Fraud Risk Product & Vendor Platform Manager

Join the First Hawaiian Bank 'ohana, where our culture flourishes with purpose. We prioritize the 3 C's - Caring, Character and Collaboration - ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the 'Best Places to Work in Hawaii' for 14 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years.

Step into a career that offers stability, excitement, and growth. Experience the thrill of a dynamic environment paired with a comprehensive training program. Plus, enjoy the perks of our competitive compensation and benefits package. If you are ready for a career that empowers you to thrive, your journey starts here.

We are currently seeking a Fraud Risk Product & Vendor Platform Manager to join the Card Service Division Team. This role is responsible for overseeing the strategic management of fraud risk management products, capabilities and services for card products. Key deliverables include driving the customer experience strategy, product design and capabilities, and taking full ownership of functionality enhancements and engagement initiatives. This role will lead the execution of fraud management tools and manage third-party vendor relationships and contracts to ensure SLAs and financial metrics are met.

Compensation

The salary range for this role is $75k - $117k/annually; commensurate with experience.

Work Schedule
Monday - Friday 8:00AM - 5:00PM (Hours may vary)

The ideal candidate will have:

• Bachelor's degree in finance, business, economics or equivalent work experience is required
• 10 years of experience in finance or business analysis, including 5 years of experience managing consumer products or services supporting product development, or operating in a project management capacity executing change. Experience may be an equivalent combination of professional experience or education, are required
• Additional education/coursework in a technical field such as computer science, math, statistics, etc. a plus
• Consumer lending, payments, fraud risk management, finance, or banking experience highly desirable.
• Experience managing AI and/or model-based solutions preferred.
• Strong knowledge of the overall banking structure and the relationship between various lines of business, are preferred
• Proficient in the Microsoft Office suite, including Word, Excel, and PowerPoint
• Excellent written and verbal communication skills to enable effective working relationships with key partners
• Successful candidate will be highly organized, detail-oriented, and be able to manage competing priorities.
• Able to handle confidential matters judiciously

The successful candidate will be hired for the level of the position that aligns with their experience.

Benefits: We proudly offer a comprehensive benefits program for all employees. For more information, Click Here

We Value Diversity

At First Hawaiian Bank, we are confident that our success is a product of our team's diverse backgrounds, skills, and interests. We are an EEO Employer and welcome applications from all eligible candidates. For our full EEO statement, please visit www.fhb.com/careers. Mahalo for choosing First Hawaiian Bank!

Are you interested in learning more about us? Come discover who we are by visiting our LinkedIn, Instagram, Facebook pages. Discover firsthand insights through our Employee Spotlight series, offering a glimpse into the daily lives of our valued team members

If this position sounds like an ideal match, we invite you to apply so we can learn more about you.

At First Hawaiian Bank, it all starts with YES!