Administrator of Ambulatory Care Services
Apply NowCompany: NYC Health + Hospitals
Location: Brooklyn, NY 11226
Description:
NYC Health + Hospitals/Gotham Health is one of the largest Federally Qualified Health Center (FQHC) in the country, providing coordinated world-class primary and specialty care with dignity and respect for all New Yorkers, without exception. At Gotham Health, we practice a person-centered caring culture that values delivering compassionate, quality healthcare in partnership with our patients, community organizations, and staff. Gotham Health is focused on high-quality, affordable care to everyone regardless of ability to pay or immigration status. Gotham Health serves the community through a two-pronged approach: providing treatment to those who need it while at the same time emphasizing prevention. We strive to deliver services in a way that maximizes each patient's opportunity to achieve successful health outcomes, we believe in every person's right to participate in their care plans, we facilitate partnerships with other community resources to meet the needs of our patients beyond healthcare, and we celebrate and recognize the compassionate care of our committed staff. Join our team if you want to be part of our Gotham Health Family, a person-centered, fully integrated, and innovative ambulatory care network that enables all New Yorkers to live their healthiest lives.
Job Description
SUMMARY OF POSITION:
Reporting to the Regional Medical Director for Gotham Health Centers and serving as a fundamental part of the site Senior Management Team. The Administrator is responsible for all practices under the umbrella of Ambulatory Services with oversight and responsibility for the day-to-day operations of administration, including administrative, operational and financial. Develops policies and procedures and operational practices that are consistent with the goals of Gotham Health Service Lines. The Administrator will serve as one of the lead decision makers fostering an environment of collaboration with clinical and administrative staff. The Administrator works with all clinic practice disciplines to ensure successful daily operations that meet clinical, customer satisfaction/ patient experience, financial and employee satisfaction goal while maintaining the site's productivity to the HRSA's guideline.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
FINANCE AND BUDGET:
Assist in developing operating budget for personnel service (PS) and other than personnel services (OTPS). Monitors variance activity on a monthly basis.
Monitors managed care, third party reimbursement and accounts receivable management, including cash collections. Keeps current and anticipates changes in Federal and State reimbursement regulations. Consistently reviews department budget and implement cost containment strategies as needed.
Responsible for the designated sites productivity including monitoring & optimizing provider scheduling templates.
ADMINISTRATION:
Responsible for performance of Operational Key Performance Indicators; patient and financial growth of site and regions
Develops policies and procedures consistent with sound operational practice as required by Gotham Health System.
Works collaboratively with primary stake holders to develop and implement best practice guidelines and protocols. Maintains key metrics to continually drive improvement. Improve flow of service and operation by maintaining a cooperative working relationship with other departments, managers, physicians, vendors and consultants.
Provides information by preparing and analyzing statistical, operational and other reports as needed for the Regional Medical Director/or Chief Operating Officer and Gotham Health Service Line Leadership. Participates in meetings to receive and disseminate information critical to the efficient running of Ambulatory Care.
Maintains legal and accreditation compliance by developing/updating policy positions concerning federal, state and local regulations and HRSA requirements.
Supporting/upholding Gotham Health policies, procedures, objectives, quality improvement, safety, environment and infection control. Keeping Gotham Health in a state of survey readiness.
Accomplishes business office and human resource strategies by determining accountabilities, communicating and enforcing values, policies and procedures, implementing recruitment, selection, orientation, training, coaching, consulting, disciplinary and communication programs.
Responsible for the day to day administration of Gotham Facilities encompassing operational, administrative and financial areas. Directs office operational strategies by analyzing trends, preparing critical measurements, implementing production, productivity, quality and customer service strategies.
OPERATIONS:
Cultivates collaborative/inclusion working environment with administrative staff, medical and clinical providers and external customers to improve care coordination, patient satisfaction and technology advancement.
Provides information by preparing and analyzing statistical, operational and other reports as needed for the Regional Medical Director/or Chief Operating Officer and Gotham Health Service Line Leadership. Participates in meetings to receive and disseminate information critical to the efficient running of Gotham Health facilities.
Directs, supervises and coordinates all administrative and operational functions and activities of Gotham Health site clinics including practice standards and operational policies and procedures, in accordance with standards established by institutional, governmental and regulatory bodies.
Provides After-hours On-call coverage ensuring that clinic operations and patient care issues are resolved. After-hours On-call coverage includes evening and weekend coverage and emergency management of incidents
REGULATORY
Responsible for facility readiness for surveys which include Article 28, IPRO and HRSA FQHC audit.
ADDITIONAL REQUIREMENTS:
Cross coverage of sites as needed
Lead/participate in Enterprise Initiatives as
Travel between sites as needed.
Performs other related duties as requested by the Chief Operating Officer and Chief Medical Officer of Gotham Health System
Minimum Qualifications
1. Master's Degree from an accredited college or university in Public Health, Public Administration,
Business Administration or in a closely related field; and
2. Five (5) years of experience in ambulatory health care programs as a practice administrator, in hospital
administration, or as an administrator in a position of direct responsibility for operations in a health care
setting, two (2) years of which must have been in a responsible administrative, managerial or
supervisory capacity; or
3. A satisfactory equivalent of education, training and/or experience. However, all incumbents must have a
bachelor's degree and at least two years of responsible administrative, managerial or supervisory
experience, as described in "2" above.
Department Preferences
QUALIFICATIONS FOR THE JOB:
CERTIFICATION(S)/LICENSE(S): NA
KNOWLEDGE & SKILLS:
o Knowledge and experience in health care finance, including third party reimbursement mechanisms and Federal guideline regarding budget and financing
o Experience in or knowledge of nonprofit
FQHC/CHC accounting, including fund and grant
o Demonstrated leadership ability, team management and interpersonal skills. Ability to effectively communicate with personnel from diverse backgrounds.
o Excellent analytical, critical and abstract reasoning skills, plus excellent organization skills.
o Excellent communication skills are essential to interface effectively with diverse internal and external professional groups and committees
o Experience and knowledge in strategic planning, grant proposals, leadership and resource planning.
o Knowledge of financial, medical record system, scheduling programs and PCMH required
o High proficiency in MS Word, Advanced Excel, Power Point, One Note, Out Look
EQUIPMENT/MACHINES OPERATED:
Office work, ability to utilize computers, printers, fax machines
COMPUTER PROGRAMS/SOFTWARE OPERATED
Computer- MS, Word, Power point, Excel, Publisher Data Entry.
SUPERVISION: Yes
EDUCATIONAL LEVEL:
Master's degree in Business/Health/Public Administration or related fields
If you wish to apply for this position, please apply online by clicking the "Apply for Job" button
NYC Health and Hospitals offers a competitive benefits package that includes:
Vacancy Control Board Number
Job Description
SUMMARY OF POSITION:
Reporting to the Regional Medical Director for Gotham Health Centers and serving as a fundamental part of the site Senior Management Team. The Administrator is responsible for all practices under the umbrella of Ambulatory Services with oversight and responsibility for the day-to-day operations of administration, including administrative, operational and financial. Develops policies and procedures and operational practices that are consistent with the goals of Gotham Health Service Lines. The Administrator will serve as one of the lead decision makers fostering an environment of collaboration with clinical and administrative staff. The Administrator works with all clinic practice disciplines to ensure successful daily operations that meet clinical, customer satisfaction/ patient experience, financial and employee satisfaction goal while maintaining the site's productivity to the HRSA's guideline.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
FINANCE AND BUDGET:
Assist in developing operating budget for personnel service (PS) and other than personnel services (OTPS). Monitors variance activity on a monthly basis.
Monitors managed care, third party reimbursement and accounts receivable management, including cash collections. Keeps current and anticipates changes in Federal and State reimbursement regulations. Consistently reviews department budget and implement cost containment strategies as needed.
Responsible for the designated sites productivity including monitoring & optimizing provider scheduling templates.
ADMINISTRATION:
Responsible for performance of Operational Key Performance Indicators; patient and financial growth of site and regions
Develops policies and procedures consistent with sound operational practice as required by Gotham Health System.
Works collaboratively with primary stake holders to develop and implement best practice guidelines and protocols. Maintains key metrics to continually drive improvement. Improve flow of service and operation by maintaining a cooperative working relationship with other departments, managers, physicians, vendors and consultants.
Provides information by preparing and analyzing statistical, operational and other reports as needed for the Regional Medical Director/or Chief Operating Officer and Gotham Health Service Line Leadership. Participates in meetings to receive and disseminate information critical to the efficient running of Ambulatory Care.
Maintains legal and accreditation compliance by developing/updating policy positions concerning federal, state and local regulations and HRSA requirements.
Supporting/upholding Gotham Health policies, procedures, objectives, quality improvement, safety, environment and infection control. Keeping Gotham Health in a state of survey readiness.
Accomplishes business office and human resource strategies by determining accountabilities, communicating and enforcing values, policies and procedures, implementing recruitment, selection, orientation, training, coaching, consulting, disciplinary and communication programs.
Responsible for the day to day administration of Gotham Facilities encompassing operational, administrative and financial areas. Directs office operational strategies by analyzing trends, preparing critical measurements, implementing production, productivity, quality and customer service strategies.
OPERATIONS:
Cultivates collaborative/inclusion working environment with administrative staff, medical and clinical providers and external customers to improve care coordination, patient satisfaction and technology advancement.
Provides information by preparing and analyzing statistical, operational and other reports as needed for the Regional Medical Director/or Chief Operating Officer and Gotham Health Service Line Leadership. Participates in meetings to receive and disseminate information critical to the efficient running of Gotham Health facilities.
Directs, supervises and coordinates all administrative and operational functions and activities of Gotham Health site clinics including practice standards and operational policies and procedures, in accordance with standards established by institutional, governmental and regulatory bodies.
Provides After-hours On-call coverage ensuring that clinic operations and patient care issues are resolved. After-hours On-call coverage includes evening and weekend coverage and emergency management of incidents
REGULATORY
Responsible for facility readiness for surveys which include Article 28, IPRO and HRSA FQHC audit.
ADDITIONAL REQUIREMENTS:
Cross coverage of sites as needed
Lead/participate in Enterprise Initiatives as
Travel between sites as needed.
Performs other related duties as requested by the Chief Operating Officer and Chief Medical Officer of Gotham Health System
Minimum Qualifications
1. Master's Degree from an accredited college or university in Public Health, Public Administration,
Business Administration or in a closely related field; and
2. Five (5) years of experience in ambulatory health care programs as a practice administrator, in hospital
administration, or as an administrator in a position of direct responsibility for operations in a health care
setting, two (2) years of which must have been in a responsible administrative, managerial or
supervisory capacity; or
3. A satisfactory equivalent of education, training and/or experience. However, all incumbents must have a
bachelor's degree and at least two years of responsible administrative, managerial or supervisory
experience, as described in "2" above.
Department Preferences
QUALIFICATIONS FOR THE JOB:
CERTIFICATION(S)/LICENSE(S): NA
KNOWLEDGE & SKILLS:
- Master's Degree and five years of progressive leadership experience in an Ambulatory Care Setting
- Strong written and oral communication and Interpersonal skills
o Knowledge and experience in health care finance, including third party reimbursement mechanisms and Federal guideline regarding budget and financing
o Experience in or knowledge of nonprofit
FQHC/CHC accounting, including fund and grant
o Demonstrated leadership ability, team management and interpersonal skills. Ability to effectively communicate with personnel from diverse backgrounds.
o Excellent analytical, critical and abstract reasoning skills, plus excellent organization skills.
o Excellent communication skills are essential to interface effectively with diverse internal and external professional groups and committees
o Experience and knowledge in strategic planning, grant proposals, leadership and resource planning.
o Knowledge of financial, medical record system, scheduling programs and PCMH required
o High proficiency in MS Word, Advanced Excel, Power Point, One Note, Out Look
EQUIPMENT/MACHINES OPERATED:
Office work, ability to utilize computers, printers, fax machines
COMPUTER PROGRAMS/SOFTWARE OPERATED
Computer- MS, Word, Power point, Excel, Publisher Data Entry.
SUPERVISION: Yes
EDUCATIONAL LEVEL:
Master's degree in Business/Health/Public Administration or related fields
If you wish to apply for this position, please apply online by clicking the "Apply for Job" button
NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs
Vacancy Control Board Number