Relationship Manager - 3rd Party Services

Why join CompuNet?

CompuNet values its people more than any other asset-and realizes the contributions made by each employee are a reflection of their education, experience, certifications, expertise and passions. We strive to take care of each other, do the right thing and help our customers succeed. We work to build lasting relationships and are proud that our customers across many industries see us as a trusted advisor. Putting the customer at the center of every engagement, our mission is to design, test, deploy and support the right IT solutions for every customer.

We offer a generous total compensation package for our employees, including competitive wages, medical, dental, vision, PTO, company-matching retirement plans, profit-sharing and more.

What You'll Do

We are seeking a dynamic and results-oriented Third-Party Relationship Manager to lead the education and enablement of our sales team in effectively navigating third party service engagements. This role will drive process adherence, optimize deal structures, and ensure accountability across various aspects of the deal from customer, CompuNet, supplier, and service performers. The ideal candidate will have a strong background in sales enablement, process management, and partner relationships within a technology or professional services-centric environment.

This role will report to the Vice President of Partnership, Enablement and Programs and work closely with Sales, Service Portfolio, Project Management, and Operations teams to ensure the successful delivery of subcontracted services.

Key Responsibilities

Sales Enablement and Education:

• Create 3rd party service engagement processes.
• Develop and deliver training programs to educate sales teams on 3rd party service engagement processes including onboarding, quoting, contracting, risk assessment, execution, tracking, close-out, and invoicing.
• Create easy-to-use reference materials, playbooks, and guides that outline key steps in managing 3rd party service deals in partnership with Sales Operations, Service Delivery, Project Management, and Market Leadership.
• Act as a subject matter expert and point of contact for sales teams to clarify subcontracted service-related processes and deal structuring.
• Partner with sales teams to ensure they have the necessary tools and knowledge to effectively engage with 3rd party service providers.

Deal Structuring and Optimization:

• Partner with sales teams to design effective deal structures that align with customer needs, deal health, and risk aversion goals.
• Work with 3rd party service providers to ensure alignment on pricing models, deliverables, and timelines.
• Collaborate with finance and legal teams to streamline contract reviews and approvals for 3rd party services while also tracking progress on each step.
• Engage with engineering teams to ensure technical feasibility and alignment with project requirements.

Accountability and Process Adherence:

• Monitor and encourage adherence to established processes for engaging 3rd party suppliers.
• Track and report on key performance metrics related to 3rd party services including deal health, payment terms, and customer satisfaction. Report regularly to key partnerships and manage accountability for performance expectations or address performance gaps with meaningful outcomes in the relationship.
• Proactively adapt processes to address recurring issues and inefficiencies, ensure accurate reporting, and facilitate deal visibility to key players relevant to each relationship.
• Collaborate with project managers and project coordinators to ensure seamless execution of 3rd party services and the delivery of strategic outcomes to CompuNet customers.

Relationship Management:

• Build and maintain strong relationships with 3rd party service suppliers to ensure seamless collaboration and high-quality delivery across many layers of the relationship from field to executive.
• Engage with CompuNet teams and service providers to address challenges and resolve conflicts promptly, providing oversight and conflict resolution aiming for the outcome of customer satisfaction.
• Evaluate and onboard new 3rd party service providers as required to meet evolving business needs. Offboard or deactivate non-performers.
• Work closely with engineering and project management teams to ensure that 3rd party services are integrated smoothly into overall project plans and timelines.
• Manage high volume and high revenue relationships with monthly and quarterly cadence meetings ensuring accountability to 3rd party service partner standards. Provide summary results to key stakeholders.

Minimum Qualifications:

• Proven experience in sales enablement, process management, and partner relationships within a technology or services-centric environment.
• Strong communication and interpersonal skills focusing on conflict management.
• Consistently professional, clear and specific in messaging.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Excellent problem-solving and analytical skills.

Who we are

CompuNet, Inc. is an engineering-led IT solution provider that offers consulting, design, and professional services. Our strength lies in our team of outcome-driven and relationship-focused professionals with a long history of designing IT solutions. Our team of highly skilled engineers take the lead in designing, developing, and implementing solutions that address complex business challenges. This team takes ownership for the entire project lifecycle, from discovery and design through deployment, training, and handoff.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.