our employees bring everything they have to their job and are part of a larger team working towards a greater goal. We do right by our employees, our partners, and our customers.
Role:
The Digital Collections Analytics Sr. Manager has complete ownership and performance responsibilities for a Persona based strategy that spans all pre charge-off stages of delinquency. The Digital Collections Analytics Sr Manager leads the development and optimization of the strategy to mitigate credit risk through reduction of Net Credit Losses (NCL). These strategies support the profitable growth of the portfolio. This position will leverage skills in Collections strategy and credit risk, SAS/SQL programming, and complex data analytics in the performance and delivery of results. The candidate should be able to apply solid knowledge of credit and collections strategy, decision engines, and regulatory compliance in the design, implementation, and monitoring of these strategies. The candidate must be able to effectively communicate complex topics to colleagues, management, and other stakeholders within the company.
What a day is like:
- Owns the management and performance of the overall Digital Collections strategy for Mercury Financial
- Design and execute effective digital first multi-channel communication strategies.
- Exhibit solid business judgment in making balanced decisions quickly while being well managed.
- Analyze existing strategies for opportunities and present recommendations to leadership
- Collaborate with internal and external teams to develop, gain approval, execute and monitor new strategies as well as changes to existing strategies
- Drives change by overseeing research, development and implementation of new technologies which help establish Mercury Financial as an industry leader in Digital Collections
- Develops requirements and support implementation of enhanced analytics and reporting capabilities
You're perfect for this role if you have:
- The desire to have ownership of the digital strategies that supports all of Collections and you want to drive results for an up and coming Financial Institution
- The desire to lead from the front and have daily exposure to the executive leadership team up to the CEO
- The career development goal to work for a leader who:
- Has over 20 years of collections experience across large and smaller financial institutions as well as FinTech
- Has a passion to see people succeed and believes in giving his people autonomy and responsibility
- Will support you every day and help you achieve your professional goals
- 5+ years of collection analytics or credit risk experience, preferably within digital collections, within the financial industry
- Sound working knowledge of SQl, SAS, Python, Tableau and R
- Strong background in the development, management and optimization of Persona based digital strategies
- Strong analytical skills with the ability to interpret data, identify trends, and make informed decisions to optimize campaign performance
- Ability to retrieve, stage, and analyze complex data housed in relational databases such as Redshift, Oracle, Teradata, DB2, or others.
- Knowledge of A/B testing methodologies and experience with optimization of collection strategies based on data-driven insights
- Strong organizational skills with the ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment
- Analyze, validate, track, and monitor delivered projects
- Experience implementing strategies across SMS (One Way and 2-Way), E-mail, IVA / IVR (Inbound and Outbound), Chat
Why you'll like working here:
This isn't a place where you will fill a seat and keep your head down. This is a place where everybody is expected to help build something. This is a place where you can be involved and lead in your areas of expertise. So, how much do you believe in yourself? If you believe in your skills, in your drive and determination, we'll give you the resources and room to show the world what you can do. Here are just a few of the benefits we offer:
- Employer insurance coverage for employee & dependents
- Life insurance
- 401K with generous employer match
- Wellness program
- Monthly Company Events
- Hybrid Work Model
Mercury Financial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.